Department Assistant Case Management

Employment TypeFull timeShiftDay ShiftDescriptionSaint Francis Hospital and Medical Center a member of Trinity Health of New England is looking for a Department Assistant to join our Case Management team.Position PurposeThe Department Assistant is responsible for providing exceptional customer service to all patients and clients and works collaboratively with the inpatient care Coordinators, Social Workers and Utilization Review Coordinator to assist in facilitating discharges.What Will You Do• Manages all incoming phone calls,• provides exceptional customer service in person and over the phone with patient, staff and family members.• completes a variety of clerical and data entry assignments.• Maintains schedules and appointments for the department.• Assists in maintaining patient billing and/or insurance informationMinimum Qualifications• Education: High School diploma or general equivalency diploma (GED) required. Associate's preferred• Preferably 1 -2 years' experience in healthcare• Excellent computer abilities. Excellent written, oral communication and customer service skills.• Familiarity with medical terminology.• Excellent organizational skills with the ability to follow written and verbal directions with multiple steps.Highlights• Full Time, Weekend rotation required• Become a valued member of an excellent, dedicated health care team.• Engaged leadership.• Excellent Benefit effective on first dayFacility InformationSaint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.Our Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.00537544