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Account Manager (French Speaking)

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As a member of Vanta’s Account Management team, you will be responsible for the expansion and retention of a subset of Vanta’s Customers by developing and maintaining strong relationships with our customers. You will serve as the primary point of contact for all post-sale commercial conversations, including mid-cycle upsells and renewals. As a trusted advisor to the customer, you will deeply understand their business needs and align Vanta’s solutions with their objectives to help mature our customers’ compliance and security program. 

The goal of this team is to achieve overall net revenue expansion of the Vanta customer base, as measured by Net Revenue Retention. They will ensure customer’s security and compliance goals are aligned to their company growth needs and with Vanta’s solutions. 

This role can be based in either our Dublin or London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday.

What you’ll do as an Account Manager (EMEA) at Vanta:

  • Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.

  • Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers. 

  • Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts. 

  • Collaborate on account plans that identify new opportunities for expansion with current customers to increase their usage of Vanta’s platform via new frameworks, security tools, etc. 

  • Manage the entire sales cycle of any expansion or renewal opportunity from first meeting to close, negotiating where necessary and pulling in additional internal resources where appropriate (solutions consultants, subject matter experts, etc). 

  • Accurately forecast monthly expansion and churn, and maintain a clean SFDC instance with scrutinous pipeline hygiene. 

  • Keep a relentless focus on the customer needs and provide a consultative approach in architecting a solution.

How to be successful in this role:

  • 3+ years experience selling to or managing customers

  • Fluency in written and spoken English and French

  • Must be able to work in our Dublin or London office 3 days a week (Tuesday, Wednesday and Thursday)

  • Strong ability to prospect and build pipeline without assistance from BDR and/or inbound support

  • Exceptional communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging

  • Be highly motivated with a sense of urgency and willingness to adjust

  • Able to effectively collaborate with a wide range of departments including CS, Marketing, Enablement, and Support

  • Previous experience in security and compliance is not required, but highly desirable

What you can expect as a Vantan located in Ireland:

  • Industry-competitive salary and equity

  • 100% covered medical, dental, and vision benefits with dependents coverage

  • 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)

  • Health & wellness stipend

  • Remote workspace stipend

  • Internet and mobile phone stipend

  • Commuter benefits, including bike to work scheme and tax commuter ticket scheme

  • Pension matching

  • 10 company paid holidays plus 25 days of PTO per year

  • Virtual team building activities, lunch and learns, and other company-wide events

#LI-hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

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What You Should Know About Account Manager (French Speaking), Vanta

At Vanta, we're on a mission to secure the internet and protect consumer data, and we're looking for a passionate French-speaking Account Manager to join our dynamic team in Dublin. As an Account Manager at Vanta, you will play an essential role in our mission by developing strong relationships with our customers, ensuring their security and compliance needs are met while helping them grow. You’ll be the go-to person for clients post-sale, engaging in mid-cycle upsells and renewals and working closely with a talented team that believes in continuous improvement. While past security experience is appreciated, your ability to cultivate relationships, understand business needs, and align our solutions with those needs is what will set you apart. You’ll collaborate with Customer Success Managers to ensure customer health and satisfaction, and work on account plans that identify new opportunities for our clients to leverage Vanta’s platform. The ideal candidate will possess a solid 3+ years of experience in managing customer relationships, demonstrate fluency in both English and French, and embrace the unique opportunity to work in either our Dublin or London office under a hybrid schedule. Along with a competitive salary and benefits like paid parental leave, health stipends, and wonderful company culture events, joining Vanta means becoming part of a team that values diversity and inclusion. If you’re excited about helping businesses thrive while fostering security, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Account Manager (French Speaking) Role at Vanta
What are the primary responsibilities of an Account Manager at Vanta?

As an Account Manager at Vanta, you will focus on expanding and retaining client relationships, serving as the primary point of contact for all customer interactions, including upselling services and managing renewals. You'll work closely with CSMs to maintain customer health and align Vanta’s solutions with client objectives.

