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Optical Sales Associate #10762

Our heritage in eye care spans more than 100 years. In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall & Ochs was soon synonymous with exceptional quality and great value.

In the early 1970’s, Wall & Ochs became U.S. Vision in response to a growing reputation for quality and the customer base that came with it. Today, we have more than 350 locations located in JCPenney, Meijer, Boscov’s and AAFES.

What you’ll do:

The successful Optical Sales Associate delivers excellence to provide a professional and positive experience for all patients, customers, colleagues, and business partners and works with the Optical Sales Manager in the:

  • Commitment to deliver excellence in customer service and satisfaction
  • Driving of sales and controlling expenses
  • Accountability to achieve personal and store goals
  • Execution of effective operational and procedural processes
  • Engaging with patients and customers to fulfill prescriptive eyewear needs

What we need:

  • Optical / Retail skills preferred
  • Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model
  • Polished and professional communication and customer-centric service skills
  • Able to use POS and computer systems
  • Capable of working with and servicing and interacting with diverse people
  • Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
  • Reliability and punctuality in attendance
  • Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
  • Ability to meet the physical needs of the job and multi-task in a busy work environment

US Vision is an Equal Opportunity Employer. We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

US Vision is a Drug-Free work environment. We participate in the E-Verify program.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)

Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Optical Sales Associate #10762, U.S .Vision

Are you looking for a dynamic role in the eye care industry? Look no further than the Optical Sales Associate position at US Vision! With over a century of expertise, US Vision has a rich heritage that began in 1885 in Philadelphia, PA. As an Optical Sales Associate, your main goal will be to provide a professional and positive experience to all patients and customers. You'll work closely with the Optical Sales Manager to ensure that exceptional customer service and satisfaction are achieved. This role involves connecting with customers, uncovering their eyewear needs, and recommending tailored solutions. You will contribute to driving sales while also maintaining control over expenses. Your day-to-day will involve engaging with diverse clients and fulfilling their prescriptive eyewear needs, all while executing effective operational processes. Ideal candidates will have optical or retail experience, polished communication skills, and a customer-centric mindset. We also value self-motivation and the ability to adapt to a busy work environment. Plus, with benefits like health care plans and a retirement plan, US Vision truly values its employees. If you're passionate about helping others see their best, this opportunity could be your perfect fit!

Frequently Asked Questions (FAQs) for Optical Sales Associate #10762 Role at U.S .Vision
What are the responsibilities of an Optical Sales Associate at US Vision?

As an Optical Sales Associate at US Vision, you'll be responsible for delivering professional customer service, engaging with patients to understand their eyewear needs, and recommending suitable products. You'll also collaborate with the Optical Sales Manager to drive sales, control operational expenses, and achieve store goals. Responsibilities include using POS systems, maintaining product knowledge, and ensuring customers have an excellent experience throughout their visit.

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What qualifications are needed for the Optical Sales Associate position at US Vision?

To qualify for the Optical Sales Associate position at US Vision, candidates should possess optical or retail experience. Strong communication and customer service skills are essential, alongside the ability to connect with customers, understand their needs, and educate them on their purchases. Additionally, being self-motivated and adaptable to a dynamic workplace are crucial attributes for success in this role.

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What is the training process for new Optical Sales Associates at US Vision?

New Optical Sales Associates at US Vision go through a comprehensive training program designed to familiarize them with the company's products, sales techniques, and customer interaction strategies. The training focuses on the CURE selling model, which guides associates in connecting with customers, investigating their needs, making informed recommendations, and ensuring overall satisfaction.

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What does the schedule look like for an Optical Sales Associate at US Vision?

An Optical Sales Associate at US Vision should expect a flexible schedule, including weekends and select holidays. The role may also require working during special sales events. Punctuality and reliability are vital, as associates are essential in maintaining a smooth operation and providing excellent service to customers.

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Does US Vision offer career advancement opportunities for Optical Sales Associates?

Yes, US Vision provides ample opportunities for career advancement for Optical Sales Associates. With a commitment to employee development and skill-building, associates can grow into more senior roles within the organization or explore other areas of interest in the eye care industry.

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Common Interview Questions for Optical Sales Associate #10762
What experience do you have that qualifies you for the Optical Sales Associate role at US Vision?

Highlight any relevant retail or optical experience, emphasizing customer service skills and examples of how you successfully engaged with customers to understand and meet their needs.

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How would you handle a difficult customer interaction in the store?

Explain your approach to customer service, focusing on active listening, empathy, and finding solutions to resolve issues while maintaining a positive atmosphere in the store.

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Can you describe the CURE selling model and how it applies to this job?

Share your understanding of the CURE selling model, which involves Connecting with customers, Uncovering their needs, Recommending products, and Educating them about their purchases. Provide examples of how you've successfully applied this approach in the past.

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What do you believe are the most important factors in providing excellent customer service as an Optical Sales Associate?

Identify key factors such as active listening, responsiveness, product knowledge, and creating a welcoming environment that encourages customers to ask questions and feel comfortable discussing their eyewear needs.

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How do you prioritize tasks in a busy retail environment?

Discuss strategies you use to manage time effectively, such as creating to-do lists, focusing on high-impact tasks, and remaining flexible to adapt to changing situations throughout your shift.

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What motivates you to excel in sales at US Vision?

Share specific motivators, such as a passion for helping customers see better, achieving personal and team sales goals, or the satisfaction of contributing to a positive work environment.

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How do you stay up-to-date on eyewear trends and products?

Mention resources like industry publications, training sessions, or networking with peers in the optical field to continually enhance your product knowledge and understanding of trends.

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What role does teamwork play in succeeding at US Vision?

Discuss the importance of collaboration within the team to ensure exceptional service and meet store goals. Share examples of how you've collaborated with others in past roles to achieve success.

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How do you maintain professionalism in your interactions with customers?

Explain how you approach customer interactions with a positive attitude, respect, and attentiveness, regardless of the customer's demeanor or mood.

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What do you hope to achieve as an Optical Sales Associate at US Vision?

Discuss your career goals, such as gaining experience in the optical field, honing sales skills, and providing excellent customer service, and how this role aligns with those aspirations.

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U.S. Vision, located in Glendora, New Jersey, is a manufacturer and distributor of prescription glasses and optical lenses.

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Full-time, on-site
DATE POSTED
December 7, 2024

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