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Sales Operations Lead

At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.We’re looking for our first Head or Lead of Sales Operations, someone who thrives on both strategy and details. Reporting directly to the CFO, you’ll play a pivotal role in building and optimizing the foundations of our sales organization. This role is ideal for someone who wants to roll up their sleeves, dig into data and systems, and creatively solve the challenges of scaling a modern sales team.You’ll collaborate closely with our leadership team, and your work will have a direct impact on how we align our PLG roots with a growing sales motion. It’s a unique chance to help build the next great database company.What You’ll Do:• Take ownership of our sales tech stack, especially Salesforce, to streamline workflows, ensure data quality, and empower our sales team.• Develop and implement creative, scalable commission structures and territory designs aligned with our consumption-based pricing model.• Create frameworks to measure pipeline health, SDR impact, and overall sales team performance.• Work closely with the CFO and other executives to analyze trends, provide insights, and shape the growth strategy of our sales organization.• Establish and refine processes that enable the sales team to scale efficiently while staying hands-on and involved in the details.You could be a great fit if:• You have 8+ years of experience in sales operations, ideally in a developer tools or database company.• You deeply understand the nuances of PLG and consumption-based models.• You’re experienced in Salesforce and capable of optimizing systems to drive data-driven decisions.• You love diving into data, spotting trends, and thinking outside the box to develop innovative solutions.• You can operate at both 30,000 feet and ground level, with the ability to build and execute.• You excel at working across teams, translating data and strategy into actionable insights for diverse stakeholders.You might not be a great fit if:• You are accustomed to defining ideas and strategies yet not responsible for their execution.• You aren't comfortable with a fast-paced, dynamic environment where priorities can shift quickly.• You prefer a highly structured role with clearly defined tasks and responsibilities.Our Commitment:• We will respond to all applicants• We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience.• All active candidates will be informed of what is happening next in the process.About Timescale🐯Timescale is the creator of TimescaleDB and PGVectorscale, trusted by tens of thousands of organizations for their mission-critical time-series applications. We're committed to empowering developers and businesses worldwide, helping them build data-driven products that measure everything that matters—from software applications and industrial equipment to financial markets, blockchain activity, consumer behavior, machine learning models, and climate change.By analyzing data across time (“time-series data”), developers gain insights into what’s happening, how it’s changing, and why. With a global, fully remote workforce, Timescale is supported by top investors, including Tiger Global, Benchmark Capital, NEA, Redpoint Ventures, Icon Ventures, and Two Sigma Ventures.Enjoy debating the crunch-factor of different chicken nuggets 🍗, sweating it out during lunch 💦, talking about your kids, whether they be actual children 👶🏽, potted plants 🌱, or four-legged creatures 🐾? You’ll fit right in at Timescale!Our Tech stack:We share our tech stack with the caveat that we don’t require previous experience in it (but a love of these languages is helpful): Timescale's tech stack includes TimescaleDB, built on PostgreSQL, along with AWS, Go, Docker, Kubernetes, and Python for scalable time-series data management.To learn more, visit www.timescale.com or follow us on Twitter @TimescaleDB.What we’re offeringBenefits may differ from country to country.• Flexible PTO and family leave• Fridays off in August 😎• Full remote work from almost anywhere• Stock options• Monthly WiFi stipend• Professional development and educational benefits 📚• Premium insurance options for you and your family (US employees)
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What You Should Know About Sales Operations Lead, Timescale

At Timescale, we are seeking a dynamic Sales Operations Lead to join our innovative team in the United States. As we empower businesses with real-time data insights to help them make faster decisions, we need someone who can blend strategic vision with attention to detail. Reporting directly to our CFO, you will be instrumental in sculpting the foundational elements of our sales organization. This is an exciting opportunity for an individual who enjoys diving into data, streamlining processes, and creatively tackling challenges associated with scaling a modern sales team. You will closely collaborate with our leadership team, aligning our product-led growth approach with our expanding sales operations. Your responsibilities will include managing our sales tech stack, particularly Salesforce, designing commission structures, and measuring sales team performance. If you possess 8+ years of sales operations experience with a knack for optimizing systems and love investigating data trends, this could be the ideal fit for you. Join us and help pave the way for the next great database company at Timescale!

Frequently Asked Questions (FAQs) for Sales Operations Lead Role at Timescale
What are the primary responsibilities of the Sales Operations Lead at Timescale?

