Client Services Coordinator (after hours)

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters  

The Salvation Army Youth Services offer an integrated suite of programs engaging with young people across Australia. Our services create intentional avenues for young people to explore opportunities, build support networks, and access, participate and contribute to their communities. Youth services provide a diverse range of programs which include housing and homelessness, driver training, education, employment and training, AOD support, social and community activities, specialist therapeutic responses and youth justice programs.

About the role  

We are seeking a values-driven Client Services Coordinator (after hours) to oversee and lead the delivery of Upton Rd’s 24/7 youth refuge, ensuring holistic and high-quality services to residents with complex needs. The role sits within the Salvation Army Youth Services – Upton Rd leadership team implement the Journey to Independence Model for youth services clients across Melbourne's Inner Middle South region.

Reporting to the Program Manager  this is a Full-time, Permanent , working a 9 day fortnight. Roster structure includes a mix of 8am-5pm and 11am-8pm shifts. Further details of roster and a copy of the PD can be provided to interested applicants. This position is located in St Kilda ,Victoria.

 You will have

• Experience working in the youth homelessness sector.
• Strong understanding of refuge/residential service provision
• Strong understanding of Psychologically Informed Environments and Trauma Informed Care.
• Demonstrated experience in the management and leadership of staff
• Knowledge of the legislative requirements when working with at risk young people, including Child Safety Standards.
• Excellent organization and administrative skills with capacity to balance workload and determine priorities while also addressing the needs of a crisis accommodation environment
• Strong verbal and communication skills

You will have 

• Degree qualification in social work, social sciences or related field is required
• Strong understanding of refuge/residential service provision
• A national police record check is required
• Values-Driven: Alignment with the values of integrity, respect, compassion, collaboration, and diversity. 
• Flexibility: The ability to adapt to changing priorities and work effectively in a dynamic environment. 
• Current and valid Victorian Driver’s Licence
• Working With Children Check

What we offer 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit; 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities; 
• Flexible (add hybrid WFH if applicable) working arrangements, access to Fitness Passport and consumer discounts; 
• Access to EAP and health & wellness initiatives 
• Ongoing training and development opportunities that enhance on the job skills and proficiency; 

Conditions 

For Award Based roles: 

Compensation is in accordance with SCHADS LEVEL 6.1

About us 

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 
 

 How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future. 

for further information please contact Hiring manger: claire.edmanson@salvationarmy.org.au

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration