Food Server - New Contemporary Restaurant

As a Food Server at Wynn Resorts, your primary responsibilities include creating an exceptional guest experience by taking orders, serving food and beverages, performing table maintenance, and handling guest checks. You'll also need to maintain health code standards and complete side work. Your role is essential in ensuring that each guest feels well-cared-for and has a memorable dining experience.

To qualify for the Gourmet Food Server position at Wynn Resorts, candidates must have at least 2 years of previous experience in a fine-dining environment. It's essential to have a solid understanding of wine and beverage service, as well as excellent communication skills in English. You must also be at least 21 years old and able to obtain any necessary licenses or work cards required for this role.

Excelling as a Gourmet Food Server at Wynn Resorts means showcasing your knowledge of food and beverages, particularly wine service and up-selling techniques. Providing excellent customer service by anticipating the needs of guests, maintaining professionalism, and working seamlessly within your team will set you apart. Continuous learning and adapting to our high standards are keys to success in this role.

The team environment for Food Servers at Wynn Resorts is collaborative and supportive. We believe in fostering a positive culture where every team member contributes to the overall guest experience. You will work alongside skilled professionals, learning from each other and sharing best practices while prioritizing teamwork and effective communication.

Yes, Wynn Resorts is committed to the development of its employees, including new Gourmet Food Servers. Comprehensive training programs are provided to ensure that you are comfortable with our service standards, menu offerings, and operational procedures. This training helps you succeed in delivering the exceptional service that our guests expect.

When handling difficult customers, it's important to stay calm and listen actively to their concerns. I would empathize with their feelings and assure them that I am here to help. Then, I would work on finding a suitable solution to their problem while maintaining a positive attitude. Demonstrating my commitment to their satisfaction is crucial.

I would highlight my previous experience in fine dining, focusing on my roles that required excellent customer service, knowledge of wine and beverage pairings, and teamwork. Sharing specific examples that showcase my ability to enhance the guest experience would demonstrate my fit for the Gourmet Food Server position.

Absolutely! I recall a situation where a guest had a special birthday celebration. I went above and beyond by coordinating with the kitchen to create a personalized dessert, arranging a surprise presentation, and ensuring all their needs were met. The guest was thrilled, and their gratitude made me proud of what I accomplished.

Staying organized during busy service times comes down to prioritization and time management. I utilize a mental checklist to keep track of orders, continuously communicate with my team members, and make note of any special requests. Taking a moment to gather my thoughts helps me stay focused and provides excellent service during peak periods.

I have a solid foundation in wine and beverage service, including the different varieties, appropriate pairings with food, and the nuances of wine tasting. I would continually educate myself on wine trends and offerings so I can confidently recommend selections to enhance the dining experience.

If the kitchen is running behind, I believe in proactive communication with my guests. I would inform them of the delay, offer them some complimentary items, and ensure they feel cared for. Keeping an open dialogue and setting realistic expectations helps maintain their satisfaction even in challenging circumstances.

To ensure health and safety regulations aremet, I stay updated on local guidelines and continually observe proper food handling and cleanliness practices. I conduct regular checks of my service area for cleanliness and ensure that all procedures are followed to prevent any health code violations.

I approach team collaboration by maintaining open lines of communication with my colleagues. I believe in sharing responsibilities and supporting each other during busy service periods to enhance the overall guest experience. Positive collaboration fosters a more efficient and enjoyable work atmosphere.

My motivation comes from seeing happy guests and knowing that my service contributed to their experience. I take pride in my work and strive to create moments that make dining special for others. Building rapport with guests and leaving them with lasting memories fuels my passion for excellence.

I want to work at Wynn Resorts because of its reputation for excellence in hospitality and its commitment to providing unforgettable dining experiences. I admire the company’s focus on diversity and inclusion, and I believe my skills and passion for high-quality service align perfectly with the values of Wynn Resorts.