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Reservationist & Customer Service Representative

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Customer Service Representative

Transdev in Redwood City, CA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

Non-CBA Position: Shift Hours: Friday - Tuesday, 2:00pm - 10:30pm

Competitive compensation package of minimum $21.00-21.63

Benefits include:

Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 8 days
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

Respond to customer inquiries and concerns with timely responses and accurate information or redirecting
to a supervisor.
Comprehensive understanding of policies and procedures
Meet or exceed established performance requirements.
Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
Other duties as required.

Qualifications:

High School Diploma, GED or equivalent.
Computer literate
Excellent customer service skills.
Ability to operate standard telephone system.
Must be able to work shifts or flexible work schedules as needed.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not
authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com.

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Transdev Glassdoor Company Review

3.2

Transdev DE&I Review

3.0

CEO of Transdev

Thierry Mallet

Approve of CEO

Average salary estimate

$21.314999999999998 / YEARLY (est.)

min

max

$21K

$21.63K

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What You Should Know About Reservationist & Customer Service Representative, Transdev

Transdev is excited to announce an opening for a Reservationist & Customer Service Representative! We're searching for someone who thrives in a customer-focused environment, ready to assist customers with their transportation needs. In this role, based in Redwood City, CA, you'll be the essential link between our customers, providers, and clients. Your day will involve answering inquiries, resolving concerns, and providing accurate information in a friendly manner. You’ll be working on documentation for trip authorizations, ensuring all details are correct. Safety is a top priority for us, and we are looking for dedicated individuals who share this commitment. You'll enjoy competitive compensation of $21.00-$21.63 per hour, alongside great benefits including vacation, sick leave, and a 401(k) plan. Flexibility is key, as this is a non-CBA position with shifts from Friday to Tuesday, starting at 2:00 PM. If you're computer literate, have excellent customer service skills, and can handle the physical demands of the job, we want to hear from you! Join the Transdev family and help us empower the freedom to move every day.

Frequently Asked Questions (FAQs) for Reservationist & Customer Service Representative Role at Transdev

What are the key responsibilities of a Reservationist & Customer Service Representative at Transdev?

As a Reservationist & Customer Service Representative at Transdev, your primary responsibilities include responding to customer inquiries, resolving issues, and documenting trip authorizations. You will need to have a solid understanding of company policies and procedures to effectively assist our customers and meet performance metrics.