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Job details

Veterinary Practice Manager

Riverbend Veterinary PetCare Hospital is seeking a full-time Practice Manager to lead our team and ensure operational excellence for the well-being of the animals we care for.

Skills

  • Veterinary management
  • Personnel management
  • Practice management system proficiency
  • Inventory management
  • Excellent communication

Responsibilities

  • Oversee day-to-day operations
  • Manage personnel including hiring and training
  • Guide colleagues towards continuous improvement
  • Balance business and staff needs
  • Execute clinical HR functions

Education

  • Management experience in veterinary setting

Benefits

  • Medical, dental, and vision insurance
  • Retirement plan
  • Employee pet discount
  • Paid time off and holidays
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$75000 / YEARLY (est.)
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$70000K
$80000K

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What You Should Know About Veterinary Practice Manager, TotalBond Veterinary Hospitals

Riverbend Veterinary PetCare Hospital in Charlotte, NC, is on the lookout for a dedicated Veterinary Practice Manager who is ready to step in and make a real difference! In this full-time role, you’ll be at the helm, overseeing our amazing team of veterinarians, technicians, and support staff. With your solid background in the veterinary industry and prior hospital operations experience, you’ll guide us through the day-to-day while ensuring that our furry patients and their humans receive top-notch care. Picture yourself leading with clarity as you juggle priorities like personnel management, scheduling, and inventory control, all with the goal of enhancing our hospital's excellence. We’re not just talking about management; we’re looking for someone who embodies compassion and initiative, fostering a supportive environment for both staff and clients. And, of course, bringing along a sense of humor doesn’t hurt! With a competitive salary ranging from $70,000 to $80,000 per year, a generous sign-on bonus of $5,000, and an annual bonus potential of up to 15% of your base salary, the rewards are as impressive as the work you'll be doing. At Riverbend, we ensure that your hard work is recognized - enjoy comprehensive benefits, paid time off, and an employee pet discount because we know pets are family, too. If you're passionate about leading a team that builds trust and provides outstanding care to both animals and their owners, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Veterinary Practice Manager Role at TotalBond Veterinary Hospitals
What are the responsibilities of a Veterinary Practice Manager at Riverbend Veterinary PetCare Hospital?

A Veterinary Practice Manager at Riverbend Veterinary PetCare Hospital is responsible for overseeing day-to-day operations, managing personnel, including hiring, training, and development, and ensuring the overall efficiency of hospital functions. You'll guide your colleagues toward continuous improvement, making sure the experience for clients and their pets is exceptional while also ensuring the well-being of the staff.

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What qualifications do I need to apply for the Veterinary Practice Manager role at Riverbend?

To be considered for the Veterinary Practice Manager at Riverbend Veterinary PetCare Hospital, candidates should have previous management experience in a veterinary setting. Familiarity with clinical HR functions, such as creating standard operating procedures, evaluations, and handling disciplinary actions, is also important. A willingness to engage with both the team and the animals on a day-to-day basis will help you thrive in this role.

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What is the salary range for the Veterinary Practice Manager position at Riverbend Veterinary PetCare Hospital?

The Veterinary Practice Manager role at Riverbend Veterinary PetCare Hospital offers a competitive salary within the range of $70,000 to $80,000 per year, along with a $5,000 sign-on bonus. In addition, there is an annual bonus potential of up to 15% of your base salary, allowing for great overall compensation as you lead our caring team.

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What kind of work-life balance does the Veterinary Practice Manager position at Riverbend offer?

The Veterinary Practice Manager position at Riverbend Veterinary PetCare Hospital comes with a Monday to Friday schedule from 8 am to 5 pm, giving you a consistent routine. Additionally, we pride ourselves on providing our team with supportive benefits, paid time off, and an employee pet discount to ensure that you can balance work and personal life effectively.

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What sets Riverbend Veterinary PetCare Hospital apart for Veterinary Practice Managers?

Riverbend Veterinary PetCare Hospital stands out due to its commitment to building strong, trust-based relationships with both pets and clients. The hospital is AAHA accredited, emphasizing high standards in all aspects of veterinary care. You'll also work with a team that values continuous improvement and low-stress handling techniques, making it an ideal environment for a dedicated Veterinary Practice Manager.

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Common Interview Questions for Veterinary Practice Manager
How would you manage a diverse team of veterinary professionals?

Managing a diverse team requires strong communication and an understanding of each individual's strengths. It's essential to promote an inclusive environment where everyone's contributions are valued. You can discuss your approach to building strong relationships and fostering teamwork to achieve common goals.

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Can you describe a time when you implemented a change in protocols at your previous veterinary practice?

When discussing changes you've made, focus on a specific example that showcases your leadership and ability to adapt. Describe the reasons for the change, how you communicated it to the team, and the positive impacts it had on operations and patient care. Highlight metrics or feedback that demonstrate the success of the initiative.

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What strategies do you use to ensure high-quality patient care?

High-quality patient care starts with creating a culture of excellence within the team. Discuss your commitment to continuous training and development, utilizing technology for efficiency, and maintaining open lines of communication with both staff and clients about their needs and concerns.

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How do you handle conflict within your team at a veterinary practice?

Conflict resolution requires patience and active listening. Talk about your approach to addressing issues quickly before they escalate, using mediation when necessary, and fostering an environment where team members feel comfortable discussing their concerns without fear of retaliation.

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What is your experience with veterinary practice management software like Avimark?

When discussing your experience with Avimark or similar software, focus on your ability to quickly learn new systems and optimize their use for administrative efficiencies. Speak to specific features you’ve used that improved scheduling, inventory management, or client communications.

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How do you ensure compliance with veterinary regulations and standards?

Ensuring compliance requires staying informed about relevant regulations and proactively implementing policies that align with best practices. Share how you would encourage your team to prioritize compliance and create regular training opportunities for staff.

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Describe your approach to mentoring and training junior staff.

Effective mentorship is about leading by example and providing constructive feedback. Discuss your philosophy on positive reinforcement, tailoring your mentoring style to match each individual's learning style, and establishing formal training programs to enhance skill development.

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How do you measure success in a veterinary practice?

Success can be measured in various ways, including client satisfaction, team morale, and clinical outcomes. Share how you use feedback, both qualitative and quantitative, to assess your team's performance and identify areas for improvement.

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What is your experience with managing budgets and finances in a veterinary practice?

Managing budgets is crucial for a practice's sustainability. Discuss how you've successfully created and monitored financial budgets, identified areas for cost savings, and made strategic decisions based on financial data that align with the practice's goals.

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Why do you want to work at Riverbend Veterinary PetCare Hospital?

Your answer should show that you align with Riverbend's values and mission. Discuss what attracts you to the practice, whether it’s their commitment to high-quality care, the excellent work environment, or opportunities for professional growth, and express your enthusiasm for contributing to their team.

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We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We also work closely with local practices when special diagnostic procedures are required. The facility includes a well-stocked pha...

3 jobs
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$70,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 19, 2024

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