Commercial Tools Trainer

As a Commercial Tools Trainer at Too Good To Go, your primary responsibilities will include onboarding new employees to help them understand and utilize our commercial tools effectively. You'll also conduct ongoing training for existing users to ensure they continue to adopt tools correctly, deliver training on any changes in the commercial tools and processes, and identify challenges faced by teams while recommending process improvements. In addition, you'll collaborate with various stakeholders to produce educational materials and lead the implementation of training programs across different countries.

To become a Commercial Tools Trainer at Too Good To Go, candidates should have expertise as a tool specialist, ideally with experience in ERP systems. Excellent presentation and communication skills are essential, as is the ability to manage change effectively. Candidates should also demonstrate an understanding of their audience and have a passion for educating others. Further qualifications or experience in sales or training roles would also be highly beneficial.

Too Good To Go approaches training for Commercial Tools through a combination of robust onboarding processes and ongoing educational initiatives. The Commercial Tools Trainer will strategically identify gaps in information and prepare comprehensive training materials tailored for both new and existing users. With a focus on both online and in-person training sessions, the company emphasizes hands-on learning and continual assessment of tool usage among employees to maintain high adoption rates.

A Commercial Tools Trainer at Too Good To Go will work with various commercial tools, including Salesforce (CRM), Ninja (Production system), M3 (Inventory management/ERP), Aircall (VoIP), Twilio (mass texting tool), and LinkedIn Sales Navigator. Familiarity with these tools is crucial, as the trainer will deliver educational sessions specifically designed to teach users how to effectively navigate and leverage these systems to improve overall productivity.

At Too Good To Go, a Commercial Tools Trainer can expect a vibrant and inclusive work culture that values creativity and collaboration. The company is proud to be a certified B Corporation with an emphasis on social impact, allowing employees to wake up every day knowing they are contributing to a meaningful mission. With an emphasis on professional and personal development, team achievements are celebrated, and an open culture encourages all team members to express their ideas freely.

When responding to this question, focus on any prior experience you have in developing training content. Share specific examples of materials you've created, such as presentations, online courses, or manuals. Highlight your understanding of adult learning principles and how you tailor your materials to meet the needs of different audiences.

Discuss your approach to evaluating training success, including methods such as collecting feedback from participants, measuring tool adoption rates post-training, and conducting follow-up assessments. Providing concrete examples will show your comprehension of training effectiveness and your commitment to continuous improvement.

Talk about specific strategies you’ve implemented to maintain engagement, such as interactive activities, real-life scenarios, or gamification elements. Emphasize your belief in creating a safe and inclusive environment for participants to ask questions and share insights, enhancing overall learning.

Addressing resistance requires empathy and understanding. Explore how you would communicate the benefits of the new tools, actively listen to concerns, and guide employees through the change process. Highlight your adaptability in altering training methods in response to feedback.

Be prepared to share a specific instance where user feedback led to a significant adjustment in your training program. This could include altering course materials, modifying delivery methods, or providing additional support resources. Emphasizing your responsive and agile approach showcases your commitment to effective training.

Discuss any direct experience you've had with Salesforce, detailing how you’ve used it in training or as a tool in your previous roles. Be honest about your level of proficiency and any certifications you may have, emphasizing how your knowledge can help others effectively utilize the tool in their day-to-day activities.

When approaching this question, outline your process for identifying critical topics based on user needs, such as conducting needs assessments or surveys to gather input from employees. Explain how you balance immediate needs with long-term development goals to create comprehensive training programs.

Guide the interviewer through a structured plan for your first month, focusing on onboarding processes, understanding existing tool usage, conducting needs assessments, and building rapport with team members. This helps illustrate your organizational skills and proactive approach to your new role.

Present a specific challenge you’ve encountered, such as an unresponsive audience or a complex topic. Explain the creative solutions you implemented to engage your trainees and ultimately enhance their understanding. Reflecting on your problem-solving abilities will demonstrate your resourcefulness.

Discuss your commitment to professional development by mentioning relevant industry certifications, webinars, and articles that you regularly engage with. Highlight your proactive nature in seeking out new learning opportunities and incorporating innovative techniques into your training programs.