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What qualifications do I need to apply for the Account Manager position at Vanta?

To qualify for the Account Manager position at Vanta, candidates should have a minimum of 3 years of experience in customer management, fluent communication skills in English and French, and an ability to collaborate effectively with various departments. Previous security or compliance experience, while beneficial, is not a strict requirement.

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What can I expect in terms of career development as an Account Manager at Vanta?

As an Account Manager at Vanta, you will have clear opportunities for career progression, supported by continuous learning and development initiatives. The role enables you to grow your understanding of security and compliance solutions, enhancing your skills as a trusted advisor and strategic partner for our clients.

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How does Vanta ensure employee work-life balance for Account Managers?

Vanta promotes a healthy work-life balance by implementing a hybrid work schedule, allowing Account Managers to work in-office three days a week while providing flexibility on remote work days. Additionally, employees enjoy generous PTO, paid parental leave, and various wellness stipends.

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What tools and resources will I have access to as an Account Manager at Vanta?

As an Account Manager at Vanta, you will have access to a comprehensive suite of tools, including CRM systems like SFDC for accurate pipeline management, as well as ongoing training and support from various internal teams to help you engage customers effectively and manage sales cycles.

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Common Interview Questions for Account Manager (French Speaking)
Can you describe your experience managing customer relationships?

When answering this question, focus on key examples of how you've built and maintained relationships with clients. Discuss specific strategies you've used to understand their needs and meet their expectations, showcasing your excellent communication and problem-solving skills.

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How do you handle upselling and renewals with existing clients?

Highlight your approach to upselling, which should consist of understanding client requirements deeply and proposing solutions that align with their goals. Share specific instances where you've successfully managed renewals, demonstrating your ability to maintain lasting partnerships and drive revenue.

Join Rise to see the full answer
What is your understanding of Vanta’s mission?

To effectively answer this, discuss Vanta’s mission to secure the internet and protect consumer data. Emphasize your belief in the importance of continuous security measures and your commitment to helping clients achieve compliance and enhance their security posture.

Join Rise to see the full answer
Describe a challenging customer situation you've encountered and how you resolved it.

Talk about a specific scenario where you faced a challenging client request or issue. Focus on your problem-solving approach, how you maintained open communication, and the steps you took to ensure the client's needs were met successfully.

Join Rise to see the full answer
How do you balance customer needs with company goals?

Discuss your techniques for understanding both customer requirements and Company objectives. Emphasize the importance of collaborative discussions with internal teams to ensure that you can offer solutions that not only satisfy clients but also align with Vanta's broader goals.

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What strategies do you implement to engage inactive accounts?

Explain the methods you would use to reignite interest in inactive accounts, such as personalized outreach, understanding their past interaction with Vanta, and offering tailored solutions that address their evolving business needs.

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How do you keep updated with industry trends in security and compliance?

Mention your commitment to continuous learning by following industry publications, attending webinars, participating in relevant training, and networking with other professionals. Share examples of how this knowledge has previously benefited your clients.

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Can you explain your pipeline management process?

Detail your systematic approach to managing your sales pipeline, highlighting the importance of regular updates on CRM systems, maintaining strong communication with clients, and utilizing data to forecast results effectively.

Join Rise to see the full answer
What do you consider before presenting a solution to a client?

Discuss how you assess a client’s unique business challenges before proposing a solution. Emphasize the importance of conducting thorough research, understanding their needs, and preparing a tailored presentation that showcases relevant benefits.

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Why do you want to work at Vanta as an Account Manager?

Share your enthusiasm for Vanta’s mission and values. Explain how your career goals align with the company’s focus on security and compliance, and how you believe your skills and experience can contribute to achieving its objectives.

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Vanta is the leading trust management platform that helps simplify & centralize security for organizations of all sizes.

187 jobs
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BADGES
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CULTURE VALUES
Inclusive & Diverse
Growth & Learning
Customer-Centric
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Maternity Leave
Flex-Friendly
401K Matching
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 8, 2024

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