(Front office) Customer Communications/Contract Review Specialist

Description

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

Our team is comprised of talented professionals who excel at providing industry leading calibration, repair and asset management services to our customers. As an employee at Trescal, you will join a people-centric company with an incredible culture. We encourage new ideas and suggestions in order to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. We value teamwork, integrity, quality, innovation, and dynamic engagement. Does Trescal sound like the place for you? Then join our team!

We have a great career opportunity for a (Front office) Customer Communications/Contract Review Specialist to join our team in Boonton, NJ.

Position Summary

The Customer Communications-Contract Review Specialist will be responsible for providing pricing, lead time for quotes to Trescal-US customers in a timely manner preparing, editing/finalizing contract  agreements for services, and assessing contract opportunities to identify the need for amendments between Trescal the customers. This role will be responsible for ensuring the highest quality results and data accuracy is provided on all quotes submitted to customers.  This role has a reporting structure to Local Branch Manager with dotted line reporting to Regional Customer Relationship Manager. 

Essential Functions 

• Recall/Erosion recovery  

• Respond to customer inquiries, concerns and issues via all applicable methods of communication, i.e., email, phone, etc. within 24-48-hour time frame. 

• Log quote request to send to pricing team 

• Obtain information and set up new customers-send information to finance department 

• Follow up on quoted items that have not been received within 30 days 

• Manage/Verify customer account information  

• Initiate corrective/preventative actions and escalate to Regional QA  

• Maintain records of customer interactions, complaints, issues, and resolutions. (Regional CRM to create One Drive Log) 

• Certificate request/amendments 

• Work with lab manager on status request, cancellations, and returns.  

• Utilize Trescal provided systems as needed to provide, and review services and costs.  

• Verify purchase order is aligned with order/customer requirements 

• Contact customers to resolve purchase order issues 

• Obtain purchase orders/BPO’s 

• Communicate requirements and interact effectively with customers and internal departments.  

• Accurately document all transactions to customers.  

• Stay up to date and learn all facets of the role to maintain and continued expanded knowledge of the business and industry.  

• Send Fault reports and update responses 

• Process and issue job costing 

• Answer phones 

• All other duties assigned without notice. (See current version of playbook 

Requirements

Qualifications and Requirements  

• High School diploma or equivalent 

• One or more years of experience in a customer service role 

• Strong attention to detail and accuracy 

• Excellent organizational and time management skills 

• Ability to work independently and in a team environment 

• Proficient in Microsoft Office Suite 

• Experience or eagerness to learn company driven CRM systems.  

• Excellent verbal and non-verbal communication skills and etiquette. Interacts effectively with  individuals and groups inside and outside the organization.  

Physical Demands & Work Environment  

• This job may require sitting or standing for extended periods of time, as well as some light lifting (up to 25 pounds). 

• This job is typically performed in an office setting, Monday – Friday with standard office equipment and noise levels. Remote work structure is unavailable for this role.  

BENEFITS: We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits:

• Dental
• Vision
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Long Term Disability Insurance
• Short-Term Disability Insurance.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.