Academic Account Manager, SynBio NY/NJ

The Academic Account Manager at Twist Bioscience is responsible for driving growth and delivering revenue from gene synthesis products in the NY/NJ territory. This includes establishing and maintaining key relationships with customers, accurately forecasting revenues, and identifying unmet customer needs to aid in product development.

To qualify for the Academic Account Manager position at Twist Bioscience, applicants should have a Bachelor's degree in Biology or a related field, along with at least 3 years of experience selling life science reagents and solutions. Familiarity with synthetic biology products and markets is preferred, and proficiency in Salesforce.com is a necessity.

An Academic Account Manager at Twist Bioscience is responsible for achieving financial targets, delivering accurate forecasts, managing customer relationships, and developing contingency plans. They also gather customer feedback and collaborate closely with operations to minimize revenue generation time.

The Academic Account Manager at Twist Bioscience plays a crucial role in product innovation by providing valuable customer feedback and identifying unmet needs in the market. This input helps shape the development of new and innovative products that meet the expectations of our customers.

Twist Bioscience fosters a collaborative and innovative environment, where team members are encouraged to share ideas and participate in strategic discussions. The culture thrives on self-motivation and a drive for success, making it an exciting place for individuals who want to make a meaningful impact in the field of synthetic biology.

It's crucial to have a well-structured approach. I set clear, achievable goals based on data analysis and market research. I also forge strong relationships with key stakeholders and regularly review my progress against targets, adjusting strategies as needed to ensure optimal results.

Absolutely! I have extensive knowledge in synthetic biology applications, including working with synthetic genes and pathways. I’ve successfully sold products related to these technologies, allowing me to understand the nuances of customer needs within this rapidly-evolving field.

I view customer feedback as a vital tool for improvement. I actively solicit feedback during conversations and follow up after implementation to gauge effectiveness. I then ensure that this feedback is communicated to relevant teams for product enhancement and innovation.

One notable campaign focused on targeting pharmaceutical companies. I conducted thorough market research, developed tailored messaging, and leveraged my existing relationships, which resulted in a 30% increase in sales in that quarter. It's all about understanding the customer and addressing their specific needs.

I have used Salesforce.com extensively to manage customer interactions, track sales progress, and facilitate ongoing communication. I appreciate its capabilities for data analytics and reporting, which helps me in forecasting and strategizing effectively.

I stay informed through regular market analysis, attending trade shows, and networking with peers. Additionally, I subscribe to industry publications and utilize online resources to keep myself updated on the latest developments and trends.

I am passionate about the life sciences and believe in Twist Bioscience's mission of innovating through DNA synthesis. The opportunity to collaborate with a team that prioritizes creativity and excellence aligns perfectly with my professional aspirations and values.

Building relationships starts with understanding their goals and challenges. I make it a point to actively listen, document their needs, and follow up consistently to cultivate trust and ensure ongoing communication, making them feel valued and heard.

Preparation for trade shows involves several steps: researching attendees, developing targeted messaging, ensuring marketing materials are ready, and preparing for presentations. I also set specific goals prior to the event to assess success post-show.

I prioritize tasks using a time-management framework, like the Eisenhower Matrix, to distinguish between urgent and important activities. I also block out time for prospecting and follow-ups, while ensuring I remain flexible to adapt to any last-minute demands.