Tier 2 Customer Support Agent (Remote- US Based)
Skills
- Expertise in troubleshooting
- Proficient in SQL
- Excellent problem-solving abilities
- Strong communication skills
Responsibilities
- Resolve complex technical issues
- Serve as an escalation point for Tier 1 agents
- Manage customer inquiries across various channels
- Collaborate with other departments to improve support processes
- Lead team trainings and act as a subject matter expert
Education
- High school diploma or equivalent
- Technical certification preferred
Benefits
- Remote work flexibility
- Professional development opportunities
- Health insurance options
Average salary estimate
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