Marketing & Operations Coordinator

About Truss

Truss, a fast-growing, YC-backed fintech startup, is revolutionizing the construction industry with its all-in-one banking and payment automation platform. By integrating with existing tools, Truss eliminates manual data entry and streamlines the full billing cycle, saving time and boosting efficiency. The high-energy, in-person team is based in San Francisco and works five days a week to innovate and grow.

About The Role

Truss is hiring a Marketing & Operations Coordinator to join its Operations and Leadership teams. This dynamic, hands-on role will support marketing campaigns, provide customer support, handle administrative tasks, and coordinate events. The Coordinator will create content, manage Truss’ online presence, assist customers, and keep the leadership team on track while growing with a fast-paced startup.

This is an in-person role in San Francisco, requiring you to be in the office 5 days a week. Equity and the chance to build your career are offered as Truss scales. Truss is looking for someone driven, and ready to fully commit to the grind—perfect for an ambitious go-getter eager to make an impact.

Key Responsibilities

• Support marketing campaigns, including influencer partnerships and industry collaborations.

• Create bold, creative social media posts to engage and grow the audience.

• Provide top-notch customer support, troubleshooting issues and answering inquiries.

• Update customer-facing resources like help center articles and FAQs.

• Manage travel plans and calendars for the leadership team.

• Coordinate conference logistics and event planning.

• Write compelling copy for the website, blogs, and newsletters.

• Design eye-catching digital content (e.g., infographics, videos, banners) for marketing and sales.

• Research influencers and partnership opportunities.

• Run a cross-channel social media calendar with tailored content.

Qualifications

• Strong organizational skills and the ability to juggle multiple tasks.

• Experience in customer support, marketing, or administrative roles.

• Excellent written and verbal communication.

• Solid grasp of digital marketing and social media management.

• Eye for design with experience using tools like Canva, Sketch, or Photoshop.

• Bonus: Familiarity with support tools (e.g., Intercom) or content management systems.

• Self-starter who thrives in a fast-paced, in-person environment.

Benefits

• Equity package with real growth potential.

• Medical, Dental, and Vision coverage.

• Flexible time off: 2 weeks vacation (year one) + 6 flex days.

• Computer and workspace upgrades.

At Truss, we’re building a team of hustlers who are passionate about fintech and ready to make waves. If you’re young, ambitious, and eager to grind with a talented crew, apply now!