IT Manager

The IT Manager at TRAILS is responsible for overseeing daily technology operations, managing and mentoring the Technology Operations team, and executing strategic technology initiatives. This role includes optimizing software configurations, supporting application integrations, and maintaining relationships with third-party managed service providers.

Candidates for the IT Manager role at TRAILS should have at least 4 years of people management experience in a technical role and a background in enterprise application management and project management. A Bachelor’s or Associate’s degree in an Information Technology-related field is preferred, although applicable experience can be considered.

The IT Manager at TRAILS plays a crucial role in fostering an inclusive work environment by practicing cultural humility and ensuring that technology operations support the organization's diverse needs. This includes optimizing technology to serve Title I designated schools and contributing to the overall mission of equity in health care access.

The IT Manager will work extensively with Salesforce CRM and coordinate support for a future Learning Management System (LMS) and other essential tools. Their role involves collaborating with other departments to tailor software configurations to meet the organization's evolving needs.

Yes, the IT Manager position at TRAILS is fully remote, allowing candidates from across the United States to apply. This flexibility enables the right candidate to contribute effectively to our mission while balancing work-life commitments.

When managing a fast-paced technology team, I prioritize tasks by assessing their urgency and impact on organizational goals. I employ project management tools and regular check-ins with my team to ensure transparency and accommodate changing priorities effectively.

My experience includes implementing IT security best practices such as conducting annual reviews of application permissions, training team members on security protocols, and collaborating across departments to maintain a security-first culture. I regularly engage in security audits to ensure compliance and identify areas for improvement.

In handling escalated technical issues, I first analyze the problem and consult my team. If necessary, I escalate the matter to key stakeholders and facilitate communication with third-party vendors to ensure a swift resolution while keeping affected users informed throughout the process.

I believe in a collaborative leadership style that includes setting clear expectations, fostering open communication, and supporting continuous learning. I encourage my team to share insights and challenges, celebrating their successes while providing coaching for improvement.

I have extensive experience in configuring and upgrading enterprise applications to enhance efficiency and effectiveness. My approach involves thorough testing of configurations prior to implementation and ensuring minimal disruption to end users during upgrades, with proper training provided as needed.

Mentorship is crucial. I prioritize developing my team members by providing guidance, sharing knowledge, and encouraging their growth. Regular one-on-ones allow us to discuss their career aspirations and address any challenges they face, fostering an environment of continuous professional development.

I collaborate closely with department leaders to understand their specific needs and how technology can support them. By aligning our tech initiatives with the broader organizational mission, I help ensure that our resources are effectively utilized to advance our goals.

Yes, I have successfully created and implemented several IT policies and processes tailored to the specific needs of my organization. I start by conducting needs assessments, involving stakeholders for input, and developing clear documentation to ensure staff understanding and compliance.

My approach includes ensuring diverse hiring practices, providing training on cultural humility, and actively creating space for team members to voice their unique perspectives. I believe this diversity enhances team performance and creativity, ultimately supporting our mission.

I would rate my proficiency with Salesforce as advanced. I have hands-on experience with user configurations, custom report generation, and system integrations, which enable me to effectively support team members and leverage the platform to meet organizational goals.