Configuration Consultant - RTSM

As a Configuration Consultant at Veeva Systems, your primary responsibilities include configuring RTSM projects based on customer requirements, leading design review meetings, providing RTSM expertise, managing data integration solutions, and troubleshooting complex project challenges.

To be considered for the Configuration Consultant role at Veeva Systems, candidates should have a two-year degree or equivalent experience along with a minimum of two years of customer service or client relationship experience. Proficiency in business software, particularly MS Office, is also necessary, alongside strong attention to detail.

While not mandatory, having at least one year of experience in the Life Sciences industry is a plus for the Configuration Consultant position at Veeva Systems. Familiarity with RTSM or IRT systems will also be beneficial.

Veeva Systems promotes a flexible work environment that allows Configuration Consultants to thrive either in the office or from home. The standard working hours are Monday through Friday, but flexibility is offered based on client needs.

Employees in the Configuration Consultant role at Veeva Systems enjoy an array of benefits, including medical, dental, vision, basic life insurance, plus flexible PTO options and company-paid holidays. Additionally, the company offers retirement programs and charitable giving opportunities.

When answering this question, discuss specific projects you've worked on, particularly those involving RTSM systems. Highlight your attention to detail and provide examples of how you ensured compliance with study requirements during configuration.

In your response, narrate a situation where you faced a challenging issue during a project. Discuss the steps you took to identify the problem, the measures you implemented to resolve it, and the positive outcome that resulted from your actions.

You could mention a systematic approach, such as prioritizing tasks based on urgency and importance or using organizational tools. Share an instance that exemplifies your ability to manage competing demands while ensuring quality delivery.

When addressing this, explain your approach, which could involve setting clear agendas, encouraging team participation, and actively seeking feedback from clients. Sharing a successful meeting experience would illustrate your leadership skills.

Answer by focusing on the importance of clear communication with clients throughout the configuration process. Discuss how you set expectations, gather feedback, and adapt your approach to meet customer needs and exceed their expectations.

In your response, list specific tools you’re familiar with, such as CRM software or project management platforms. Emphasize how these tools aided in enhancing communication and managing client relations effectively.

You can describe your techniques, such as staying organized, breaking tasks into manageable parts, and communicating needs or concerns with your team. Highlighting an example where you thrived under pressure will demonstrate your capability.

Describe your collaborative experiences, emphasizing the importance of teamwork, understanding varying perspectives, and successfully completing projects together. Specific anecdotes about collaboration will help illustrate your point.

Discuss skills like communication, technical knowledge, attention to detail, and problem-solving. Relate these skills back to the Configuration Consultant role at Veeva Systems to show how you align with their needs.

In answering this question, emphasize your admiration for Veeva’s mission-driven approach, values, and innovative contributions to the life sciences industry. Mention how your goals align with theirs, creating a compelling reason for your interest.