Senior Salesforce Administrator

As a Senior Salesforce Administrator at Treatwell, your primary responsibilities will include overseeing the lifecycle of Salesforce projects from conception to deployment, designing scalable Salesforce solutions that align with business goals and manage complex integrations. You'll work closely with business stakeholders to understand their requirements and translate them into effective functional and technical specifications.

To qualify for the Senior Salesforce Administrator role at Treatwell, you should possess extensive experience with Salesforce Sales Cloud and Service Cloud. A background in project management or a similar role is essential, coupled with strong analytical skills and the ability to design complex, integrated solutions with a deep understanding of Salesforce architecture.

Treatwell offers a fully remote position with flexible working arrangements for the Senior Salesforce Administrator role, along with a generous benefits package including 28 days of holiday, Treatwell vouchers, and growth funds. You'll also have access to mental health support through our partnership with Plumm, making it a supportive work environment.

The Senior Salesforce Administrator plays a critical role in aligning Salesforce solutions with Treatwell's business goals, managing project timelines, and enhancing team capabilities. By designing and executing effective Salesforce strategies, you’ll be instrumental in the company’s mission to revolutionize the hair and beauty community.

Treatwell is a vibrant workplace with a team of passionate individuals dedicated to innovation in the beauty industry. The culture is centered around growth and support, offering not only competitive benefits but also the opportunity to work on exciting projects that truly make a difference in a marketplace, reinforcing the importance of collaboration and shared goals.

To answer this question effectively, prepare to discuss specific projects where you utilized Sales Cloud and Service Cloud. Highlight your hands-on experience, the challenges you faced, and the outcomes of your initiatives, showcasing your deep understanding of Salesforce's capabilities.

Provide a structured approach to project management, mentioning phases such as planning, execution, and review. Discuss key methodologies you've employed, how you assess risks, and your strategies for stakeholder communication, emphasizing your successful project delivery.

Share your process for collaborating with stakeholders to understand their needs and business objectives. Talk about how you translate these requirements into Salesforce solutions, and give examples of previous projects where you aligned technology with business strategy effectively.

When answering, reflect on specific examples of complex declarative automation you’ve done, discussing the impact they had on operational efficiency. Be prepared to explain how you addressed challenges and the technologies used during the implementation.

Discuss your strategies for continuous learning, such as following Salesforce blogs, attending webinars, or participating in user groups. Emphasize the importance of staying current in this rapidly evolving field and how it benefits your role.

Use the STAR method (Situation, Task, Action, Result) to outline a specific challenge. Explain your analytical approach to the problem and detail the steps you took to resolve it, showcasing your problem-solving capabilities and results achieved.

Mention tools you are familiar with, such as Jira, Asana, or Salesforce's native tools like Change Sets and Deployment, along with methodologies like Agile or Waterfall. Discuss how these tools help you maintain efficient project workflows and communication.

Identify essential skills such as analytical thinking, project management, communication, and technical expertise with Salesforce platforms. Discuss specific scenarios where you've demonstrated these skills effectively, showcasing your qualifications for the role.

Explain your prioritization approach, such as assessing project deadlines, complexity, and stakeholder urgency. Share techniques you utilize, such as to-do lists or frameworks like Eisenhower Matrix, to stay organized and ensure timely delivery.

Discuss your interpersonal skills and strategies for building rapport with stakeholders, such as regular communication, actively listening to concerns, and delivering on promises. Highlight instances where this has positively influenced your projects.