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Site Reliability Engineer - job 3 of 3

We are looking for a Site Reliability Engineer, to join our Service Reliability and Operation group. We provide innovative team collaboration and an opportunity to build, operate and support scalable and reliable services that underpin Thomson Reuters’ products.

About the Role:

In this opportunity as a Site Reliability Engineer, you will be responsible to:

  • Be a Professional SRE: Implement site reliability engineering and DevOps best practices. Feed non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, continuous delivery, security

  • Build and maintain monitoring for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism using cloud native solutions 

  • Provide primary operational support and engineering for distributed platforms 

  • Act as the go to person for any production issue. Troubleshoot and monitor until successful mitigation, communicate effectively, postmortem and implementation of the learnings.

  • Maintain IaC and CICD and promote best practices for our CI/CD processes 

  • Focus on Continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and set industry best practices. 

  • On-call Rotation: Participate in on-call/shift rotations (L2).

About You:

You’re a fit for the role of Site Reliability Engineer if your background includes:

  • Bachelor’s degree in computer science or related field - a must 

  • Minimum of 3+ years of experience as DevOps/SRE engineer and Cloud engineer with hands-on experience in AWS cloud technologies.  

  • Highly skilled in UNIX/Linux-based Systems

  • Proven experience in building and operating PRODUCTION cloud-native infrastructure, applications, and services on AWS or Azure.

  • Experience or knowledge of Container technology such as Docker, Kubernetes and Istio service mesh

  • Must have experience using AWS services (such as Cloud Front, EKS, ECS, RDS, Threat detection and other security controls) or Azure services (such as AKS, ACR, Entra ID Network Security Group) or Azure services (such as AKS, ACR, Entra ID Network Security Group)

  • Must have 2+ scripting and programming experience (PowerShell, Bash)  

  • Experience or knowledge of Observability tools: DataDog, ELK, SumoLogic, CloudWatch, Azure Monitor

  • Experience or knowledge with Version Control and CI/CD (Git/ Azure DevOps / JFrog Artifactory)  

  • Experience or knowledge writing Infrastructure as Code (IaC) (Terraform / CloudFormation / ArgoCD / other)

  • Team player with a can-do attitude

#LI-PS1

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

  • Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

  • Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

  • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

  • Social Impact:  Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.





Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.

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What You Should Know About Site Reliability Engineer, Thomson Reuters

If you're looking to take your career to the next level, join Thomson Reuters as a Site Reliability Engineer! In this role, you'll be an integral part of our Service Reliability and Operations Group, where you'll create, operate, and ensure the reliability of the innovative services that power our products. You'll be at the forefront of implementing Site Reliability Engineering and DevOps best practices, addressing vital non-functional requirements like high availability, scalability, and observability. With your expertise, you'll build and maintain monitoring systems for all types of infrastructure and micro-services, using the latest cloud-native solutions. As the go-to person for any production issue, you'll troubleshoot effectively and facilitate postmortem analyses to ensure continuous improvement. Your background in AWS, Linux systems, and container technology will be put to good use as you maintain our CI/CD processes and Infrastructure as Code (IAC). We're looking for individuals with at least 3 years of experience in DevOps or SRE, who are ready to innovate and tackle challenges head-on. At Thomson Reuters, we offer a supportive environment with a strong commitment to your professional growth and well-being. So, if you're passionate about creating reliable systems and want to make an impact, this is the opportunity you've been waiting for!

Frequently Asked Questions (FAQs) for Site Reliability Engineer Role at Thomson Reuters
What are the responsibilities of a Site Reliability Engineer at Thomson Reuters?

As a Site Reliability Engineer at Thomson Reuters, you'll implement SRE and DevOps best practices, manage infrastructure monitoring, and provide operational support for distributed platforms. You will also troubleshoot production issues, optimize continuous delivery processes, and contribute to improving productivity using the latest technology.

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What qualifications do I need to apply for the Site Reliability Engineer position at Thomson Reuters?

