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Certified Ophthalmic Assistant (COA) - job 2 of 2

Overview

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers.

At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. 

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Responsibilities

The COA provides assistance to Ophthalmologists/Optometrists by performing clerical and clinical duties required to most effectively handle the day-to-day functioning of their practices. This job performs Ophthalmic Assistant (OA) duties, as well as end-point refractions and higher-level ophthalmic testing.

 

Principal Accountabilities:

 

  • Greets and rooms patient. Completes patient work-up, including collection of history and chart information such as chief complaint, medications, and allergies. Performs testing of vision and neutralizing of spectacles.
  • Ensures the fee sheet is properly completed and ready for data entry. Enters information into Cerner in accordance with VM standard process. Takes intraocular pressure by applanation or Tonopen, and performs refractometry. May perform additional tests including, but not limited to: A- or B-scan calculations, Visual Fields, Pachymetry, Corneal Topography, Heidelberg Retina Tomography (HRT) and Optical Coherence Tomography (OCT).
  • May assist physician with in-office procedures, as appropriate and in accordance with incumbent’s training. Administers ocular medications as prescribed by the physician. Educates patients as necessary or requested.
  • Provides patient counseling regarding proper use of medication. As needed, distributes approved pre- and post-op guidelines.
  • Performs telephone triage to assess urgent versus emergent needs and creates schedules to meet the needs of the patient. Works with e-call physician’s teams to work in patients. Does general scheduling of patients and handling of phone messages.
  • Restocks and cleans exam rooms after patient care. Conducts area sweeps during and at end of day to ensure that team area is always at a level 4 per 5S guidelines. Closes rooms at end of patient schedule.

 

"We deliver inspired people to do meaningful work."

Qualifications

JCAHPO Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) required. 1 year working in an optometry or ophthalmology practice required.Working knowledge of anatomy, pharmacology, medical terminology, sterilization techniques, and basic eye care. Understanding of ophthalmic testing and the use of ophthalmic instruments and equipment.  Basic skills in operating a computer and office equipment. Strong interpersonal and customer relations skills; strong communication skills and organizational skills required.  Ability to make chart documentation with entry into electronic medical record.

 

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.   

We are an equal opportunity/affirmative action employer.

Average salary estimate

$55000 / YEARLY (est.)
min
max
$50000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Certified Ophthalmic Assistant (COA), UNAVAILABLE

Join our incredible team at Virginia Mason Franciscan Health in Seattle as a Certified Ophthalmic Assistant (COA) and play a vital role in providing outstanding patient care! As a COA, you will work closely with our skilled ophthalmologists and optometrists, assisting with both clerical and clinical duties that support the smooth operation of their practices. From greeting and rooming patients to performing essential tests like eye measurements and intraocular pressure checks, your contributions will directly impact patient outcomes. Your expertise in ophthalmic testing, combined with a friendly demeanor, will ensure that patients understand their treatment plans and feel comfortable during their visits. At Virginia Mason, we’re committed to providing not just exceptional care, but also a supportive work environment that includes comprehensive benefits such as health, dental, and vision insurance, retirement plans, and generous paid time off. Plus, living in Seattle offers you access to stunning natural landscapes, vibrant culture, and a thriving community. If you are JCAHPO certified with a year of experience in an optometry or ophthalmology setting, and possess a strong foundation in medical terminology and customer service skills, we would love to meet you! Join us at Virginia Mason Franciscan Health and become part of a team dedicated to improving lives, one patient at a time.

Frequently Asked Questions (FAQs) for Certified Ophthalmic Assistant (COA) Role at UNAVAILABLE
What are the primary responsibilities of a Certified Ophthalmic Assistant at Virginia Mason Franciscan Health?

As a Certified Ophthalmic Assistant at Virginia Mason Franciscan Health, your primary responsibilities include greeting and rooming patients, performing comprehensive patient work-ups, conducting vision tests, administering ocular medications, and assisting physicians with in-office procedures. You will also engage in patient education regarding medication use and ensure all chart documentation is accurately entered into the electronic medical records.

