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Consumer Collections Manager - To 100K - Rockford, IL - Job 3455

Consumer Collections Manager – To $100K – Rockford, IL – Job # 3455

Who We Are

Bankers Recruiting Bankers – The Symicor Group is a boutique bank-only talent acquisition firm based in Lincolnshire, IL and Rockport, TX.  Our nationally unique value proposition centers around providing the very best available banking talent to our valued clients…from a banker’s perspective.  In fact, most of our recruiters are former bankers themselves! We know banking and how to evaluate the very best banking talent available in the market.  Whether you are a bank candidate seeking a new opportunity or a bank president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you.

The Position

Our client is seeking to fill a Consumer Collections Manager role located in the Rockford, IL market. The position is responsible for conducting loan collection activities for the Bank. The role will focus on consumer loan collections.

The opportunity has a generous salary of up to $100K and a benefits package.

Consumer Collections Manager responsibilities include:

  • Using autodialer and makes manual phone calls on a daily basis.

  • Interacting with the Bank’s lenders regarding various issues related to collection procedures; supporting lender’s collection strategy via various collection activities and recommending alternatives to the lender as needed.

  • Assisting with Skip tracing both borrowers and negative account holders who do not leave contact information.

  • Obtains updates and remains current regarding legalities as well as the proper documentation involved with the collection of delinquent accounts (loan and credit).

  • Maintaining communication with direct manager and lenders regarding repossession and foreclosure actions, as well as discussion on potential strategies on approaching difficult or unusual delinquent accounts for resolution.


Who Are You?

You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.

You also bring the following skills and experience:

  • High School Diploma or equivalent is required; Associates degree in Business Administration, Finance, or Accounting preferred or equivalent work experience.

  • One or more years of collections and bankruptcy experience preferred.

  • Good knowledge of banking industry practices relative to the credit and collections area.

  • Solid understanding of lending principles including calculations of interest for charge offs/payoffs and per diems.

  • Above average computer literacy (Word, Excel) with accurate data entry skills; proficient knowledge of working with spreadsheets and creating formulas. Ability to become proficient in the use of specific software required for the position.

  • A high level of initiative, thoroughness, accuracy, and organizational skills required.

  • A high level of confidentiality required.

  • Solid oral (telephone etiquette) and written (letter writing) communication skills.

  • Ability to manage multiple priorities/projects with varied deadlines and frequent interruptions.

The next step is yours.  Email us your current resume along with the position you are considering to:

resumes@symicorgroup.com

Average salary estimate

$90000 / YEARLY (est.)
min
max
$80000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Consumer Collections Manager - To 100K - Rockford, IL - Job 3455, The Symicor Group

As a Consumer Collections Manager at the Symicor Group, based in Rockford, IL, you're stepping into a dynamic role that offers a unique opportunity to make a significant impact in the banking sector. With a competitive salary of up to $100K, you’ll be responsible for managing loan collection activities within the bank, focusing specifically on consumer loans. Your day-to-day responsibilities will involve utilizing autodialers and making manual phone calls to engage with borrowers. A vital part of your role will be working closely with the bank’s lenders, providing support in collection strategies, and recommending effective alternatives when necessary. You’ll also be expected to assist in skip tracing to locate borrowers and account holders, keeping abreast of legalities concerning delinquent accounts, and ensuring documentation is thorough. Communication is key in this position, as you’ll need to maintain ongoing conversations with your manager and lenders about potential foreclosure and repossession actions. The ideal candidate will have a high school diploma (an associate's degree in business administration, finance, or accounting is preferred) and at least one year of collections experience. Emotional intelligence and a high level of confidentiality are essential, as well as excellent communication and organizational skills. If you’re passionate about developing your career in a supportive environment where your contributions matter, we encourage you to reach out and explore this fantastic opportunity!

Frequently Asked Questions (FAQs) for Consumer Collections Manager - To 100K - Rockford, IL - Job 3455 Role at The Symicor Group
What are the key responsibilities of a Consumer Collections Manager at the Symicor Group?

