VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just a few short years, we’ve shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of storage possibilities through our Universal Storage platform.
Our success has been built through incredible leadership and motivated employees who want to leverage their skills & experiences to make a real impact. This is an opportunity to be a key player at a pivotal time in our company’s growth.
Come join the disruption, make your mark, and be a part of the amazing team introducing the new era of data storage!
SUMMARY:
As a Resident Customer Support Engineer you will be regarded as a VAST Data product expert. You will be responsible for handling daily operations, managing escalations, and working directly with your customer. The main responsibilities include working support cases, answering questions in Slack, and managing escalations. Your work will span a myriad of applications and use cases, including machine learning high-performance computing, artificial intelligence applications, and others. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. This role is located at the customer site.
THE ROLE:
REQUIREMENTS :
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Our mission is to bring an end to decades of complexity and application bottlenecks. VAST combines a series of innovations to radically change the flash cost vs. capacity equation, democratizing the utility of flash for all data and all applicatio...
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