You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.
We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.
Responsibilities:
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Support other strategic initiatives as needed.
Essential:
Bachelor’s degree or applicant with experience working in a customer support role
Fluent spoken/written English and Korean
Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
Excellent computer skills
Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
A good understanding of Microsoft Office products
Excellent planning and organisational skills
Ability to work with sensitive and confidential material and possess excellent judgement
Desirable:
Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
Broad understanding of web technologies and Software as a Service (SaaS)
What percentages will be for collaboration, client facing and independent work? 100% client facing
Elements
Accountability
Resourcefulness
Adaptability
Curiosity
Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
Global Benefits
* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Turnitin solutions promote academic integrity, streamline grading and feedback, deter plagiarism, and improve student outcomes. The company is headquartered in Oakland, California.
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