Customer Support Specialist - ERP / CRM
Aspire Software is looking for Customer Support Specialist - ERP / CRM to join our team in Lebanon !
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
What Your Day Will Look Like:
- Respond to incoming support e-mails and calls
- Make outgoing support calls to identify and document issues defined by clients
- Research, diagnose, and resolve client issues, striving for first-call resolution whenever possible
- Accurately and thoroughly log client issues and follow up on any unresolved items to help identify issues with company's Software Products and provide detailed information on any reported issues to management
- Keep abreast of company's Software Services and be able to effectively communicate with clients about these services
- Help identify any potential current client sales through product enhancements and training opportunities
- Participate in paid off-hours on-call rotation approximately 2 times per Quarter
- Complete understanding of GAAP accounting principles, including Accounts Receivable, Accounts Payable, General Ledger, Reconciliations
- •Technical proficiency with business ERP management software accounting, CRM systems, and database management.
- Ability to analyze data on the base level to identify issues and anomalies
- Ability to pick up new concepts easily with initiative to learn and self-motivate
- Assertive and able to resolve client issues with tact and diplomacy
- Excellent English communication skills required, written and spoken - essential
- Good listening skills, and ability to clarify problems or issues
- Team Player willing to actively learn company's Software
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