Account Manager (APAC)

As an Account Manager for Unlimit, your primary responsibility will be to build and nurture relationships with merchants to drive mutual growth. You'll engage in understanding their needs, delivering exceptional service, and continually identifying opportunities for performance enhancement. Additionally, you'll collaborate closely with internal teams to improve ways of working and to ensure that your merchants receive timely and quality support.

To thrive as an Account Manager at Unlimit, you should possess strong commercial acumen, data analysis skills, and the ability to simplify complex situations for your merchants. A passion for your work and a proactive mindset are essential. We value creativity, motivation, and a sense of fun, which contribute to a positive workplace culture.

In your role as an Account Manager at Unlimit, you will play a crucial role in driving commercial growth by optimizing accounts and recognizing ongoing conversion opportunities. You’ll act as the face of Unlimit, managing internal and external priorities while ensuring that your merchants receive the highest level of service, thus fostering their growth and satisfaction.

Unlimit is known for its vibrant and multicultural working environment where every team member's unique sense of fun and creativity is encouraged. As an Account Manager, you will be part of a supportive team that values collaboration and innovation as we navigate complex challenges together while maintaining a light-hearted atmosphere.

At Unlimit, we prioritize work-life balance by offering full-time positions with a 5/2 schedule, ensuring you have weekends off. We believe that a healthy work-life balance is essential for productivity and job satisfaction, so you can thrive both professionally and personally.

To build strong relationships with merchants, I would start by actively listening to their needs and challenges. I’d ensure consistent communication and follow-ups, demonstrating that their concerns are a priority. Establishing trust through transparency and being proactive about suggesting improvements would be key.

In a previous role, I analyzed customer data to identify trends and opportunities for upselling. By presenting tailored solutions to clients and highlighting metrics that showed potential growth, I was able to increase account revenue by over 20% within six months.

I would remain calm and professional, focusing on active listening to fully understand the issue. Communicating openly and honestly, I would work collaboratively with the merchant to identify solutions while keeping them informed throughout the process to maintain trust and rapport.

I set clear, achievable goals for myself daily and prioritize my tasks effectively. Maintaining a positive attitude and seeking support from my team helps in staying motivated. I also believe in celebrating small wins, which keeps my energy levels high.

Data plays a crucial role in my decision-making process. I use data to identify trends, measure performance, and analyze the effectiveness of strategies. By interpreting the data accurately, I can provide actionable insights to my merchants and make informed recommendations for their growth.

I would communicate regularly and solicit feedback on their experiences. By actively engaging them in discussions about their goals and challenges, I would make them feel valued. Implementing their suggestions whenever feasible would also go a long way in building trust.

In a previous position, I had overlapping deadlines for different projects. I created a prioritized to-do list, breaking tasks into manageable steps. By blocking off specific times for deep work and avoiding distractions, I successfully met all deadlines while maintaining quality.

The most important skill for an Account Manager is communication. Effectively conveying ideas, actively listening to clients, and providing clear updates fosters strong relationships and ensures everyone is aligned towards achieving goals.

I actively seek out training opportunities, webinars, and reading materials related to account management and industry trends. I also value learning from colleagues through knowledge sharing, which enhances my skill set and keeps me informed about best practices.

I believe incorporating fun can come from both team-building activities and bringing a positive attitude into daily tasks. I would suggest team lunches or themed days, and also infuse humor into interactions to create a cheerful atmosphere that fosters collaboration.