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Senior Clinical Billing Specialist - job 3 of 3

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

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Closing Date:

04/24/2025


Type of Position:

Staff - Clerical


Job Type:

Regular


Work Shift:

Sponsorship Available:

No


Institution Name:

University of Arkansas for Medical Sciences


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.


Department:

FIN | CORE CCBO Self Pay


Department's Website:


Summary of Job Duties:

The Senior Clinical Billing Specialist is an area expert, works under general direction, and is responsible for research, analysis and resolution of physician and hospital accounts. This position works directly with patients, providers, insurers, departments, and other staff in researching complex accounts, analyzing various information, and reviewing procedures and regulations to resolve issues. The Senior Clinical Billing Specialist will review reports and monitor the status of accounts, recommend changes in operating procedures and policies, and organize best methods to complete billing activities. The position is knowledgeable of HIPAA regulations including patient confidentiality and always remains compliant.


Qualifications:

Minimum Qualification:

  • High School diploma/GED plus five (5) years of experience in a healthcare revenue cycle related or bookkeeping function
  • OR Associate’s degree in a related field plus three (3) years of experience in a healthcare revenue cycle related function
  • OR a Bachelor’s in a related field plus one (1) year of experience in a healthcare revenue cycle related function or equivalent combination of education and experience.
  • Must be familiar with Windows environment with the ability to accurately read, analyze, and interpret contract documents for all payers to determine reimbursement; Analyze credit balance to advise refund department.
  • Knowledge of EPIC billing system.


Additional Information:

  • The position follows all UAMS policies and must demonstrate excellent verbal and written communication skills. Must be detail oriented and possess basic mathematical skills.
  •  Investigate account balances and cause for non-payment, initiating claim adjustments, and re- submitting a clean claim to the payer or billing to patient.
  • Complete appeals within the time frame established by management to avoid write off for untimely appeal processing.
  • Identify root cause of denial and create optimal solutions to prevent future denials. Write appeal letters for accounts denied, obtain necessary documentation, and attach same with letter of appeal.
  • Complete all cash reconciliation, including electronic remittances: insurance and agencies, reconciliation.
  • Assist patients with billing, service and insurance questions on the phone, via mail, or in person
  • Update systems with insurance or patient demographic corrections; verify new insurance information with payer; submit/resubmit claims as indicated.
  • Accept patient payments over the phone and post payments to the Patient Accounting system according to department guidelines; generate receipts as appropriate.
  • Assist all collection agencies with requests when appropriate to ensure no interruption to the self-pay collection.
  • Discuss accounts with patient by phone, in person, in MyChart, email (or other electronic communication) or fax to respond to concerns and answer questions verifying all insurance has been billed properly and financial assistance posted.
  •  Set payment plans, post payments manual and virtual in cash drawer, complete end of day processing following cash handling procedures.
  •  Accurately read, analyze and interpret contract documents for all payers to determine reimbursement.
  •  Maintain awareness of new and emerging trends in clinical, coding, or contract errors and report issues to management.
  •  Stay current with latest developments, advancements and trends in the Revenue Cycle field
  •  Prepare clear, complete and concise records, reports, summaries, analysis, evaluations and recommendations.
  • Develop statistical data for management to assess and determine issues that impact revenue recognition.
  •  Assist departments within the hospital with questions about insurance policies, collection processes or other billing issues.
  • Document all encounters and actions taken in all appropriate UAMS systems including EPIC, Base-Recover and/or DOMS to ensure all actions are understood by others.
  • Participate in compliance and regulatory programs.
  • Work effectively in a team environment, coordinating workflow with other team members and ensuring a productive and efficient environment.
  • Comply with safety principles, laws, regulations and standards associated with but not limited to CMS, Join Commission EMTALA and OSHA.
  • Demonstrate a high level of integrity and innovative thinking; actively contribute to the success of the organization.
  • Demonstrate positive working relationships with co-workers, management team, and ancillary departments.
  •  Assume responsibility for completing or assisting on special projects as assigned by the manager.
  • Comply with UAMS and CCBO policy and procedure.
  • Comply with UAMS Confidentiality and HIPAA policies.


Salary Information:

Commensurate with education and experience


Required Documents to Apply:

List of three Professional References (name, email, business title), Resume


Optional Documents:

Proof of Veteran Status


Special Instructions to Applicants:


Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.


Pre-employment Screening Requirements:

Criminal Background Check


This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking


Frequent Physical Activity:

Feeling, Grasping, Standing, Walking


Occasional Physical Activity:

Balancing, Crouching, Pulling, Pushing, Reaching, Stooping


Benefits Eligible:

Yes

Average salary estimate

$62500 / YEARLY (est.)
min
max
$50000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Clinical Billing Specialist, UASYS

The University of Arkansas for Medical Sciences (UAMS) is on the lookout for a dedicated Senior Clinical Billing Specialist to join our dynamic team in Little Rock. In this role, you'll be the go-to expert for researching, analyzing, and resolving complex physician and hospital accounts. Your ability to work directly with patients, providers, and insurers will be key to navigating the ins and outs of healthcare billing. You’ll be responsible for sleuthing out the reasons behind billing discrepancies and ensuring a smooth resolution process. You’ll also monitor account statuses and recommend best practices and changes to billing procedures. Your expertise will contribute significantly to improving patient care and experiences in our healthcare facility. With a commitment to maintaining HIPAA compliance and patient confidentiality at the forefront of your work, you’ll be making a considerable impact on our operations while enjoying a collaborative work culture. At UAMS, we value team spirit and innovation, offering amazing benefits like health insurance, vacation leave, and educational discounts. If you have a passion for the healthcare revenue cycle and a knack for problem-solving, this could be the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Senior Clinical Billing Specialist Role at UASYS
What are the main responsibilities of a Senior Clinical Billing Specialist at UAMS?

