Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
#940 - M365 Proactive Copilot Ambassador (English) image - Rise Careers
Job details

#940 - M365 Proactive Copilot Ambassador (English)

Company Description

One of Upwork's largest clients, an American multinational technology company, is in search of an English Speaking M365 Proactive Copilot Ambassador with strong communication skills and knowledge on M365 Copilot and technologies.

The Proactive Copilot Ambassador will utilize their expertise in Microsoft 365 products and services to provide technical support and advise customers by helping them gain the most from their M365 subscriptions. 

The Ambassador will have excellent native or bilingual English speaking, listening and chat skills in order to communicate with customers and should be available immediately.

Deliverables will involve proactively reaching out to customers purchasing a Copilot subscription. This outreach aims to understand the reasons behind the purchase, guide them through Copilot features in M365 products according to their business needs, gather insights on their experience using Copilot, and address any potential concerns or issues they might be facing with Copilot’s features.

The Ambassador will proactively work closely with customers to understand their usage needs, identify opportunities to increase workload, and provide tailored solutions to enhance their overall experience with Copilot.

The initial customer contact is made via email, with the goal of converting this initial interaction into a phone call. All technical and business-related dialogue is conducted during this call, where the Ambassadors engage in a personalized dialogue with customers to identify their business and technical needs and advise them on the best architecture and product-workloads to suit their requirements.

Job Description

Responsibilities:

  • Contacting customers to understand reasons behind purchasing Copilot.

  • Identifying questions the customer might have related to Copilot usage.

  • Educate customers on the use of Copilot in different M365 products and services and provide guidance on best practices for improving productivity and collaboration.

  • Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.

  • Keep up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot, and communicate these changes to customers as appropriate.

  • Document technical issues and solutions in a knowledge base for future reference.

  • Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.

Qualifications

Qualifications:

  • Strong command of the English language

  • Superior communication skills including active listening

  • Knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.) especially Copilot.

  • Experience with O365 web applications and feature sets

  • Excellent problem-solving skills

  • Strong interpersonal skills

  • Persuasion skills are a plus

  • ​​A positive attitude and the ability to build relationships with clients

  • Ability to speak a second language may be advantageous

  

Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):

  • Dedicated Laptop or PC: For this project, with no additional work or personal software installed. The machine must not be joined to another company’s domain or managed by any remote management.

OR

  • A laptop/PC with DUAL boot: 

  • Boot 1: Personal and work partition.

  • Boot 2: Environment dedicated to the project.

 

  • Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).

  • Memory: Minimum of 16GB RAM

  • Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.

  • Module: Trusted Platform Module (TPM) 2.0 version is required.

  • Storage: Minimum of 160GB SSD with 64 GB free space for the partition.

  • Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.

  • Internet Speed: Minimum of 50 Mbps upload/download speed.

  • Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.

  • Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.

  • Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.

  • Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.  

Additional Information

If you are selected to move forward you will need to complete the following steps with our onboarding team:

  • Background check and authorization
  • Identity check and location check
  • Live hardware check confirming the technical specifications required for the role
  • Payroll vendor documentation

All your information will be kept confidential according to EEO guidelines.

  • The hired candidates will be paid on a fixed pay, for tickets assigned/solved. Please submit a proposal with your desired budget, what your experience is with Microsoft 365 and its applications, along with any other information you’d like us to review in your proposal.

Why Choose Us?

  • We value diligence and teamwork
  • Collaborate with subject matter experts and the team to ensure timely and effective case resolution
  • Be a part of innovation and customer satisfaction to various large organizations
Upwork Glassdoor Company Review
3.8 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Upwork DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Upwork
Upwork CEO photo
Hayden Brown
Approve of CEO

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 11 days ago

Join Upwork as a Product Marketing Manager to lead the charge in shaping innovative, AI-powered customer experiences.

Photo of the Rise User
Posted 11 days ago

Join a leading American tech firm as an M365 Administrator, driving customer satisfaction and operational efficiency through effective IT support.

Photo of the Rise User
Westgate Resorts Hybrid 6302 E McKellips Rd, Mesa, AZ
Posted 8 days ago

As a Front Desk Supervisor at Westgate Painted Mountain Golf Resort, you will lead a team to deliver exceptional service to our guests in a picturesque resort setting.

Wiz, Inc. Remote Remote - United Kingdom
Posted 6 days ago

Lead the Internal Customer Assurance program at Wiz, a frontrunner in cloud security, driving customer satisfaction and security compliance.

Photo of the Rise User

Become a part of HealthAxis as a Part-Time, Temporary UM Concurrent Review Nurse and help transform healthcare administration.

DaVita Hybrid 05700 - Texarkana Regional Dialysis
Posted 5 days ago

Join DaVita as a Patient Care Technician to provide vital support in an outpatient dialysis environment.

Photo of the Rise User
MedVA Remote No location specified
Posted 7 days ago

Join MEDVA as a Patient Engagement Specialist, where you'll be the first point of contact for patients and assist healthcare providers with essential administrative tasks.

Posted 11 days ago

Rise is looking for a Direct Support Professional to provide vital support and enhance the lives of individuals with disabilities in a collaborative and fun environment.

Photo of the Rise User

We are seeking a Customer Experience Representative who is passionate about providing exceptional service at Bradley International Airport.

Photo of the Rise User
ALCIVIA Hybrid Cottage Grove, Wisconsin, United States
Posted 11 days ago

Join ALCIVIA as a Customer Solutions Manager to lead a team focused on improving operational efficiency and customer satisfaction in a supportive and growth-oriented environment.

Photo of the Rise User
Posted 11 days ago

Join Accurate Background as a Coordinator to support their mission in advancing the background screening experience while delivering exceptional service.

Photo of the Rise User

Join a dynamic team as a Beef Shoppe/Seafood Clerk, delivering top-notch service in the meat and seafood department.

Photo of the Rise User

Become a pivotal part of the Abercrombie & Fitch Co. team as a Key Lead at our Garden State store, enhancing customer experiences and supporting brand reps.

Photo of the Rise User

Join Career Connect as a Partner & Volunteer Success Specialist and be instrumental in fostering partner engagement and satisfaction in a hybrid work environment.

Centinela Hospital is hiring skilled Registered Nurses committed to providing quality cardiac care in a supportive environment.

Our vision is independent talent at the heart of every business. Our mission is to create economic opportunities so people have better lives.

255 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 23, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
T
Someone from OH, Springfield just viewed Senior Web Developer at The Panaro Group
Photo of the Rise User
Someone from OH, Springfield just viewed Sr Web Software Engineer at MGM Resorts International
Photo of the Rise User
Someone from OH, Cincinnati just viewed Freelance Senior Employer Branding Specialist at FIND
Photo of the Rise User
Someone from OH, Akron just viewed Remote Account Coordinator at Amazee Global Ventures
Photo of the Rise User
Someone from OH, Dayton just viewed Associate Customer Success Manager at Poll Everywhere