To qualify for the Site Reliability Engineer role at Thomson Reuters, you should have a Bachelor’s degree in Computer Science or a related field, with a minimum of 3 years of relevant experience as a DevOps or SRE Engineer. Proficiency in AWS, Linux systems, and container technologies like Docker and Kubernetes is also essential.

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What tools should a Site Reliability Engineer at Thomson Reuters be familiar with?

A Site Reliability Engineer at Thomson Reuters should be proficient with various tools and technologies, including AWS services (EKS, ECS, CloudWatch), observability tools such as Datadog and ELK, as well as version control and CI/CD tools like Git and Azure DevOps. Familiarity with Infrastructure as Code (IAC) technologies like Terraform is also beneficial.

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What is the team culture like for Site Reliability Engineers at Thomson Reuters?

At Thomson Reuters, the culture for Site Reliability Engineers is collaborative and innovation-driven. You’ll work with a team of talented professionals who prioritize continuous learning and value a diverse environment. The company fosters a sense of belonging and encourages employees to tackle challenges together.

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What benefits can I expect as a Site Reliability Engineer at Thomson Reuters?

As a Site Reliability Engineer with Thomson Reuters, you can expect industry-leading benefits, including flexible vacation plans, mental health resources, and opportunities for career development. We support a healthy work-life balance with hybrid work agreements and generous parental leave policies.

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Common Interview Questions for Site Reliability Engineer
Can you explain your experience with AWS services for the Site Reliability Engineer role?

When answering this question, detail your hands-on experience with various AWS services, such as how you've used AWS to manage cloud-native applications, implemented monitoring solutions, or handled security. Discuss specific projects or situations where AWS was pivotal to your work.

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Describe a challenging production issue you faced and how you resolved it as a SRE.

To answer this, share a specific incident, explain the steps you took to identify the issue, the resolution process, and what you learned from that experience. Highlight your problem-solving skills and your ability to communicate effectively with your team during the crisis.

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How do you approach continuous improvement in your work as a Site Reliability Engineer?

Highlight your strategies for continuous improvement, such as embracing feedback, monitoring performance metrics, or adopting new technologies. You can mention specific tools you have employed or any initiatives you've led that improved productivity and reliability.

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What tools do you use for monitoring and alerting in your role?

Discuss the specific monitoring and alerting tools you've used, such as Datadog, CloudWatch, and ELK. Illustrate how you have leveraged these tools to gain insights into system performance and health, and how they aid in incident response.

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What scripting languages are you proficient in, and how have you used them in your projects?

Mention the scripting languages you are comfortable with, such as Bash or PowerShell, and provide examples of how you’ve used these skills to automate tasks, manage configurations, or streamline operations within your team.

Join Rise to see the full answer
How do you ensure high availability and scalability in the services you manage?

Explain your methodology for achieving high availability, such as redundancy, failover strategies, and load balancing. Discuss specific examples where you have implemented scalable solutions and the impact it had on service reliability.

Join Rise to see the full answer
Can you talk about your experience with Infrastructure as Code (IAC)?

Provide details about your experience using IAC tools like Terraform or CloudFormation. Share how you've utilized these tools in managing infrastructure, ensuring consistency, and automating deployments.

Join Rise to see the full answer
Give an example of how you've handled an on-call situation.

Describe a specific on-call incident by explaining the situation, how you triaged the problem, the steps taken for resolution, and any follow-up actions. Highlight your ability to stay calm and focused under pressure.

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What is your understanding of DevOps practices?

Provide a comprehensive overview of DevOps principles, emphasising collaboration, automation, CI/CD practices, and cultural change within organizations. Mention how these practices align with your own experience and values as a Site Reliability Engineer.

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What do you enjoy most about being a Site Reliability Engineer?

Articulate your passion for the role, such as the joy of solving complex problems, the variety of tasks, or the opportunity to make systems more reliable. Be sincere in expressing what motivates you in your work.

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Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compl...

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Full-time, hybrid
DATE POSTED
April 10, 2025

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