HSO International - Senior Functional Consultant - D365 Finance

As a Senior Functional Consultant at HSO International, you'll handle complex functional incidents and ensure continuous service improvements in Dynamics 365. Responsibilities include incident management, root cause analysis, change requests, feature implementations, user training, and documentation. Your role is to be the go-to functional contact for clients, ensuring they receive the highest service level.

Ideal candidates for the Senior Functional Consultant role at HSO International should possess over 7 years of experience in similar positions, particularly with D365 Finance modules. Experience in financial reporting and integrations, troubleshooting, root cause resolution, and compliance standards like IFRS and GAAP are crucial for success in this role.

HSO International is committed to your career development. As a Senior Functional Consultant, you will have opportunities to grow your skills within a supportive environment that values personal and professional growth. The company encourages creative input and fosters an atmosphere where roles evolve with your progression.

A Senior Functional Consultant at HSO International should be well-versed in Dynamics 365 F&O, especially around Finance modules. Familiarity with integration tools such as Power BI, Azure Logic Apps, data migration tools, and customization strategies are also essential for delivering impactful solutions.

At HSO International, the work environment for a Senior Functional Consultant is dynamic and collaborative. You can work from anywhere, including home or customer sites, and benefit from a team-oriented culture where cooperation and fun are emphasized. The flexibility in your working approach also promotes a healthy work-life balance.

As a Senior Functional Consultant at HSO International, you will work on diverse projects, including global rollouts, multi-entity configurations, and localization projects. You will ensure effective project handovers and participate in user acceptance testing and hyper-care stages, which are crucial for successful project delivery.

A successful Senior Functional Consultant at HSO International embodies excellent communication, problem-solving, and analytical skills. Being customer-centric, proactive, and organized is important, along with the ability to handle stressful situations and collaborate effectively with your team.

When discussing your experience, be specific about projects where you've implemented or supported D365 Finance modules. Mention particular functionality you've worked with and how your contributions improved client operations or streamlined processes.

To effectively address this question, share your strategies for prioritization and incident escalation, as well as examples where you've successfully managed incidents during high-pressure times, highlighting your communication and teamwork skills.

Explain your systematic approach to root cause analysis, detailing any tools or techniques you employ, such as the 5 Whys, Fishbone diagrams, or other frameworks. Providing real-life examples can also demonstrate your analytical capabilities.

Illustrate a specific challenge and the steps you took to resolve it. Focus on your analytical skills, teamwork, and problem-solving approach, and emphasize what you learned and how it helped you evolve as a consultant.

Your answer should focus on your training methodology, including how you assess user needs, create training materials, facilitate workshops, and solicit feedback to continuously improve. Discuss your experience with training end-users on complex software systems.

Discuss specific initiatives you've led to enhance service delivery or client satisfaction. Focus on how you identified opportunities for improvement and successfully implemented changes that resulted in measurable benefits.

Share your experiences with financial process mapping by walking through specific examples where you've analyzed a client’s workflow and proposed solutions to streamline their operations. Highlight any tools you used and the outcomes of your recommendations.

Discuss your communication strategies for setting realistic timelines and milestones, keeping clients informed of progress, and managing any changes to scope. Provide examples of how you've navigated challenging conversations with clients effectively.

Articulate the importance of data integration in achieving seamless business operations. Discuss your experience with integration tools and how they facilitate better reporting, decision-making, and overall process efficiency for clients.

Mention your strategies for ongoing professional development, such as attending webinars, participating in forums, following industry thought leaders on social media, or pursuing certifications. Convey your commitment to remaining informed about trends and advancements in the D365 ecosystem.