The key responsibilities of a Consumer Collections Manager at the Symicor Group include managing loan collection activities for consumer loans, using autodialers and manual calls to contact borrowers, collaborating with lenders on collection strategies, assisting in skip tracing, and staying updated on legal requirements and documentation processes related to delinquent accounts.

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What qualifications do I need to apply for the Consumer Collections Manager position at the Symicor Group?

To apply for the Consumer Collections Manager position at the Symicor Group, candidates are required to have a high school diploma, although an associate's degree in business administration, finance, or accounting is preferred. Additionally, at least one year of collections and bankruptcy experience is preferred, along with solid knowledge of banking practices in credit and collections.

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How does the compensation for the Consumer Collections Manager role at the Symicor Group compare to other positions?

The compensation for the Consumer Collections Manager role at the Symicor Group is competitive, offering a salary of up to $100K along with a comprehensive benefits package, which positions it favorably compared to similar roles in the banking industry.

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What skills are essential for success as a Consumer Collections Manager at the Symicor Group?

Essential skills for success as a Consumer Collections Manager at the Symicor Group include strong communication abilities, both verbal and written, a solid understanding of lending principles, superior organizational skills, the capacity to handle multiple priorities, and high confidentiality regarding sensitive information.

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What does a typical day look like for a Consumer Collections Manager at the Symicor Group?

A typical day for a Consumer Collections Manager at the Symicor Group involves making numerous phone calls, collaborating with lenders to strategize collection efforts, managing skip tracing activities, keeping current with legal documentation, and effectively communicating with both management and lenders about account status and potential foreclosure actions.

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Common Interview Questions for Consumer Collections Manager - To 100K - Rockford, IL - Job 3455
Can you describe your experience with loan collection practices?

In this question, you can share specific examples of your previous roles in collections, the techniques you used, and the results you achieved. Focus on your understanding of consumer loan collections and how you have successfully managed similar processes in the past.

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How do you prioritize multiple collections accounts with varying severity?

Discuss your method for assessing the urgency of accounts and how you manage your workflow. Provide examples of how you've successfully prioritized tasks, emphasizing your organizational skills and ability to meet deadlines.

Join Rise to see the full answer
What strategies do you use to communicate effectively with borrowers who are difficult to reach?

It's crucial to demonstrate empathy and effective communication skills. You can explain various approaches you’ve taken, such as using automated systems, following up persistently, or finding alternative means of communication to ensure you connect with borrowers.

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How do you stay updated on legal requirements regarding collections?

Mention specific resources or training programs you utilize to keep informed, such as legal updates, workshops, or networking with industry professionals. This shows your commitment to compliance and ongoing professional development.

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What software have you used for collections management?

Share your experience with relevant software tools, particularly any systems used for data entry and communications. Emphasize your technical skills regarding creating spreadsheets, utilizing formulas, and ensuring data accuracy.

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Describe a challenging collections scenario and how you handled it.

This question allows you to showcase your problem-solving abilities. Provide a specific example and discuss your strategy, outcome, and what you learned from the experience.

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How do you ensure the confidentiality of sensitive account information?

Underpin your approach to confidentiality by discussing your understanding of compliance requirements and the measures you have implemented to protect sensitive information in your previous roles.

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What is your approach to collaborating with lenders regarding collection strategies?

Elaborate on your experience working as part of a team, your open communication style, and how you’ve provided valuable input to improve collection strategies in conjunction with lenders.

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Explain how you handle stress when dealing with disgruntled borrowers.

This is an opportunity to demonstrate your emotional intelligence and stress management techniques. Describe your methods for remaining calm and professionally managing difficult conversations.

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What do you believe is the most important quality for a Consumer Collections Manager?

Reflect on qualities such as empathy, persistence, communication skills, and a strong understanding of the financial implications of collections. This is a chance to align your values with the role's expectations.

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Bankers Recruiting Bankers - The Symicor Group is a boutique bank-only talent acquisition firm based in Chicago. Our nationally unique value proposition centers around providing the very best available banking talent to our valued clients... from ...

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Full-time, on-site
DATE POSTED
December 29, 2024

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