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What qualifications are needed to apply for the Certified Ophthalmic Assistant position at Virginia Mason Franciscan Health?

To apply for the Certified Ophthalmic Assistant position at Virginia Mason Franciscan Health, you need to be JCAHPO certified as a Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT), have at least one year of experience working in an optometry or ophthalmology practice, and possess a working knowledge of basic eye care, medical terminology, and sterilization techniques.

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How does the Virginia Mason Franciscan Health support the professional growth of Certified Ophthalmic Assistants?

Virginia Mason Franciscan Health is dedicated to the professional growth of Certified Ophthalmic Assistants by offering ongoing training and development opportunities, competitive compensation packages, and a supportive team environment. The organization encourages continuing education to ensure that staff stay current with the latest practices in ophthalmology and patient care.

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What types of skills are essential for success as a Certified Ophthalmic Assistant at Virginia Mason Franciscan Health?

Essential skills for success as a Certified Ophthalmic Assistant at Virginia Mason Franciscan Health include strong communication abilities, excellent interpersonal skills to foster patient relationships, organizational proficiency to manage multiple tasks simultaneously, and a solid understanding of ophthalmic testing and equipment operation. Being detail-oriented is crucial for accurately documenting patient care.

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What benefits can a Certified Ophthalmic Assistant expect while working at Virginia Mason Franciscan Health?

A Certified Ophthalmic Assistant at Virginia Mason Franciscan Health can expect a comprehensive benefits package that includes health, dental, and vision insurance, paid vacation, retirement plans, adoption assistance, and eligibility for annual bonuses. Additionally, employees enjoy a positive work culture and the opportunity to make a meaningful impact on patient lives.

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Common Interview Questions for Certified Ophthalmic Assistant (COA)
What motivated you to pursue a career as a Certified Ophthalmic Assistant?

When answering this question, emphasize your passion for helping others and your interest in healthcare. You can mention your desire to make a positive impact on patients' lives and how your skills align with the responsibilities of a COA.

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How do you ensure accuracy when performing ophthalmic tests?

You should detail the steps you take to ensure precision, such as double-checking measurements, following protocols, and maintaining clear communication with the physician. Sharing examples of past experiences can strengthen your answer.

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Can you describe your experience with electronic medical records systems?

Discuss your familiarity with electronic medical records (EMR) systems, detailing any specific software you have used. Highlight your attention to detail and understanding of documentation standards.

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How do you handle stressful situations or demanding patients?

Explain your approach to managing stress and difficult interactions, focusing on active listening, empathy, and finding quick solutions to ensure patient satisfaction.

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What steps do you take to maintain a sterile environment?

Describe the techniques you use to maintain cleanliness, such as following established protocols for sterilization and regularly checking equipment and areas for safety compliance.

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What experience do you have educating patients about treatment plans?

Share specific instances where you’ve explained treatment options to patients, ensuring they understand their procedures and any relevant follow-up care, demonstrating your communication skills and patient advocacy.

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How would you assist a physician during a complex procedure?

Discuss your knowledge and experience with assisting in procedures, emphasizing the need for clear communication, preparation of required tools, and staying focused on the patient's needs during the process.

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Why do you think interpersonal skills are vital for a Certified Ophthalmic Assistant?

Discuss the importance of building rapport with patients, helping them feel comfortable, and creating a trustful environment, which leads to better patient outcomes and satisfaction.

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How do you prioritize your tasks in a busy clinic environment?

Outline your approach to prioritization, such as assessing urgency, adapting to the flow of the clinic, and using organizational tools to keep track of patient needs and schedules.

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What role do you see technology playing in the future of ophthalmic care?

Share your insights on evolving technologies in ophthalmology, discussing how advancements can enhance diagnostics, patient care, and efficiency in practice, demonstrating your forward-thinking attitude.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

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