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Operations Executive

Are you a detail-oriented, process-driven professional ready for your next challenge? If you’re looking for variety, ownership, and the chance to make a real impact in a fast-paced environment, we’d love to hear from you. Join a fun, ambitious company that’s serious about growth - both yours and ours.

The Company

This is a unique opportunity to join a rapidly growing physical gold and silver brokerage that has been up and running for 6 years with total revenues more than £100 million. Frequently featured in editorials such as the FT, Reuters, WSJ, Daily Mail, Metro and CNBC. Our strong brand profile has quickly enhanced our credibility resulting in impressive conversation ratios from enquiries to sales.

 

A non-corporate environment with a focus on the bigger picture and the bottom line. Our company thrives on a culture where the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy are the foundational values guiding our actions and interactions. We believe great people make a great company and so we are dedicated to fostering an environment where ambition flourishes, ideas are valued, and work-life balance is paramount.

 

We believe great people make a great company. We strive to inspire an ambitious approach to career progression where anything is possible, ideas are listened to, and flexible working and employee wellbeing is prioritised. We invest in our people by providing coaching and mentoring whilst supporting and encouraging paths towards other career aspirations within the business, whether that be management or contributing to other departments; the choice is yours. We nurture the resilient and driven into well-rounded and well-rewarded individuals who become part of our dynamic, loyal team.

 

Join our supportive & professional team, who take pride in both their work and each other.

 

The Role

We are looking for a reliable, organised, and trustworthy individual with excellent attention to detail to join us as an Operations and Service Executive to provide exceptional customer service, as well as operational, administrative and logistical support., ensuring that the company's complex operational objectives are met in an effective and efficient manner. As a relatively small company that is enjoying sustained expansion, we’re looking for a team player who isn’t afraid to get involved into other elements of the business, as this role has the opportunity and flexibility to grow into a larger one with more responsibility.

 

As a maturing company enjoying sustained expansion, this role has the opportunity and flexibility to grow.

 

Role Resposibilities

·        Assist in onboarding new clients, ensuring all documentation and compliance requirements are met.

·        Manage client accounts and provide clients with detailed information about their investments and account status.

·        Assist with general client inquiries and issues, ensuring a positive initial impression and ongoing relationship,

·        Provide top quality customer care, relationship management, database management, and logistical expertise.

·        Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts.

·        Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities.

·        Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility

·        Taking, processing and hedging orders through our bespoke Salesforce system

·        Undertake administration and provide support for operations and projects.

·        Assist the wider team as necessary.

·        Proficient with IT and technology, including in Microsoft365 suite products, (Excel, Outlook, Teams, Loop, etc) and Salesforce (or equivalent).

·        Experience, or interest in, precious metal markets, and wider financial/investment markets.

·        An organised planner with excellent administration skills, attention to detail, and multitasking abilities.

·        A logical thinker with a thorough and diligent approach to prioritising work.

·        Process orientated to ensure compliance across multiple jurisdictions.

·        Proactively delivers excellent customer service and solutions.

·        Resilient and adaptable to working in a growth environment.

·        A quick learner who is comfortable working autonomously when required

·        A team player with a willingness to pitch in to help others.

·        Ability to work under pressure and flexibility to cope with changing priorities.

·        A confident communicator, both verbal and written

·        Good time-management and planning skills.

·        Confident to express an opinion and unafraid to challenge.

·        Monday to Friday, 9 am – 5.30 pm (1-hour lunch break)

·        £30,000 - £32,000 (dependent on experience)

·        Generous pension scheme

·        Hybrid - home/office working schedule (3 days in office, 2 remote)

·        25 days annual leave, plus bank holidays

·        An extra day of holiday for your Birthday

·        An extra day to volunteer

·        Private Healthcare & Health Cash Plan

·        Christmas closing (confirmed annually)

·        Regular Company Days and social activities

·        Discounted gym membership

·        Individual training budget and study support

·        Electric vehicle leasing scheme

·        Cycle to work scheme

·        Generous family leave policies

·        A positive, ambitious, and rewarding culture

Average salary estimate

$31000 / YEARLY (est.)
min
max
$30000K
$32000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Executive, The Pure Gold Company

