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Marketing & Operations Coordinator

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About Truss

Truss, a fast-growing, YC-backed fintech startup, is revolutionizing the construction industry with its all-in-one banking and payment automation platform. By integrating with existing tools, Truss eliminates manual data entry and streamlines the full billing cycle, saving time and boosting efficiency. The high-energy, in-person team is based in San Francisco and works five days a week to innovate and grow.

About The Role

Truss is hiring a Marketing & Operations Coordinator to join its Operations and Leadership teams. This dynamic, hands-on role will support marketing campaigns, provide customer support, handle administrative tasks, and coordinate events. The Coordinator will create content, manage Truss’ online presence, assist customers, and keep the leadership team on track while growing with a fast-paced startup.

This is an in-person role in San Francisco, requiring you to be in the office 5 days a week. Equity and the chance to build your career are offered as Truss scales. Truss is looking for someone driven, and ready to fully commit to the grind—perfect for an ambitious go-getter eager to make an impact.

Key Responsibilities

Support marketing campaigns, including influencer partnerships and industry collaborations.
Create bold, creative social media posts to engage and grow the audience.
Provide top-notch customer support, troubleshooting issues and answering inquiries.
Update customer-facing resources like help center articles and FAQs.
Manage travel plans and calendars for the leadership team.
Coordinate conference logistics and event planning.
Write compelling copy for the website, blogs, and newsletters.
Design eye-catching digital content (e.g., infographics, videos, banners) for marketing and sales.
Research influencers and partnership opportunities.
Run a cross-channel social media calendar with tailored content.

Qualifications

Strong organizational skills and the ability to juggle multiple tasks.
Experience in customer support, marketing, or administrative roles.
Excellent written and verbal communication.
Solid grasp of digital marketing and social media management.
Eye for design with experience using tools like Canva, Sketch, or Photoshop.
Bonus: Familiarity with support tools (e.g., Intercom) or content management systems.
Self-starter who thrives in a fast-paced, in-person environment.

Benefits

Equity package with real growth potential.
Medical, Dental, and Vision coverage.
Flexible time off: 2 weeks vacation (year one) + 6 flex days.
Computer and workspace upgrades.

At Truss, we’re building a team of hustlers who are passionate about fintech and ready to make waves. If you’re young, ambitious, and eager to grind with a talented crew, apply now!

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Marketing & Operations Coordinator, Truss

At Truss, a fast-growing, YC-backed fintech startup, we're shaking up the construction industry with our innovative all-in-one banking and payment automation platform. We're looking for an enthusiastic Marketing & Operations Coordinator to join our vibrant team in San Francisco. This is a hands-on role where you'll support exciting marketing campaigns, engage with customers, and manage various administrative tasks that keep our operations running smoothly. As our Marketing & Operations Coordinator, you’ll be crafting bold social media content, updating vital customer-facing resources, and ensuring the leadership team stays organized amidst the hustle and bustle of a fast-paced startup environment. You will also have the chance to coordinate rockstar events and conferences that put Truss on the map. If you're a self-starter with a knack for digital marketing and an eye for design, we want you! Bring your passion for fintech and a can-do attitude, and let us help you build a rewarding career while making a real impact. This full-time position requires you to be in the office five days a week, but don't worry—we’re all about collaboration and innovation. With opportunities for equity and personal growth, you'll be surrounded by a team that thrives on ambition and creativity. Join us and let's revolutionize the way the construction industry operates together!

Frequently Asked Questions (FAQs) for Marketing & Operations Coordinator Role at Truss

What are the key responsibilities of a Marketing & Operations Coordinator at Truss?

As a Marketing & Operations Coordinator at Truss, you'll engage in a variety of tasks including supporting marketing campaigns, creating engaging social media content, providing exceptional customer support, and managing administrative duties. You'll also coordinate events and create compelling written content for our digital platforms.