CSM II - Retail, Dedicated
Bready* to make a change? Toast sure is bready!
Toast expanded our best-in-class POS platform and service offerings to begin to service the Retail industry including convenience stores, bottle shops and grocery stores. In support of this expansion, Toast is on the search for best-in-class talent to continue to build out our Retail Customer Success Team. This is a great opportunity to be at the ground floor of a growing business unit within Toast, and to help build the foundation for an exceptional customer experience for our Retail customers.
The Retail Customer Success team works alongside our Restaurant Success teams, but is focused on retail-only and hybrid customers. Here they’re supported by our enablement/operations teams and have access to a robust Customer Success network. But they’ll have a unique opportunity to continue to build new workflows, playbooks and advocacy programs for our newest set of customers. They’ll continue to help build customer profiles and refine engagement models, and advocate for what this growing customer base needs as we continue to build out the product. All this will require tenacity, creativity, ambiguity, insight and empathy. We also find a touch of knowledge and love for the industry helps too.
As a dedicated Customer Success Manager, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention.
This is not your average CSM or Account Management team; in joining this team, you will be part of a young Customer Success model. Composed of multiple teams, the Scaled CS team is evolving to better the customer experience. Furthermore, for the Retail business unit you will be working closely with cross-functional partners across the organization and collaborating to support a rapidly growing business unit. We are seeking an individual who is flexible, adaptable, and motivated by change.
About this roll* (Responsibilities)
Do you have the right ingredients*? (Requirements)
Special Sauce* (Non-essential Skills/Nice to Haves)
Our Spread* of Total Rewards
*Bread puns encouraged but not required
#LI-DNI
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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If you're a dynamic Customer Success Manager II looking to embrace an exciting opportunity at Toast, you're in for a treat! We're on the lookout for talented individuals who are eager to help our Retail customers thrive using our exceptional POS platform. At Toast, our focus on convenient stores, grocery shops, and bottle shops is just the beginning as we expand into the Retail industry! As a member of our Retail Customer Success Team, you'll be in the driver's seat, helping to build enriching customer experiences right from the ground up. Your creative drive and passion for customer satisfaction will help shape workflows, playbooks, and advocacy programs, ensuring our Retail customers achieve unparalleled success with our solutions. By leveraging your insights and establishing strong connections with customers, you'll share their goals and priorities, translating them into strategic recommendations that elevate their experience with Toast. You'll have a chance to collaborate with cross-functional teams and support the rapid growth of our Retail business unit. We embrace change and value adaptability, so bring your tenacity, creativity, and love for the retail industry to the table. Together, let's redefine customer success in Retail!
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