Job details

Account Manager

At Venteur, we're dedicated to transforming healthcare in America. Our mission is to empower individuals to take control of the trillions of dollars spent on their behalf but often decided by human resources and brokers. We believe this will lead to better outcomes for all individuals.

The market transformation is just starting. As we saw 40 years ago with the transition from company-controlled retirement (pensions) to individual-empowered retirement (401ks), new regulation has enabled healthcare to make the same transition from group plans to a consumer-centric solution – an Individual Coverage Health Reimbursement Arrangement (ICHRA). Through our technology-led offering, our platform changes how businesses offer health benefits, and how employees are empowered to truly prioritize wellness and longevity.

We're seeking passionate individuals who thrive on exploration and learning to join us on this journey. With an early-stage startup, opportunities for career growth and advancement are immense along with the financial benefits of being an early employee of a future giant in technology. If you're a problem solver with empathetic communication skills, we want you to help us pave the way toward a healthier, more personalized future. Join Venteur and be part of something truly transformative!

This in an onsite role, where you will collaborate with our CEO and a cross-functional team in our San Francisco office.

Our Values

Our culture is our strength. That's why we encourage the following values across our entire organization.

- Approach Every Situation with Kindness

- Bias for Action

- Say “Yes” to the Hard Things

- Insist on the Highest Standards

- Strive for Empathy and Create Shared Understandings

- Leave the Campsite Better than When You Found it

- Earn Trust — and Keep It

- Have Each Other’s Back

About the Role

The Account Manager at Venteur is a high-visibility, high-impact role guiding our employer customers to navigate offering innovative health benefits to their employees.

In this role, you will be responsible for the successful onboarding and ongoing relationship management of our employer partnerships. These partnerships are the heartbeat of our organization. You'll act as a subject matter expert and advise our new clients on best practices, change management, and training options as you leverage data to ensure a successful onboarding and transition to Venteur. Post-onboarding, you will work with the business owner to share data on adoption, customer satisfaction, and more broadly, the value-add impact of partnering with Venteur as their benefits expert.

Responsibilities

Deploy your well-honed prioritization skills to manage multiple urgent inquiries and ensure partnership requirements are met.
Collaborate with partners and internal departments to define onboarding project scope and develop solutions and processes to support our customer promise.
Coordinate, organize, and prioritize multiple concurrent onboarding customers in a fast-paced environment.
Track and communicate onboarding status, issues, risks, and decisions to senior leadership in an agile, change-laden environment.
Stay up to date and quickly obtain proficiency in new regulations, technologies, and tools as needed to meet business needs.
Provide ownership, oversight, reporting, escalation management, and support for a portfolio of partnerships.

Basic Requirements

Bachelor’s degree or equivalent professional experience
3+ years managing customer relationships or customer implementation/onboarding processes
Enthusiasm, aptitude, and attitude for a fast-paced, ever-changing, high-growth startup work environment
Demonstrated ability to quantify impact
Experience with technologies and tools such as MS365 suite with proficiency in Excel; HubSpot/Salesforce/CRM; Asana

Ability to obtain Individual Health Insurance Producer License (company facilitated)

Bonus Qualifications

Experience with B2B2C (especially in insurance or FinTech)
Experience in healthcare insurance
Marketing and/or Pre-Sales experience
Reporting and Dashboard development
HubSpot Administration experience
Customer Success Ops experience

What We Offer

Competitive salary: $90,000 - $100,000 per year
Generous equity compensation
Comprehensive benefits package, including health, dental, and vision coverage
401(k) retirement plan
Unlimited paid time off
Opportunities for professional development and growth
Offsite company trips

$90,000 - $100,000 a year

Equal Opportunity Employer:

Venteur is an equal-opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of age, race, gender, religion, sexual orientation, disability, or any other protected status.

How to Apply:

If you're excited about the opportunity to join our team and help shape the future of healthcare, please submit your resume and include a cover letter that explains how your experience has impacted customers or end users, and why you're interested in working at Venteur.

Please note that we can only consider applicants who are located within the United States due to strict compliance requirements related to our industry.

Average salary estimate

$95000 / YEARLY (est.)

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$90000K

$100000K

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What You Should Know About Account Manager, Venteur

At Venteur, we are on a mission to transform healthcare in America, and we’re looking for a spirited Account Manager to join our San Francisco team. This isn’t just any role; it’s a chance to be part of a change that empowers individuals to take control of their health benefits. As an Account Manager, you'll work closely with our employer customers, guiding them through onboarding and managing their ongoing relationships with us. In this role, you’ll leverage your problem-solving skills and empathy to advise clients on how to navigate our innovative Individual Coverage Health Reimbursement Arrangement (ICHRA) solutions. You’ll help businesses prioritize wellness while showcasing the value of partnering with Venteur as a benefits expert. With a collaborative spirit and a commitment to high standards, you’ll coordinate and prioritize multiple onboarding projects in a dynamic environment, making sure everything runs smoothly. Your contributions will not only help our clients but will also foster a healthier future for their employees. If you’re ready for an exciting opportunity that offers significant career growth alongside financial benefits of joining an early-stage startup, we want to hear from you! Bring your enthusiasm and expertise to Venteur, and let's make a difference together in the world of healthcare.

Frequently Asked Questions (FAQs) for Account Manager Role at Venteur

What are the responsibilities of an Account Manager at Venteur?

The Account Manager at Venteur is responsible for guiding employer customers through the onboarding process and managing ongoing relationships. This includes coordinating multiple concurrent onboarding projects, providing expertise in best practices, tracking onboarding statuses and metrics, and ensuring a smooth transition to our health benefits solutions.