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Academic/Industrial Sales Engineer/Customer Development Europe (H/F/X)

  • Finding new markets and customers as well new projects at existing customers to contribute to the European sales growth target.  
  • Identify new opportunities and new markets for Products where Thorlabs has the capacity to grow 
  • Rolling out sales campaigns that address customers throughout all Europe 
  • Qualify and understand customer technical needs (physics/engineering background required, optics/laser expertise preferred) to lead internal team of experts to deliver on customer projects 
  • Key Account Management:  
    • Dedicated point of contact for the customer 
    • Ensure that products and services meet or exceed customer expectations 
    • Handle all negotiations with Key Accounts 
    • Building strong relationships with all internal and external stakeholders 
    • Be the customer’s advocate within Thorlabs 
  • Work closely with the European Sales team, Marketing Team and the global Sales teams, Engineers, and Sales Coordinators  
  • Driving proactively process changes within the organisation and providing market feedback to ensure that Thorlabs will meet current and future market demand. 
  • Provide accurate sales forecasting to Customer Development Manager and help define strategies for territory and specific market growth 
  • Provide market feedback to R&D and Marketing Communication groups 
  • Attend tradeshows regularly and visit key customers frequently.  
  • Manage and maintain pipeline and opportunities in CRM 
  • 5+  years of account management in an outside Sales or Technical Sales role, with demonstrated proactive and positive approach  
  • Degree in Physics or other Photonics related discipline 
  • Excellent written and verbal communication skills with internal and external customers 
  • Good knowledge of full range of Thorlabs products and capabilities worldwide 
  • Strong organizational skills and attention to detail 
  • Strong data analysis and reporting skills; must be comfortable with presenting concepts to a large audience 
  • Supplementary employer's insurance
  • Contribution to transport costs
  • Possibility of teleworking
  • Contribution to sports club costs
  • Subsidised lunch

ABOUT US

At THORLABS, we don't just embrace differences - we support, celebrate and live them for the benefit of our people, our community and our products. We pride ourselves on being an equal opportunities workplace and are committed to creating an inclusive environment for all.
We welcome diversity, actively encourage inclusion and welcome applications from anyone. This is also reflected in our values, which we actively live by:
 

If you have any questions about the application process or our vacancies, please do not hesitate to contact our colleague Nicole Metzger (Human Resources) by e-mail: bewerbung@thorlabs.com.

 

What You Should Know About Academic/Industrial Sales Engineer/Customer Development Europe (H/F/X), Thorlabs

Join Thorlabs as an Academic/Industrial Sales Engineer/Customer Development Europe (H/F/X) and be part of our mission to drive European sales growth! This exciting role is all about seeking out new markets and cultivating strong relationships with existing customers. As a Sales Engineer, you'll dive deep into understanding customer needs, leveraging your physics or engineering background—preferably with optics or laser expertise. You'll spearhead sales campaigns that resonate across Europe and actively engage with key accounts, ensuring we not only meet but exceed their expectations. Your role as the dedicated point of contact means that you are the customer’s advocate and responsible for negotiating with key accounts. You will work alongside a dynamic Sales and Marketing team, providing crucial market feedback to shape our product offerings. Your ability to forecast sales and define strategy for growth will be key in this role. If you have over 5 years of experience in account management, excellent communication skills, and organizational prowess, then this opportunity at Thorlabs is tailor-made for you! We pride ourselves on being an inclusive workplace that celebrates diversity and innovative thinking. Plus, enjoy additional perks like supplementary employer’s insurance, contribution to transport costs, the option for teleworking, and more. Come and make a positive impact with us!

Frequently Asked Questions (FAQs) for Academic/Industrial Sales Engineer/Customer Development Europe (H/F/X) Role at Thorlabs
What are the main responsibilities of the Academic/Industrial Sales Engineer/Customer Development Europe at Thorlabs?

As an Academic/Industrial Sales Engineer/Customer Development Europe at Thorlabs, your main responsibilities include identifying new markets and customers, managing key accounts, and leading sales campaigns across Europe. You will be responsible for understanding customer technical needs and ensuring that our products exceed expectations. Building strong relationships with both internal teams and external stakeholders is a cornerstone of this role.

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What qualifications are needed for the Academic/Industrial Sales Engineer position at Thorlabs?

