Service Invoicer

As a Service Invoicer at Truck Centers, Inc., your primary role will involve reviewing completed repair orders for accuracy, collaborating with technicians to resolve discrepancies, and ensuring that billing practices comply with company and OEM guidelines. You'll also handle customer inquiries, process parts returns, manage invoice distributions, and maintain high standards of customer satisfaction.

To qualify for the Service Invoicer position at Truck Centers, Inc., candidates should ideally have at least one year of mechanical or dealer service experience, with two years being preferred. Strong interpersonal communication skills, a solid understanding of service department operations, and proficiency in computer operations are essential. Familiarity with Procede software is a plus.

A Service Invoicer at Truck Centers, Inc. plays a crucial role in customer support by communicating effectively with customers about their inquiries, addressing billing and warranty concerns, and guiding them through the service workflow. Providing empathetic and professional support helps ensure a positive customer experience.

The Service Invoicer position at Truck Centers, Inc. typically follows a Monday to Friday schedule from 7 am to 4 pm, including a one-hour lunch. This schedule helps maintain a work-life balance while ensuring employees are available during peak service hours.

Truck Centers, Inc. offers a comprehensive benefits package to Service Invoicers, which includes competitive pay, 401(k) with company match, multiple health insurance options, dental and vision care, paid time off, and additional perks like maternity leave and employee wellness programs. Your well-being as an employee is truly valued here.

To ensure accuracy, I take a systematic approach by cross-referencing the details in the repair orders with OEM and company guidelines. I double-check all documentation and consult with technicians if discrepancies arise, fostering open communication to resolve issues promptly.

In high-pressure situations, I focus on maintaining professionalism and empathy. I actively listen to the customer’s concerns, prioritize their requests, and strive to provide timely and satisfactory solutions to keep the service workflow moving smoothly.

I utilize digital tools and lists to prioritize tasks, breaking larger tasks into smaller, manageable steps. Tackling urgent issues first while ensuring ongoing responsibilities are addressed helps me remain organized and efficient throughout the day.

When facing discrepancies, I approach disagreements with a solutions-focused mindset. I communicate directly with the involved parties to clarify details and seek a mutual understanding, supporting collaboration to resolve the issue without escalating tension.

I have worked for over two years in a dealership setting where I gained hands-on experience with customer service and document management. This role allowed me to develop a deep understanding of service operations and the importance of accuracy.

I regularly consult manufacturer resources and attend training sessions to keep myself informed about the latest warranty guidelines and policies. Additionally, I make it a habit to engage with my peers for knowledge sharing about best practices in the industry.

Having mechanical aptitude allows me to understand the context of repair orders better. It enables me to accurately assess the work completed and communicate effectively with both technicians and customers regarding any issues or repairs needed.

I would start by calmly listening to the customer's concerns without interrupting them. Once I understand their issue, I would review the invoice together, clarify any misunderstandings, and discuss possible solutions. My goal would be to reach a resolution that satisfies the customer while adhering to company policies.

In a past role, I noticed a customer struggling to understand the billing process. I took the initiative to sit with them, walked them through the invoice, and addressed all their questions. The customer appreciated my effort and left the service center feeling valued and satisfied, which reinforced the importance of customer care.

To ensure compliance, I familiarize myself with all relevant policies and guidelines upon employment. I consistently review my work and seek guidance from more experienced colleagues whenever I encounter unusual scenarios, establishing a habit of due diligence to uphold company standards.