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Optical Sales Associate 55610/55609

Our heritage in eye care spans more than 100 years. In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall & Ochs was soon synonymous with exceptional quality and great value.

In the early 1970’s, Wall & Ochs became U.S. Vision in response to a growing reputation for quality and the customer base that came with it. Today, we have more than 350 locations located in JCPenney, Meijer, Boscov’s and AAFES.

What you’ll do:

The successful Optical Sales Associate delivers excellence to provide a professional and positive experience for all patients, customers, colleagues, and business partners and works with the Optical Sales Manager in the:

  • Commitment to deliver excellence in customer service and satisfaction
  • Driving of sales and controlling expenses
  • Accountability to achieve personal and store goals
  • Execution of effective operational and procedural processes
  • Engaging with patients and customers to fulfill prescriptive eyewear needs

What we need:

  • Optical / Retail skills preferred
  • Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model
  • Polished and professional communication and customer-centric service skills
  • Able to use POS and computer systems
  • Capable of working with and servicing and interacting with diverse people
  • Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
  • Reliability and punctuality in attendance
  • Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
  • Ability to meet the physical needs of the job and multi-task in a busy work environment

US Vision is an Equal Opportunity Employer. We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

US Vision is a Drug-Free work environment. We participate in the E-Verify program.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
What You Should Know About Optical Sales Associate 55610/55609, U.S .Vision

At US Vision, we are proud of our rich heritage in eye care that stretches back over a century. As an Optical Sales Associate, you will be at the forefront of providing outstanding service and a positive experience for our patients and customers. Whether you’re assisting with eyewear selection or answering questions about our products, your role will be instrumental in enhancing customer satisfaction. You'll work closely with the Optical Sales Manager to promote our commitment to excellence in customer service while also focusing on driving sales and managing expenses effectively. We’re looking for someone who can connect with customers—someone who can uncover their needs and recommend tailored solutions in line with our CURE selling model. Communication is key in this role, so you should be polished, professional, and incredibly customer-focused. Additionally, you'll be navigating various POS and computer systems, needing both technical skills and the ability to interact with a diverse clientele. If you are self-motivated and thrive in a busy environment, US Vision is the place for you. We value flexibility in scheduling and are looking for individuals who can work weekends and special events. Join us, and be a part of a team committed to delivering high-quality service while you grow your career in the retail optical space!

Frequently Asked Questions (FAQs) for Optical Sales Associate 55610/55609 Role at U.S .Vision
What are the key responsibilities of the Optical Sales Associate at US Vision?

As an Optical Sales Associate at US Vision, your main responsibilities will include delivering exceptional customer service, engaging with patients to meet their eyewear needs, collaborating with the Optical Sales Manager to drive sales and meet store goals, and efficiently handling operational processes.

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What qualifications are needed for the Optical Sales Associate position at US Vision?

To qualify as an Optical Sales Associate at US Vision, you should have experience in retail or optical sales. Strong communication skills, a customer-centric attitude, and the ability to work well in a fast-paced environment are crucial. Basic POS system proficiency is also preferred.

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How does US Vision support growth for Optical Sales Associates?

US Vision supports growth for Optical Sales Associates by providing comprehensive training programs tailored to enhance your sales and customer service skills. In addition, we encourage regular feedback and learning opportunities to help you progress in your career while contributing to our team's success.

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What working hours can an Optical Sales Associate expect at US Vision?

Optical Sales Associates at US Vision should expect flexible scheduling, including weekends, some holidays, and participation in special sales events. This flexibility helps accommodate both the team's needs and your availability.

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What benefits are offered to Optical Sales Associates at US Vision?

US Vision offers a comprehensive benefits package for Optical Sales Associates, including health care plans (medical, dental, and vision), retirement plans (such as 401k and IRA), life insurance, and generous paid time off for vacation, sick days, and public holidays.

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Common Interview Questions for Optical Sales Associate 55610/55609
What strategies do you use to connect with customers as an Optical Sales Associate?

Connecting with customers involves actively listening to their needs, asking relevant questions, and demonstrating knowledge about eyeglass options. Share examples where you uncovered a customer's needs, leading to a successful sale, highlighting both the importance of empathy and product knowledge.

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How would you handle a customer who is unsatisfied with their purchase?

Addressing an unsatisfied customer requires patience and understanding. Explain the process by which you would listen to the customer’s concerns, validate their feelings, and offer solutions, such as exchanges or adjustments, showing that customer satisfaction is a priority.

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Can you share your experience with sales techniques in retail environments?

When discussing sales techniques, focus on how you can connect with customers through the CURE selling model—Connect, Uncover, Recommend, Educate. Provide examples of past successes where these strategies improved sales or customer feedback.

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Why is customer service important in the role of an Optical Sales Associate?

Emphasize that customer service is crucial as it influences customer loyalty, retention, and overall satisfaction. Describe how using a respectful and engaging approach can lead to repeat business and positive word-of-mouth.

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How do you prioritize tasks while working in a busy retail environment?

Prioritizing tasks involves assessing immediate customer needs while managing responsibilities efficiently. Discuss strategies such as creating daily to-do lists, setting reminders, and maintaining clear communication with team members to ensure all tasks are addressed timely.

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Describe an instance when you turned a dissatisfied customer into a satisfied one.

Share a specific incident where a customer expressed dissatisfaction, describe your approach to solve the issue, and the eventual positive resolution. Highlight skills like empathy, active listening, and commitment to customer satisfaction.

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What do you know about the products we offer at US Vision?

Show that you have researched US Vision by mentioning key products, current promotions, and any unique offerings. Express excitement about representing a brand known for its commitment to quality and exceptional customer service.

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How do you handle working under pressure during special sales events?

When discussing handling pressure, mention techniques you use such as remaining calm, prioritizing urgent tasks, and collaborating with team members. Share previous experiences that demonstrate your ability to manage stress effectively.

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What motivates you to excel in a sales role?

Discuss intrinsic motivators, such as the joy of helping customers find solutions, reaching personal sales goals, and obtaining recognition from your team. This could also include stories of past achievements that spurred your drive.

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How would you educate a customer about the benefits of a specific eyewear product?

Focus on understanding the customer's lifestyle and needs first. Then, outline how you would explain the product features clearly, relate them to the benefits regarding their expectations, and encourage questions to engage the customer in the decision-making process.

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U.S. Vision, located in Glendora, New Jersey, is a manufacturer and distributor of prescription glasses and optical lenses.

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Full-time, on-site
DATE POSTED
December 14, 2024

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