Functional Consultant-Dynamics 365 Supply Chain

As a Functional Consultant - Dynamics 365 Supply Chain at Unify Dots, your primary responsibilities will include leading the implementation of the Supply Chain workstream for Microsoft Dynamics 365 ERP. This encompasses everything from analyzing and designing the system to conducting client workshops to define their business requirements. Additionally, you'll configure D365 functionalities such as Order Management and Inventory, write design documents, and support clients with training and post-go-live assistance.

To apply for the Functional Consultant - Dynamics 365 Supply Chain role at Unify Dots, candidates must hold a Bachelor's degree and have a minimum of 5 years of experience in implementing Dynamics 365 Finance and Operations, specifically Dynamics AX2012R3. Familiarity with Manufacturing, Inventory, and Master Planning is crucial to succeed in this role, along with decent conversational skills in English.

Preparing for the implementation tasks as a Functional Consultant - Dynamics 365 Supply Chain at Unify Dots involves gaining a solid understanding of the D365 functionalities, particularly in areas like Order Management and Procurement. Familiarizing yourself with creating Business Scenario Documents and understanding data mapping will also be beneficial. Engaging in hands-on practice or training on D365 can enhance your skills and confidence in handling these responsibilities effectively.

In the Functional Consultant role at Unify Dots, training is a significant part of the job. You will lead training sessions for clients and assist in onboarding other team members on D365 and associated systems. Additionally, you'll have the opportunity to conduct one training session at Unify University each year, designed to foster knowledge sharing and keep everyone updated on the latest D365 features and best practices.

Once clients go live with Dynamics 365 at Unify Dots, they can expect dedicated support from you as a Functional Consultant. You'll manage escalations and provide both pre-go live and post-go live support, ensuring a smooth transition and addressing any challenges they might encounter. This ongoing support demonstrates Unify Dots' commitment to client success and satisfaction.

When answering about your experience, focus on specific projects you've worked on, emphasizing your role in the implementation process. Highlight your skills in areas like client workshops, configuration of supply chain modules, and any customization you've performed. Use concrete examples to illustrate your impact on the project’s success.

Discuss your approach to gathering business requirements, emphasizing the importance of client workshops and effective communication. Explain how you use tools such as Business Scenario Documents and Functional Requirements Documents to document these needs thoroughly, ensuring that all stakeholder expectations are captured accurately.

In your response, outline the key functions such as Inventory Management, Procurement, and Order Management. Share your practical experiences with these functions, detailing any specific tasks you managed, how you configured them in D365, and how you improved processes for clients through your work.

Describe your systematic approach to data mapping, focusing on how you ensure accuracy and resolve discrepancies. Talk about the tools or methodologies you utilize during the mapping process, and provide examples of challenges you've faced and how you resolved them effectively.

Explain your training methodologies, including how you tailor sessions based on client needs. Highlight your use of interactive elements, real-world scenarios, and hands-on practice to foster engagement and understanding. Share any feedback or success stories that demonstrate the effectiveness of your training.

When asked about post-go-live support, share a specific example where you encountered an issue. Describe how you identified the problem, your communication with the client, and the steps taken to resolve the issue, illustrating your problem-solving skills and commitment to client satisfaction.

Identify your unique skills or experiences that set you apart. This could be your in-depth knowledge of specific industries, your hands-on configuration experience, or your ability to foster strong client relationships. Be sure to relate this back to how it benefits clients during implementations.

Discuss the proactive steps you take to stay informed about D365, such as participating in webinars, joining relevant forums, or getting certified in new features. Mention any professional networks you are engaged in that help you gain insights and share knowledge with peers.

Provide details about a specific project, focusing on the challenges faced by the client, the solutions you implemented using D365, and the measurable outcomes achieved. This will showcase your ability to leverage the software to create tangible improvements.

Identify common challenges, such as resistance to change or integration issues, and discuss your strategies for overcoming these obstacles. This may include building strong relationships with stakeholders or utilizing best practices from previous implementations to foster client confidence.