Salesforce Managed Services Consultant - 100% Remote

As a Salesforce Managed Services Consultant at Kicksaw, you'll be responsible for ensuring exceptional delivery of On-Demand implementation services. This includes acting as a solution architect to design scalable solutions, managing project scopes, and maintaining client satisfaction by addressing any issues or changes that may arise. Your role also involves advising on streamlined business processes, preparing realistic project timelines, and fostering strong client relationships, helping Kicksaw position itself as a leader in the Salesforce consulting industry.

To qualify for the Salesforce Managed Services Consultant position at Kicksaw, you should have at least 4 years of Salesforce implementation experience, along with at least 1 year in project management and client-facing roles. Required Salesforce certifications include Salesforce Certified Administrator, Platform App Builder, and Salesforce Certified Business Analyst. A strong knowledge of relevant project management principles and technical skills in Salesforce automation and reporting will further enhance your application.

Kicksaw is deeply committed to the professional growth of its Salesforce Managed Services Consultants. This includes offering a comprehensive benefits package that features professional development opportunities, technology stipends, annual retreats, and participation in profit-sharing. The company's culture of lifelong learning encourages team members to pursue certifications and advanced training, ensuring that you have the skills and tools needed to excel in your role and advance in your career.

As a Salesforce Managed Services Consultant at Kicksaw, you will enjoy a fully remote work environment that promotes a healthy work-life balance. Kicksaw values flexibility and recognizes the importance of a supportive workplace where employees can excel. With a focus on collaboration, you will work alongside knowledgeable and passionate team members who share a commitment to achieving results, making it an engaging and dynamic place to build your career.

Kicksaw stands out as a unique employer for Salesforce Managed Services Consultants due to its commitment to innovative consulting practices and a strong employee-centric culture. With a clear vision for scaling and a focus on redefining consulting without the traditional billing model, Kicksaw prioritizes quality client relationships and team member satisfaction. Additionally, the company actively supports veterans and fosters an inclusive environment where diversity is celebrated, making it a great place to grow your career.

In answering this question, highlight specific projects you've worked on, the challenges you faced during implementations, and how you overcame them. Be sure to discuss your role and contributions, focusing on aspects that showcase your technical expertise and understanding of Salesforce functionalities.

Demonstrate your communication skills by discussing methods you use to keep clients informed, such as regular updates, setting clear expectations, and using platforms like Slack or email. Provide examples of successful client interactions and how they helped you foster strong relationships.

Mention specific project management tools you’re familiar with, like Jira, Asana, or Trello. Explain how you leverage these tools to track project scopes, dependencies, and progress, and share a relevant example of how your project management strategies contributed to a successful outcome.

Discuss your approach to managing scope changes, including how you effectively communicate these changes to clients and ensure their needs are met while staying on track. Share a scenario where client feedback led to adjustments in the project, elucidating how those changes improved the overall outcome.

Provide a comprehensive overview of your experience using Salesforce’s reporting tools and automation features. Share specific examples of how you've utilized these tools to enhance processes, draw insights, or resolve client challenges, and link them to the business outcomes achieved.

Choose a specific technical challenge related to Salesforce implementations. Detail the nature of the problem, the steps you took to assess and analyze it, and how your resolution benefited the project. Emphasize collaboration with team members or clients during this process.

Illustrate your commitment to continuous learning by mentioning resources you use, like Salesforce user groups, webinars, or online courses. Highlight how you apply new knowledge or features to your work, showcasing your proactive approach to staying current in this field.

Emphasize your organizational skills and discuss techniques, such as time blocking or using Kanban boards, that help you allocate time and resources efficiently. Provide an example where your prioritization was crucial to meeting multiple deadlines successfully.

Address your conflict resolution skills by sharing your approach, which may include active listening, seeking mutual understanding, or facilitating constructive discussions. Provide an example where your intervention led to a positive outcome, reinforcing your ability to maintain team harmony.

Articulate your interest in Kicksaw by focusing on company values, recruitment strategy, and unique insights about their work culture and vision. Demonstrating your alignment with their mission and excitement about contributing to their growth will leave a lasting impression.