Billing Coordinator

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a billing coordinator to join our Cisco Partner Practice area.

The TTEC Digital Cisco Partner Practice builds customizable, comprehensive contact center solutions with the help of our over 450 experts across 11 Cisco Specializations, manage on-premise services, optimize contact centers, perform cloud migrations, and improve existing technology investments to fuel the exceptional customer experience (CX) for our clients’ customers.

Role Overview

As a Billing Coordinator, working remotely in Costa Rica, you will partner with TTEC Digital Account team members to create and sustain healthy client commercial experiences. This includes but is not limited to tracking the adoption of the CX products sold into account, and ensuring the proper invoice is created for, distributed to, and paid by the client.

• Review and approve billable hours    
• Calculate and apply invoice credits    
• Review and approve invoices
• Follow up on invoice payments 

• Calculate and sustain revenue forecast for assigned accounts
• Administer Microsoft Dynamics Opportunities 

• Review, track, and report on platform statistics that have commercial implications. This includes but is not limited to HW/SW license consumption and resource consumption, billable hours, and pass through 3rd party services, etc.

• 3+ years of experience working in customer billing support
• Proven experience in administrative roles, ideally within a commercial setting
• Top-notch organizational skills and attention to detail
• Excellent English verbal and written communication skills
• Solid command of Microsoft Office Suite, including Excel
• Experience using enterprise class CRM or ERP systems (i.e. Salesforce, Oracle E-Business Suite, Microsoft Dynamics)