Polish Speaking Fitness Tech Support Consultant - Athens (Remote in Greece)

As a Polish Speaking Fitness Tech Support Consultant at The House of Mercier, you will be responsible for providing superior technical support to our Polish-speaking clients. Your role includes troubleshooting and resolving various technical issues related to fitness technology products, guiding clients on product features, documenting your interactions and solutions meticulously in our support management system, and conducting follow-ups with clients to ensure their satisfaction.

To apply for the Polish Speaking Fitness Tech Support Consultant role at The House of Mercier, you should be fluent in both Polish and English, possess strong problem-solving skills, and have previous experience in technical support or customer service, preferably in the fitness technology area. Familiarity with CRM systems and a genuine passion for fitness and technology are highly advantageous.

Yes! The Polish Speaking Fitness Tech Support Consultant position at The House of Mercier is designed for remote work. You will be able to assist clients from the comfort of your home in Greece while still being part of a dynamic team, collaborating effectively to provide top-notch support.

As a Polish Speaking Fitness Tech Support Consultant at The House of Mercier, you can expect a range of benefits including private health insurance, training and development opportunities, a competitive salary, performance bonuses, and even a fully paid relocation package if required, along with the bonus of having 2 extra salaries per year.

Essential technical skills for the Polish Speaking Fitness Tech Support Consultant role at The House of Mercier include strong troubleshooting abilities, familiarity with customer relationship management systems, excellent communication skills, and the ability to quickly learn and adapt to new technologies. A genuine interest in fitness tech will also go a long way in effectively assisting clients.

When answering this question, highlight specific roles where you provided technical support for fitness technology products. Discuss any challenges you faced and how you successfully resolved them, demonstrating your expertise and problem-solving abilities.

Managing difficult customers requires patience and empathy. Share an example where you calmly listened to the customer's concerns, acknowledged their feelings, and provided a solution that met their needs, showcasing your customer service skills.

Answer this by listing customer relationship management systems or support software you're experienced with, and explain how you've used these tools to provide top-notch customer service in your past roles.

Provide a scenario where you faced an unfamiliar technical issue. Discuss the steps you took to research and resolve the issue, emphasizing your ability to learn quickly and adapt to new challenges.

Highlight that effective communication, empathy, and follow-through are key aspects of customer service. Support your answer with examples of how you have prioritized these elements in your previous roles.

Explain your approach to staying informed, such as following industry news, attending webinars, taking courses, and participating in relevant online communities, showcasing your commitment to professional development.

Discuss your personal interests in fitness, possibly sharing your fitness journey and how you believe technology enhances user experience and goals in health and fitness.

Demonstrate your organizational skills by explaining a strategy you use to prioritize tasks, like triaging inquiries based on urgency and complexity, ensuring timely responses to clients.

Highlight your fluency in Polish and English, and mention any additional language skills that could offer added value. Discuss how these skills will help you connect with clients and provide effective support.

To answer this question effectively, research The House of Mercier's values, mission, and the services it offers. Explain how you feel aligned with their goals and how your role as a consultant can contribute to their success.