Coordinator, Retirement Programs

The Coordinator of Retirement Programs at Emory Healthcare is responsible for a variety of tasks, including acting as a subject matter expert for employees and retirees, coordinating annual audits for retirement plans, resolving discrepancies in retirement processes, and leading retirement process improvement projects. This multifaceted role ensures that both current employees and retirees have access to accurate information and support regarding their retirement benefits.

To apply for the Coordinator of Retirement Programs role at Emory Healthcare, candidates must have a bachelor's degree in human resources, business administration, or a related field. Additionally, applicants should present at least four years of professional experience in employee benefits, including two years focused specifically on retirement plans. Strong customer service skills and proficiency in MS Office and PeopleSoft systems are also essential.

Emory Healthcare supports career development for the Coordinator of Retirement Programs by offering valuable resources such as ongoing mentorship, leadership programs, and comprehensive health benefits starting from day one. The organization fosters a supportive work environment that emphasizes continuous professional growth and encourages employees to pursue their career aspirations wholeheartedly.

The work environment for a Coordinator of Retirement Programs at Emory Healthcare is collaborative and dynamic, located in Atlanta, GA. The team consists of dedicated professionals who prioritize employee well-being and development. With access to extensive networks and resources, you will feel motivated while working alongside colleagues who share a commitment to enhancing the retirement experience for employees and retirees alike.

Emory Healthcare provides comprehensive health benefits starting on day one for the Coordinator of Retirement Programs. These benefits include medical, dental, and vision coverage, student loan repayment assistance, family-focused benefits, wellness incentives, and more. This robust benefits package is designed to support employees' well-being both inside and outside the workplace.

When answering this question, detail your previous experience with managing retirement plans, including specific tasks such as conducting audits, resolving discrepancies, and implementing process improvements. Use examples to demonstrate your expertise and how your contributions made a positive impact on the organization.

To ensure compliance with retirement plan regulations, I regularly review policy documents, stay updated on changes in legislation, and communicate information effectively with team members and stakeholders. I also emphasize thorough documentation to maintain transparency and accountability in all processes.

Yes, I once identified a bottleneck in the enrollment process for retirement plans. By analyzing the workflow and collaborating with IT, we streamlined the application process, which resulted in faster approvals and improved employee satisfaction. Make sure to follow up with the results of your improvement and how they benefited employees.

I would utilize a multi-channel communication approach, including email newsletters, informational seminars, and one-on-one counseling sessions. Tailoring the message for clarity and ensuring accessibility for all employees is crucial to keeping everyone informed and engaged.

I would approach the situation by first listening to each party to understand their concerns. I aim to mediate the discussion and clarify any misunderstandings based on policy and procedures, ensuring that all parties feel heard and respected throughout the resolution process.

I have used various tools, including PeopleSoft for employee benefit management and Microsoft Excel for data analysis and reporting. Discuss your familiarity with these technologies and how they have helped you optimize tasks related to retirement programs.

I prioritize active listening and empathy in my customer service approach. In previous roles, I have built strong relationships with employees by providing clear and supportive guidance on retirement options, which helped elevate their overall experience.

I keep myself informed by participating in relevant webinars, reading industry publications, and being an active member of professional HR associations. Continuous learning is essential to ensure compliance and provide accurate information to employees.

The most important aspect is ensuring that employees are educated about their retirement options and have the resources they need to make informed decisions. Providing personalized guidance and ongoing support can significantly contribute to their financial security in retirement.

I want to work for Emory Healthcare because of its commitment to employee wellness and development. The emphasis on creating a supportive environment aligns with my values, and I am excited about the opportunity to contribute to a team that positively impacts people's lives through effective retirement planning.