As a Senior Clinical Billing Specialist at the University of Arkansas for Medical Sciences, your primary responsibilities include researching and analyzing physician and hospital accounts, resolving complex billing issues, and ensuring compliance with HIPAA regulations. You'll engage with patients and providers to clarify issues, monitor account statuses, and suggest improvements to billing procedures.

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What qualifications are needed for the Senior Clinical Billing Specialist position at UAMS?

To qualify for the Senior Clinical Billing Specialist position at UAMS, candidates should possess a high school diploma or GED with five years of experience in healthcare revenue cycle or bookkeeping, or an associate’s degree with three years of similar experience, or a bachelor’s degree with at least one-year experience in a related field. Familiarity with the EPIC billing system is also essential.

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How does the Senior Clinical Billing Specialist at UAMS ensure compliance with healthcare regulations?

The Senior Clinical Billing Specialist at UAMS ensures compliance by adhering to HIPAA regulations, maintaining patient confidentiality, and actively participating in compliance and regulatory programs. This involves staying current with trends in coding and billing practices to avoid errors and denials.

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What benefits are available for the Senior Clinical Billing Specialist at UAMS?

The Senior Clinical Billing Specialist at UAMS enjoys a robust benefits package including medical, dental, and vision plans, holiday and vacation leave, an educational discount for staff and dependents, and a retirement plan with a 10% matched contribution. These benefits foster both personal and professional growth.

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What skills can set a Senior Clinical Billing Specialist at UAMS apart from others?

To excel as a Senior Clinical Billing Specialist at UAMS, strong analytical skills, detail orientation, and excellent communication abilities are vital. Additionally, proficiency in navigating healthcare software like EPIC and a commitment to continuous improvement within the revenue cycle can truly set candidates apart.

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Common Interview Questions for Senior Clinical Billing Specialist
Can you explain your experience with the EPIC billing system?

When answering this question, highlight specific tasks you've performed using the EPIC system, such as processing claims, analyzing account statuses, and resolving billing issues. Mention any training or certifications you've received and emphasize your ability to learn quickly and adapt to new software.

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How do you handle discrepancies in billing?

Discuss your systematic approach to identifying and resolving billing discrepancies, including gathering necessary information, communicating with patients and providers, and taking timely actions to correct issues. Highlight any successful resolutions you've achieved in the past.

Join Rise to see the full answer
What do you know about HIPAA compliance and patient confidentiality?

It's essential to demonstrate your understanding of HIPAA laws and the importance of maintaining patient confidentiality. Discuss how you ensure compliance in your billing processes, your familiarity with regulations, and any relevant training you've undergone.

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Describe a time when you had to deal with an unhappy patient.

Share a specific example of how you handled a difficult situation with a patient, focusing on your communication skills, empathy, and problem-solving abilities. Emphasize your commitment to providing excellent service and ensuring patient satisfaction.

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What strategies do you use to stay current with changes in healthcare billing regulations?

Outline your methods for keeping up-to-date with billing regulations, such as attending workshops, webinars, or online courses, and reading relevant industry publications. Highlight your proactive approach to professional development and continuous learning.

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How do you prioritize tasks in a fast-paced environment?

Explain your approach to time management, including tools or techniques you use to prioritize tasks, manage deadlines, and ensure efficiency without compromising quality. Share examples of how you've successfully managed multiple responsibilities in previous roles.

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What do you consider to be the most challenging aspect of working in billing?

Reflect on challenges you’ve faced in billing, such as claims denials, obtaining documentation, or navigating complex regulations. Discuss how you approached these challenges and overcame them, showcasing your resilience and problem-solving skills.

Join Rise to see the full answer
How do you ensure accuracy in your billing processes?

Discuss your attention to detail and methods for verifying information before submission, including cross-checking data with documentation and using validation tools. Mention any systems you’ve used to track accuracy and prevent errors.

Join Rise to see the full answer
Can you describe your experience working in a team environment?

Share your experience collaborating with colleagues in previous roles, emphasizing communication, teamwork, and shared goals. Discuss how you contribute to a positive team dynamic and how you handle conflicts or challenges within a team.

Join Rise to see the full answer
Why do you want to work as a Senior Clinical Billing Specialist at UAMS?

Articulate your motivation for applying to UAMS, focusing on their values, mission, and the impact you wish to make in the healthcare field. Mention your alignment with their commitment to improving patient care and how your skills make you a strong fit for the role.

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MATCH
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FUNDING
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 21, 2025

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