Senior Manager, Partner Success Product Partnerships

As a Senior Manager, Partner Success at Jobber, your primary responsibilities will include managing existing technology partnerships, establishing strategic go-to-market plans, and collaborating closely with partners like Quickbooks and Mailchimp. You'll oversee daily operations, set clear objectives, and leverage analytics to drive growth, ensure partner satisfaction, and align internal resources for successful collaboration.

To be a successful candidate for the Senior Manager, Partner Success position at Jobber, you should have a Bachelor’s degree in business administration or a relevant field. A minimum of 5 years of experience in partnerships or account management, particularly with technology companies, is essential. Excellent communication skills, a data-driven decision-making approach, and the ability to handle complex negotiations are also crucial.

In the Senior Manager, Partner Success role at Jobber, you will drive partner growth through the development of compelling joint-business plans that explore upselling opportunities and efficient feedback loops. By building strong relationships with partner teams and leveraging data analytics, you will influence them to prioritize Jobber's products while aligning strategies with organizational goals.

As a Senior Manager, Partner Success at Jobber, you should expect travel to conferences and partner locations as part of your role. This travel allows you to nurture relationships with existing partners, attend industry events, and expand Jobber's reach within the tech community, ultimately leading to enhanced collaboration and opportunities.

Jobber is dedicated to employee development, offering resources like Development Coaches to assist Senior Managers, like those in Partner Success, in achieving their career goals. With a focus on creating impactful career paths, Jobber also encourages cross-functional collaboration and supports a culture of continuous learning, enabling you to expand your expertise and take on new challenges.

To effectively prioritize tasks while managing multiple partnerships, I focus on aligning goals with business objectives. Utilizing a combination of analytics and regular communication with partners allows me to identify key initiatives that will yield the highest impact, ensuring that I can allocate my resources efficiently and meet key milestones.

In my previous roles, I've led numerous contract negotiations where I aimed to create win-win situations. I approach negotiations by researching partners' needs and aligning them with Jobber's objectives, ensuring a mutually beneficial agreement that maximizes value for both sides while maintaining strong relationships.

I would implement structured communication processes, ensuring regular updates and feedback loops with partners. Additionally, I would focus on creating joint business plans that set clear expectations while also celebrating successes together to foster a more collaborative environment.

Staying informed about industry trends is critical in my approach. I regularly engage with industry publications, attend conferences, and participate in relevant webinars to gain insights. Furthermore, I encourage conversations within the team and our partners to share knowledge and identify opportunities that we can leverage.

I am deeply passionate about technology partnerships because they enable innovation and deliver real solutions to users. Witnessing how collaborative efforts between partners can transform industry standards and provide enhanced value fuels my drive to create impactful partnerships that succeed in the market.

In such situations, I would initiate a candid conversation with the partner to understand their challenges. Together, we would formulate actionable strategies to address these issues and potentially recalibrate our objectives, ensuring that we can still achieve mutual success and nurture the relationship.

One successful partnership I managed involved collaborating on a joint marketing campaign that resulted in significant increased engagement. The success stemmed from clearly defined goals, open communication, and a shared commitment to driving results, which ultimately led to increased customer satisfaction for both parties.

Key metrics to track include partner revenue contributions, engagement rates, and customer satisfaction scores. Additionally, monitoring contract renewal rates and tracking progress against joint business goals offers invaluable insights into the partnership's health and areas for improvement.

I facilitate collaboration by fostering an inclusive environment where all teams feel valued. Organizing regular inter-departmental meetings and utilizing project management tools ensures everyone is aligned. This builds camaraderie and encourages sharing diverse perspectives that can lead to successful partnership initiatives.

In this role, I aim to enhance the overall effectiveness of our partner programs by developing structured frameworks for engagement and growth. My goal is to drive meaningful partnerships that not only benefit Jobber and its partners but also create outstanding experiences for our customers, positioning Jobber as a leader in the market.