Job details

Technical Writer - eLearning Developer

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join a new Veeva product team in an exciting space, teaching our customers how to use our products. We’re looking for someone to create and maintain both training and documentation materials. You would be instrumental in helping our new offering scale and grow.

What You’ll Do

This role is responsible for creating the training and documentation deliverables of a new Veeva software offering. They will help form and build our catalog of content using Veeva best practices and technology where appropriate.
Customers using the new offering require training on the software and best practices. This role is responsible for delivering a robust online help site to quickly and efficiently bring customers up to speed and then keep them updated as new features are added.
A successful candidate in this role brings a strong background in user education for technical SaaS products. To be successful in this position, you will learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of our processes. We operate as an inclusive team of owners/builders at Veeva and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed.

Requirements

Excellent communication (written and oral) and research skills
Ability to manage your time effectively when faced with competing priorities
Ability to work independently with little direct supervision
Experience with Git, and Markdown language
Experience using HUGO (or equivalent Static Site Generators)
Experience designing and developing Enterprise software-related documentation and training
Experience with rapid eLearning development tools, such as Articulate Storyline (preferred) or Adobe Captivate
Qualified candidates must be legally authorized to be employed in the United States. Veeva does not provide sponsorship of employment visas for this position.

Nice to Have

Working knowledge of the software development process and cloud software
Experience in an agile software development environment
Experience in writing for regulated industries - Life Sciences preferred

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $65,000 - $110,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Average salary estimate

$87500 / YEARLY (est.)

min

max

$65000K

$110000K

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What You Should Know About Technical Writer - eLearning Developer, Veeva Systems

At Veeva Systems, we’re on a mission to revolutionize the life sciences industry, and we want a Technical Writer - eLearning Developer to join our dynamic team in Boston, Massachusetts! As one of the fastest-growing SaaS companies, we hit over $2 billion in revenue last year and have ambitious goals ahead. Your role will be pivotal in crafting training and documentation materials for our innovative software offerings. Designed to help our customers maximize their experience, you will be creating a robust online help site that keeps users informed about the latest features and best practices. At Veeva, you'll have the opportunity to work independently while collaborating within an inclusive culture where our core values—doing the right thing, customer success, employee success, and speed—are at the forefront of our operations. We are excited about your strong background in user education for technical SaaS products and your familiarity with tools like Git, Markdown, and eLearning development platforms. This is a unique opportunity to develop your skills and help our new offerings scale effectively. Plus, our ‘Work Anywhere’ culture means you can choose to work from home or in the office, so you'll have the flexibility to thrive in your ideal environment. Join us and make a positive impact not just on our customers but also on society as a whole as we continue to shape the future of life sciences.

Frequently Asked Questions (FAQs) for Technical Writer - eLearning Developer Role at Veeva Systems

What skills do I need to become a Technical Writer - eLearning Developer at Veeva Systems?

To excel as a Technical Writer - eLearning Developer at Veeva Systems, you should have excellent written and oral communication skills, be proficient in Markdown and Git, and possess experience with eLearning tools such as Articulate Storyline or Adobe Captivate. A solid understanding of user education material for technical SaaS products is essential, along with the ability to work independently and efficiently manage your time amid competing priorities.