The Sales Operations Lead at Timescale will take on vital responsibilities such as optimizing our sales tech stack, particularly Salesforce, to streamline workflows. They will also develop creative commission structures, measure pipeline health, and provide insights to shape our growth strategy, ensuring that the sales team operates efficiently while remaining closely involved in the details.

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What qualifications are required for the Sales Operations Lead position at Timescale?

To excel in the Sales Operations Lead role at Timescale, candidates should possess at least 8 years of sales operations experience, ideally within developer tools or database companies. A deep understanding of product-led growth and consumption-based pricing models, as well as proficiency in optimizing Salesforce systems, is essential. Strong analytical skills to identify trends and innovative problem-solving abilities are also key.

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How does the Sales Operations Lead at Timescale contribute to the company's growth strategy?

The Sales Operations Lead at Timescale plays a crucial role by collaborating directly with the CFO and leadership team to analyze market trends and sales data. By providing insights and developing frameworks for measuring sales team performance, this role influences strategic decisions that drive the company's growth and integration of product-led initiatives.

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What kind of work environment can a Sales Operations Lead expect at Timescale?

The work environment at Timescale is dynamic and fast-paced, embracing a remote-first culture. The Sales Operations Lead will find a supportive atmosphere where they can engage with diverse teams, flexibly adapt to shifting priorities, and play an active role in both strategic and hands-on solutions for the sales organization.

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How does Timescale support the professional development of the Sales Operations Lead?

Timescale is committed to the professional growth of all employees, including the Sales Operations Lead. The company offers benefits such as professional development and educational opportunities, encouraging continuous learning and skill enhancement to keep up with industry advancements.

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Common Interview Questions for Sales Operations Lead
Can you describe your experience with optimizing Salesforce for sales teams?

When answering this question, emphasize your specific experience with Salesforce, detailing how you streamlined workflows, improved data integrity, and customized features that empowered sales team performance. Providing examples of successful implementations and their impact on sales efficiency will demonstrate your expertise.

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What strategies would you implement to design scalable commission structures?

To tackle this question, discuss your understanding of different commission models and how you would align them with Timescale's consumption-based pricing. Share past experiences where you formulated commission strategies that motivated sales teams while ensuring company profitability, illustrating your analytical and creative problem-solving skills.

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How do you measure the effectiveness of a sales team?

In your response, explain the specific metrics and frameworks you use to assess sales team performance. Describe how you would analyze pipeline health, SDR impact, and overall sales effectiveness, along with any tools or dashboards you utilize to monitor these metrics.

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Give an example of a challenge you faced in sales operations and how you overcame it.

Prepare to share a detailed anecdote about a specific challenge in sales operations, focusing on your thought process and actions taken. Highlight any data-driven approaches you used, the collaboration with other teams, and the successful outcome, emphasizing your problem-solving capabilities.

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How do you ensure data quality within a sales organization?

Discuss your methods for maintaining high-quality data within sales operations, such as regular audits, automated processes, and team training. Share success stories where your efforts resulted in significant improvements in data accuracy and integrity, demonstrating your attention to detail.

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What role does collaboration play in your approach to sales operations?

Describe your belief in the importance of cross-team collaboration in sales operations. Share examples of how you've worked with various stakeholders to translate data insights into actionable plans, enhancing sales strategies and overall organizational effectiveness.

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How familiar are you with product-led growth strategies?

When addressing this question, express your understanding of product-led growth concepts and how they apply to the sales process, especially in a data-centric environment like Timescale. Offer insights into how you would integrate PLG into sales operations, focusing on creating value for both the customer and company.

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What approaches do you use for analyzing sales trends?

Provide an overview of your analytical methodologies, emphasizing tools or software you utilize for tracking sales trends over time. Explain how you interpret data to forecast performance, allowing strategic adjustments in real-time.

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Describe your experience in managing a sales tech stack.

Highlight your experience with various sales technologies, discussing how you've integrated different tools into a cohesive tech stack that supports sales efficiency. Include metrics or improvements you've achieved that underscore your capability in this area.

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How would you tailor your leadership style to fit Timescale's culture?

Showcase your adaptability and understanding of Timescale's remote-first, collaborative culture. Discuss how you would foster an inclusive environment, encourage innovation, and maintain high engagement among team members while driving the objectives of the sales operations.

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TimescaleDB is the leading open-source relational database for time-series data. Fully managed or self‑hosted.

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Full-time, remote
DATE POSTED
December 4, 2024

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