Senior Manager, Total Rewards
We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.
A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
The Opportunity
At UserTesting, we believe employees should be rewarded in meaningful, competitive, and equitable ways. As our Senior Manager, Total Rewards, you will lead the design, execution, and optimization of global compensation and benefits programs that align with our growth strategy and commitment to employee experience.
In this high-impact role, you’ll be responsible for both strategy and execution—balancing hands-on program management with strategic guidance to People Business Partners, Finance, Talent Acquisition, and senior leadership. You’ll help shape how we attract, retain, and reward top talent globally, with a focus on both fairness and scalability.
This role may or may not have direct reports, but will serve as a lead owner of our total rewards function.
Here are some key areas of responsibility:
Compensation Strategy & Program Management
- Design and implement global compensation programs, including salary structures, incentive plans, and equity strategies.
- Lead our annual compensation cycle (merit, promotions, bonuses, equity grants).
- Conduct benchmarking and salary survey analyses to ensure market competitiveness.
- Partner with Talent, Finance, and HRBPs to drive compensation decisions aligned with hiring and retention goals.
- Provide data-driven insights and modeling to support leadership and organizational decisions.
- Ensure internal pay equity and support pay transparency initiatives.
Global Benefits Leadership
- Lead the planning, implementation, and administration of global benefits programs (health, wellness, retirement, leave, and more) across the Americas, EMEA, and APAC.
- Oversee benefits renewals, vendor partnerships, compliance reporting, and communications.
- Manage annual benefits planning cycles, including redesigns and cost negotiations aligned with broader People strategy.
- Implement and optimize Workday’s benefits module, including integrations and file feeds.
- Develop and roll out a global wellness program to enhance employee well-being.
Governance, Compliance & Communication
- Stay ahead of global compensation and benefits regulations; ensure programs are legally compliant and locally relevant.
- Serve as the point of escalation for complex compensation or benefits matters.
- Develop and deliver manager training and employee communications on total rewards programs.
- Partner with Finance on headcount forecasting and budgeting efforts.
What you'll bring
7+ years of progressive experience in compensation and/or global benefits, preferably in mid-size, fast-paced, international organizations.
Strong understanding of compensation frameworks, benchmarking, pay equity, and incentive design.
Experience managing global benefits programs and vendor relationships across multiple regions.
Advanced analytical skills and proficiency in Excel/Google Sheets.
Experience with Workday compensation and benefits modules.
Strong communication, influencing, and stakeholder management skills.
High attention to detail, problem-solving ability, and a proactive, consultative approach.
Bachelor’s degree in HR, Business, Finance, or related field required; CCP or CEBS certification a plus.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
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At UserTesting, we're excited to announce an opening for a Senior Manager, Total Rewards! As a leader in experience research, we are committed to creating a workplace where employees feel valued and rewarded in meaningful ways. This remote position allows you to design and implement innovative global compensation and benefits programs that not only align with our growth strategies but also enhance the overall employee experience. Your role will be pivotal in shaping our approach to attracting and retaining top talent from various backgrounds. You will manage critical components like salary structures and incentive plans while leading our annual compensation cycle. Partnering with various stakeholders, such as Finance and Talent, you’ll provide data-driven insights that will empower leadership decisions regarding compensation. Moreover, you will oversee global benefits programs to ensure they meet the diverse needs of our employees across different regions. With this position, you’ll play a vital role in promoting internal pay equity and guiding the development of a wellness program to support employees' well-being. If you’re passionate about creating equitable and competitive reward programs and are looking to make a significant impact in a collaborative, fast-paced environment, we’d love to have you on board. Your expertise and proactive approach will help us continue to transform how companies learn from their customers. Join our mission at UserTesting and help build the engine for human understanding!
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UserTesting is a leader in video-based human insight, enabling organizations to understand what it's like to be their customer. Ranked #1 by G2 Crowd in the User Research, Software Testing, and Consumer Video Feedback categories, UserTesting has b...
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