#904 - M365 Technical Advisor (Business Assist)

As an M365 Technical Advisor at this multinational technology company, your main responsibilities will include providing technical support and guidance to customers within the paid Microsoft Business Assist support program. You'll troubleshoot and resolve issues across various Microsoft 365 products, educate clients on best practices, and assist them in optimizing their use of Microsoft 365 workloads. Additionally, you'll help clients navigate the transition from trial to permanent subscriptions while offering recommendations based on their unique business needs.

To qualify for the M365 Technical Advisor role, candidates should have at least two years of experience in Microsoft 365 administration, consultancy, deployment, migration, or technical support. A solid understanding of Microsoft 365 workloads is crucial, with a specialization in at least one of the following areas: Microsoft Exchange Online, SharePoint Online, Teams, Office, OneDrive for Business, or Identity Management Solutions. In addition, meeting specific technical device requirements and successfully passing a background check are mandatory for this role.

The M365 Technical Advisor plays a critical role in enhancing customer productivity by offering expert guidance on how to best utilize Microsoft 365 features. By providing tailored solutions and step-by-step instructions, you will empower customers to adopt new features effectively, resolve technical issues promptly, and ultimately streamline their operational workflows, driving overall productivity and collaboration.

In the M365 Technical Advisor role, you'll leverage various troubleshooting tools and resources related to Microsoft 365. This includes tools for diagnosing connectivity problems, application errors, and security concerns. You’ll also access the knowledge base to document issues and solutions, collaborate with team members, and stay updated on the latest Microsoft 365 updates, which allows you to provide informed recommendations to customers.

Yes, this M365 Technical Advisor role offers the flexibility of remote work. You'll join a multinational technology company that values community and diversity while providing opportunities for team collaboration across different time zones. This remote setup allows you to manage your tasks efficiently while catering to the needs of customers from various locations.

When discussing your experience with Microsoft 365 administration, focus on specific instances where you managed user accounts, configured services, and handled technical issues. Highlight your familiarity with different applications within Microsoft 365, such as Exchange Online and SharePoint Online, and how this knowledge has allowed you to support users effectively.

In responding to a connectivity issue in Microsoft Teams, outline your troubleshooting process, such as verifying internet speed, checking network settings, and confirming device compatibility. Stress the importance of gathering user feedback during these steps to identify the root cause and resolve the issue efficiently.

To demonstrate how you keep up with the latest Microsoft 365 updates, discuss your habits regarding professional development, such as following Microsoft blogs, participating in webinars, and joining tech communities. Mention how these practices enable you to provide informed recommendations to your clients.

When educating a customer on Microsoft 365 usage, mention your approach of customizing the training based on their specific needs, such as arranging tutorials, sharing best practices, and providing interactive sessions to engage them effectively. Show your readiness to answer questions and support them in exploring various features.

In answering this question, elaborate on your commitment to active listening and personalized solutions. Talk about your approach to regularly follow up with clients after resolving issues to ensure their expectations are met, as well as how you gather feedback to continually improve your support services.

Share a specific challenging technical issue you've encountered, detailing the steps you took from assessment to resolution. Emphasize your problem-solving skills and how you involved customers in the process to enhance satisfaction and understanding, showcasing your ability to manage technical challenges calmly.

Discuss your method for managing multiple requests by emphasizing the assessment of urgency and business impact, ensuring that critical tasks align with customer priorities. You may want to mention tools or systems you use to track and address these issues efficiently.

When responding to why you wish to be an M365 Technical Advisor, convey your passion for technology and helping businesses succeed. Highlight your enthusiasm for Microsoft 365 as a platform and your desire to be at the forefront of assisting clients in their digital transformation journeys.

Discuss your background in conducting training or workshops, and cite your methods for engaging customers with different levels of technical expertise. Share your philosophy on making technical content accessible and understandable, thus empowering users to embrace technology fully.

Articulate your comprehensive approach to guiding a customer through the transition to a permanent Microsoft 365 subscription. Include discussing their specific needs, advising on suitable plans, and providing clear instructions on features and available resources to ensure a smooth transition and ongoing support.