Client Service Associate

As a Client Service Associate at First Horizon, your daily responsibilities will include providing support to the Commercial Relationship Managers by reviewing and funding loans, managing the portfolios by clearing exceptions, and ensuring clients' operational needs are met. You'll be the key liaison, facilitating communication among clients, attorneys, and other professionals, while also assisting with administrative tasks and ensuring all banking services are provided to clients effectively.

To be considered for the Client Service Associate position at First Horizon, you would need a high school diploma or GED and at least 5 years of experience in a related field or an equivalent combination of education and experience. Proficiency in Microsoft Office is also expected, as you will be carrying out numerous administrative tasks and client communications that require tech skills.

A successful Client Service Associate at First Horizon should possess strong communication skills, a keen attention to detail, and the ability to manage multiple tasks effectively. It’s also essential to have problem-solving skills to identify and address clients' operational needs and provide relatable banking solutions. Further, having a collaborative spirit will greatly benefit your interactions with Relationship Managers, underwriters, and other departments.

First Horizon is fully committed to the professional development of its associates, including Client Service Associates. With access to a mentor program, ongoing training, and tuition reimbursement, we ensure that our employees have the resources needed to grow and advance their careers. We believe in unlocking the full potential of our associates, and career progression is a priority for us.

First Horizon stands out as a great workplace for Client Service Associates due to its emphasis on employee well-being and career growth. Recognized by Fortune and Forbes as one of the nation's best employers, First Horizon offers a supportive work culture, competitive benefits, and opportunities to engage with a diverse range of banking services. Employees appreciate the comprehensive benefits package, inclusive corporate values, and a commitment to excellence.

When responding to this question, you should highlight your specific experience in commercial lending, describing the types of loans you've worked with, your role in the funding process, and any direct interactions with clients or stakeholders. Demonstrating your familiarity with lending practices and regulations can really set you apart.

Speak to specific strategies you've implemented in the past, such as prioritizing urgent exceptions, communicating with the Relationship Managers for guidance, and using organization tools to track outstanding issues. Providing examples will showcase your problem-solving skills and attention to detail.

You might explain your approach to fostering positive relationships through clear and timely communication. Highlighting past experiences where you successfully managed interactions or resolved conflicts can illustrate your capability in this area.

This question calls for you to share a specific example demonstrating your ability to assess a situation and provide a relevant banking solution. Use the STAR (Situation, Task, Action, Result) method to format your answer effectively.

Research First Horizon’s mission, vision, and core values before your interview. When answering, aligning your personal values and past experiences with those of the company will show that you're a good cultural fit.

Discuss specific tools or methods you use to prioritize tasks and manage deadlines effectively. Mention how you stay organized and ensure that clients’ needs are met in a timely manner.

In your response, be sure to mention any banking software or systems you've used, especially if you have experience with tools mentioned in the job description like LaserPro. Offering to learn or adapt to new technologies is also a plus.

Explain the importance of communication and collaboration in creating successful partnerships. Share strategies you plan to implement to foster trust and open dialogue with Relationship Managers.

Outline the steps you take from the onset of loan documentation to its finalization. Explain your checks and balances to ensure accuracy and compliance, which are integral parts of the Client Service Associate role.

This is a great opportunity to show humility and willingness to learn. Share how you handled the situation, what steps you took to escalate it, and what you learned from the experience to improve future client interactions.