Exit Booth Agent - Las Vegas Airport

As an Exit Booth Agent at Enterprise Mobility, your responsibilities include accurately preparing rental documents, verifying car information and VIN numbers, checking the appearance of the Exit Booth, and ensuring it’s stocked with necessary supplies. You'll also provide superior customer assistance, offering directions and resolving service issues, all while creating a friendly atmosphere.

To apply for the Exit Booth Agent position at Enterprise Mobility, you must be at least 18 years old and possess a High School Diploma or G.E.D. A valid driver's license and a minimum of one year of customer service or sales experience in relevant fields are also required. Additionally, clean driving records and the right to work in the U.S. are necessary.

The Exit Booth Agent role at Enterprise Mobility offers a full-time schedule, which includes shifts that accommodate nights and weekends. Candidates should be flexible and open to various schedules that will be determined by a shift bid system.

As an Exit Booth Agent at Enterprise Mobility, you’ll enjoy various benefits that enhance your work-life balance, including paid time off, employee discounts, a retirement savings plan including a 401k, and health, life, dental, and vision insurance.

The Exit Booth Agent at Enterprise Mobility plays a vital role in customer satisfaction by ensuring a seamless rental experience. By providing friendly and efficient service, greeting customers with warmth, and addressing any concerns they may have, agents help maintain our commitment to quality standards and elevate the travel experience at the Las Vegas Airport.

When answering this question, highlight specific experiences where you successfully resolved customer issues or went above and beyond to assist clients. Provide examples that showcase your communication skills, patience, and ability to thrive in a fast-paced environment.

To effectively answer this question, discuss your strategies for remaining calm under pressure, such as taking deep breaths, actively listening to the customer’s concerns, and reassuring them that you're there to help. Describe how you focus on solutions to ensure customer satisfaction.

In your response, outline a systematic approach such as double-checking all documentation for completeness, verifying customer information carefully, and requesting additional details from customers if needed. Stress the importance of attention to detail in your work.

Share specific reasons that motivate you to join Enterprise Mobility, such as the company's commitment to customer satisfaction or its positive work environment. You can also mention personal values that align with the company’s mission and vision.

Discuss how you would make it a routine to check the booth's cleanliness and organization regularly. Mention the importance of being proactive in keeping supplies stocked and creating a welcoming atmosphere that reflects professionalism.

When discussing this, highlight your ability to listen empathetically to the customer’s concerns and your commitment to finding a satisfactory solution. Provide an example of a time when you've successfully turned around a negative experience.

Talk about any relevant technologies you've used in previous customer service roles, like CRM systems or reservation software that help streamline processes. Emphasize your adaptability to learning new systems quickly.

Discuss the importance of meticulousness when verifying vehicle information like VINs and the protocol you would follow to ensure that all checks are done thoroughly and consistently to guarantee customer safety.

Share your personal strategies for staying motivated, such as setting small goals for yourself throughout the day, focusing on providing the best service possible, and reminding yourself of the positive impact you have on customers’ experiences.

Your response should reflect an understanding of the customer journey in the car rental industry. Discuss the importance of friendliness, transparency, efficiency, and a willingness to assist with individual customer needs throughout the process.