To be considered for the Academic/Industrial Sales Engineer position at Thorlabs, candidates should have a degree in Physics or a photonics-related discipline along with at least 5 years of experience in account or technical sales. A strong foundation in optics/laser technology is preferred, along with excellent written and verbal communication skills.

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How does customer management work for the Academic/Industrial Sales Engineer at Thorlabs?

In the role of Academic/Industrial Sales Engineer at Thorlabs, you will serve as the dedicated point of contact for key accounts, managing all negotiations and ensuring that our products and services align with customer expectations. Building and maintaining relationships is pivotal, as you'll act as the customer's advocate within the framework of Thorlabs.

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What kind of sales forecasting is required for the Academic/Industrial Sales Engineer at Thorlabs?

As part of your role at Thorlabs, you will need to provide accurate sales forecasting to the Customer Development Manager. This involves helping define strategies for territory and market growth while continually assessing and reporting on the sales pipeline and opportunities using our CRM systems.

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What kind of work environment can the Academic/Industrial Sales Engineer at Thorlabs expect?

At Thorlabs, you will find a supportive and inclusive work environment that actively encourages diversity. We promote a positive atmosphere where collaboration and innovation thrive. Additionally, as part of your employment, you can enjoy benefits like teleworking options, insurance contributions, and subsidized meals.

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Common Interview Questions for Academic/Industrial Sales Engineer/Customer Development Europe (H/F/X)
What strategies would you use to identify new markets as an Academic/Industrial Sales Engineer?

To identify new markets, I would conduct thorough market research, analyze industry trends, and leverage existing customer insights. Collaborating with the marketing team to develop targeted campaigns can help reach potential new customers effectively, and I would regularly attend industry trade shows to network and gather information.

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How do you prioritize customer needs in sales negotiations?

Prioritizing customer needs in negotiations requires active listening and understanding their unique challenges. I focus on establishing clear communication, involving customers in the process, and being transparent about how our products can provide solutions to their specific needs.

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Can you describe your experience in managing key accounts?

In managing key accounts, I prioritize developing strong, personal relationships with key stakeholders. Regular check-ins, tailored solutions, and a keen sense of their strategic goals allow me to align our offerings with their needs, fostering loyalty and expansion of our services.

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How would you handle a situation where a product does not meet a customer’s expectations?

If a product does not meet customer expectations, I believe in addressing the issue head-on. I would immediately communicate with the customer to acknowledge their concerns, work closely with our internal teams to find a solution, and ensure the customer feels supported throughout the resolution process.

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What methods do you use for sales forecasting?

For sales forecasting, I utilize historical sales data, market analysis, and CRM tools to predict future sales trends accurately. I believe in maintaining flexibility to adapt forecasts based on new insights and market changes, continually refining my approach to align with Thorlabs' strategies.

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How do you build relationships with internal teams at Thorlabs?

Building relationships with internal teams involves open communication and collaboration. I make it a point to engage regularly with teams like marketing and engineering, participating in team meetings and brainstorming sessions, to ensure everyone is aligned on customer needs and project timelines.

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How do you stay informed about industry trends relevant to your role?

I stay informed about industry trends through a combination of continuous education, subscribing to relevant publications, attending workshops and webinars, and networking with other professionals at trade shows. This proactive approach helps me remain competitive and informed.

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What role does CRM play in your sales process?

CRM systems play a crucial role in my sales process, helping me manage customer interactions, track leads, and maintain an organized pipeline. I utilize CRM data not only for daily management but also for analysis that informs my sales strategies and forecasting.

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Describe a time when you successfully rolled out a sales campaign.

I recall a particularly successful sales campaign where I collaborated with the marketing team to launch a targeted initiative that aligned with a new product release. We identified key customer segments, crafted tailored messaging, and leveraged digital marketing channels to engage potential leads, resulting in a 30% increase in sales for the product.

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How do you approach teamwork and collaboration in a sales role?

In a sales role, teamwork and collaboration are key. I prioritize communication with my colleagues, bringing everyone together for brainstorming sessions, sharing customer insights, and aligning our strategies to ensure we deliver comprehensive solutions that benefit the customer and meet our sales objectives.

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Thorlabs, founded in 1989 and headquartered in Newton, New Jersey, designs, develops, and manufactures photonics and optoelectronics products and systems. The Company offers imaging systems, electrophysiology, scientific cameras, optical tables a...

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Full-time, remote
DATE POSTED
December 22, 2024

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