Are you ready to dive into an exciting opportunity as an Operations Executive at a rapidly growing gold and silver brokerage? Based in a fun and dynamic environment, our company has garnered attention from major publications like the FT, Reuters, and CNBC—all while prioritizing the growth of our team members as well. In this role, you'll be the backbone of our operations, providing exceptional customer service while managing logistical and administrative tasks. We value attention to detail and a proactive approach, so if you're organized and have an eye for detail, you'll fit right in! Your daily responsibilities will include onboarding new clients, managing accounts, and providing top-notch customer support. We also need someone who can juggle data entry, documentation, and inventory management with finesse. With our focus on a positive work culture, flexible working arrangements, and dedicated support for career progression, this isn’t just a job; it’s a stepping stone for your professional journey. You’ll work within a collaborative team environment where your ideas are celebrated and growth is nurtured every step of the way. Whether you’re processing transactions or ensuring the secure distribution of precious metals, every task you undertake will have a meaningful impact. All we ask is that you bring your resilient spirit, an open mind towards learning, and a collaborative attitude to the table. Join us, and make a difference while carving out your own career path in the exciting world of precious metals.

Frequently Asked Questions (FAQs) for Operations Executive Role at The Pure Gold Company
What does an Operations Executive at our company do?

As an Operations Executive, you will provide exceptional customer service, manage client accounts, process transactions, and oversee logistical aspects of the business. You'll ensure client onboarding and compliance while maintaining accurate records in our CRM and inventory systems.

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What qualifications are needed for the Operations Executive position?

To succeed in the Operations Executive role, you should be organized, detail-oriented, and proficient with technology such as Microsoft 365 and Salesforce. Additionally, experience or an interest in precious metal markets will greatly benefit you in this position.

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How can the Operations Executive role grow within the company?

The Operations Executive role is designed to offer growth within the company as we encourage team members to take on more responsibilities and explore various elements of our business. Your own career trajectory can lead towards management or other departments based on your aspirations.

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What kind of training and support is provided for the Operations Executive?

We are committed to your development by offering coaching, mentoring, and individualized training budgets, ensuring you have the tools and resources to advance your career as an Operations Executive and beyond.

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What does the work-life balance look like for an Operations Executive?

The Operations Executive position offers a hybrid working schedule that promotes work-life balance, allowing for three days in the office and two days remote. You’ll also enjoy generous annual leave, personal development days, and family-friendly policies.

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Common Interview Questions for Operations Executive
How do you prioritize competing tasks as an Operations Executive?

When prioritizing tasks, I assess deadlines, the impact on client satisfaction, and the operational objectives at hand. This method allows me to focus on what matters most while remaining flexible to adapt as priorities shift.

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Can you give an example of a time when you provided exceptional customer service?

In my previous role, I once assisted a frustrated client by closely monitoring their order process, providing timely updates, and ultimately resolving an issue before it escalated. This proactive approach not only restored their confidence but also strengthened our business relationship.

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What strategies do you use to maintain accuracy in data entry?

I utilize a systematic approach where I double-check my entries against source documents while also using tech tools that flag inconsistencies. This practice not only ensures accuracy but also reduces errors in our operational processes.

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How comfortable are you with using CRM systems such as Salesforce?

I’m very comfortable with CRM systems, particularly Salesforce. I’ve used it for tracking customer interactions, managing accounts, and optimizing customer relationships effectively.

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What is your understanding of the precious metals market?

I have a foundational understanding of the precious metals market, including factors that influence prices such as investment demand, geopolitical stability, and economic conditions. I'm eager to deepen my knowledge further in this area.

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Describe a time when you faced a challenge in a team environment.

In a previous project, my team faced a sudden shift in workload. I took the initiative to reorganize our tasks based on strengths and availability, facilitating open communication to ensure we met our deadlines and maintained our high standards.

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What does your ideal working environment look like?

My ideal working environment promotes collaboration and open communication. I thrive in spaces where team members are encouraged to share ideas and innovate while balancing individual contributions and responsibilities.

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How do you handle stress or tight deadlines?

I manage stress and tight deadlines by practicing effective time management and breaking projects down into manageable tasks. Staying organized and prioritizing efficiently helps me stay calm and focused under pressure.

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What interests you about working in the gold and silver brokerage industry?

I'm intrigued by the gold and silver brokerage industry due to its dynamic nature and potential for financial growth. I believe understanding market trends and helping clients manage their investments through precious metals plays an important role in financial security.

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Why do you believe you're a good fit for the Operations Executive role?

I'm a strong fit for the Operations Executive role due to my attention to detail, my passion for delivering excellent customer service, and my adaptability to changing environments. I align well with the company's values and am excited about contributing to its growth.

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MATCH
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 27, 2025

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