Senior Payroll Core Services Analyst

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.A Brief OverviewTriNet is looking for an experienced Payroll Core Service Analyst to provide top tier support to our HR Plus customers. Our Payroll Core Service Analyst will support HR Plus Payroll customers in need of guidance or assistance with payroll and with platform questions. They will work cross-functionally to build partnerships both internally and externally. They ensure our customers are provided with reliable information through our expertise of advanced payroll concepts along with information on Federal, State and Local compliance.LocationsUnited States (Remote)What you will do• Provide hands on support and top-tier guidance to clients for payroll processing and training in the platform.• Manage client communications through cases in salesforce. Ensuring all communications are documented timely per documented SLA’s and provide clear details for client accounts.• Serve as the first point of escalation and adopt a positive customer-centric approach in resolving customer issues.• Effectively communicate to the client both written and verbally: advanced payroll concepts (weighted overtime, labor tracking, FLSA compliance, etc) and compliance information in accordance with Federal, State and Local regulations.• Provide seamless communication to resolve issues and ensure optimal issue resolution per documented SLA’s.• Employ a proactive approach to problem-solving and issue resolution.• Hands-on assistance with custom reporting and audits.• Assist the client with documenting workflow and work procedures to ensure controls for payroll processing are followed.• Partner with internal stakeholders when needed to ensure an exceptional customer experience.• Assist with training colleagues on best practices, processes and procedures.• Proactively identify gaps in processes and procedures and provide feedback to leadership.• Maintain positive CSAT scores for your established book of business.Education Qualifications• Active FPC required or recent equivalent work experience in a role providing top tier payroll support, knowledge and guidance to clients.Experience Qualifications• 5+ years in a position providing top tier payroll support, knowledge and guidance to clients.Skills and Abilities• Apply analytical thinking to research and document transactions that follow payroll procedures.• Understand, apply and clearly articulate (written and verbally) advanced payroll concepts and accounting principles.• Work independently and proactively resolve issues. Engage leadership and internal stakeholders as necessary to resolve issues timely.• Effectively multi-task, prioritize and complete requests and assignments in a timely manner.• Effective with the use of payroll systems, case management tools/tracker, call center tools and other related applications.• Proficient in Microsoft Office Suite – specifically Excel.Travel RequirementsMinimalWork Environment• Work in clean, pleasant, and comfortable office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.The salary range for this role is $60,600 to $123,700. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.