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Field Service Representative - job 1 of 5

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary:

As a Field Service Representative, you’ll be on the front lines providing operations and maintenance expertise on water treatment systems for one of our customers from one of a variety of industries. This mission critical role involves working on a variety of technologies including, media filtration, wastewater, softening, reverse osmosis (RO), ion exchange (IX), de-oxygenation, electro deionization, and ultrafiltration (UF).

Key Characteristics

  • Conduct maintenance and calibration activities
  • Consult with customer management and operation teams
  • Excellent mechanical know how and problem-solving skills
  • Ensure contract compliance of volume and quality specifications
  • Operate, monitor, and optimize equipment performance

Duties & Responsibilities

  • Carry out mechanical, electrical and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
  • Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed
  • Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
  • Monitor and maintain chemical injection systems
  • Perform analytical testing such as: turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, in addition to various other site-specific testing requirements
  • Enter and complete  work orders  in Maintenance Program (MaintainX)
  • Other duties as assigned

Qualifications

Knowledge, Skills & Abilities 

Required

  • 2 years of experience in Industrial, oil field, refineries, chemical plants
  • Electrical, chemical, and/or  mechanical experience
  • Basic computer skills (email, data entry, online training, EHS reporting)
  • Able to lift 50lbs

Preferred Skill

  • Forklift Experience/Training

Education & Experience

Required:

  • High School Diploma / GED / Home School Certification OR international equivalent 2+ years’ experience of service/maintenance or equivalent in an industrial environment
  • Current TWIC Card is required
  • Current Driver’s License

Preferred (if applicable):

  • Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in Instrumentation, electrical, mechanical

Working Conditions 

  • 5% travel (training/other site visits)
  • Hot, dirty, loud, moving equipment
  • Working with chemicals for water treatment

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive benefits that include:

  • Medical, Dental, & Vision Insurance Starting Day 1!
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Parental Leave
  • 401(k) Plan - 3% default contribution plus matching!
  • Flexible Spending & Health Saving Accounts
  • AD&D Insurance
  • Disability Insurance
  • Tuition Reimbursement


****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Field Service Representative, Veolia Environnement SA

Join Veolia Group as a Field Service Representative and become an integral part of our mission to create a more sustainable future! Our company is a global leader in environmental services, pioneering innovative solutions in water, energy, and waste management. As a Field Service Representative, you will be at the forefront, providing your expertise in operations and maintenance of essential water treatment systems across various industries. Your responsibilities will include troubleshooting mechanical and electrical issues, conducting maintenance, and monitoring system performance. You'll work with advanced technologies such as media filtration, reverse osmosis, ion exchange, and more, all while ensuring contract compliance regarding volume and quality specifications. This position is perfect for those who thrive in dynamic environments and enjoy problem-solving on the go. We value your mechanical know-how and excellent communication skills, as you will consult with customer management to optimize equipment use and maintain vital operational paperwork. With your two years of industrial experience, you are poised to enjoy a fulfilling career with Veolia, where every day you'll contribute to tackling the world’s most pressing water-related challenges. We offer competitive benefits starting from day one, including medical insurance, paid time off, and a 401(k) plan with matching contributions. Come help us shape a smarter, more sustainable future with Veolia!

Frequently Asked Questions (FAQs) for Field Service Representative Role at Veolia Environnement SA
What does a Field Service Representative at Veolia do?

As a Field Service Representative at Veolia, you will play a crucial role in providing operations and maintenance expertise for water treatment systems across various industries. Your responsibilities will include troubleshooting mechanical and electrical issues, conducting maintenance, and ensuring the optimal performance of technologies such as reverse osmosis and media filtration.

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What qualifications are required for the Field Service Representative position at Veolia?

To qualify for the Field Service Representative role at Veolia, candidates should have at least a high school diploma or equivalent and a minimum of two years' experience in an industrial environment. Familiarity with mechanical, electrical, or chemical systems is essential, along with a valid TWIC Card and a current driver’s license preferred.

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What are the key responsibilities of a Field Service Representative at Veolia?

Key responsibilities of the Field Service Representative at Veolia include conducting maintenance and calibration on water treatment equipment, troubleshooting mechanical and electrical issues, optimizing equipment performance, and maintaining site documentation. You are also expected to perform various chemical tests required for water treatment.

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How much travel is involved in the Field Service Representative role at Veolia?

The Field Service Representative position at Veolia involves approximately 5% travel, primarily for training and site visits. Most of your work will be carried out on-site with your customers, providing essential support for their water treatment systems.

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What benefits does Veolia offer for Field Service Representatives?

Veolia provides competitive benefits for their Field Service Representatives, starting from day one. These include medical, dental, and vision insurance, paid time off, a 401(k) plan with matching contributions, and opportunities for tuition reimbursement, ensuring that you are well-supported both personally and professionally.

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Common Interview Questions for Field Service Representative
Can you describe your experience with water treatment systems?

When responding to this question, share specific examples of your experience with various water treatment technologies, detailing any roles or projects where you managed or maintained these systems.

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How do you handle troubleshooting and problem-solving in field service roles?

Offer a structured approach to problem-solving, including how you assess issues, prioritize tasks, and use both technical knowledge and customer feedback to reach effective solutions.

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What steps do you take to ensure safety while working with chemicals?

Discuss your understanding of safety protocols related to chemical handling, your experience in following guidelines, and how you ensure compliance within work environments.

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How do you maintain communication with clients while on-site?

Emphasize your strategies for effective client communication, such as regular updates, detailed reports, and proactive problem-solving discussions to build trust and transparency.

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What experience do you have in conducting mechanical and electrical troubleshooting?

Illustrate your hands-on experience with specific equipment, challenges you've faced in technical troubleshooting, and the methods you employed to overcome these challenges effectively.

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Can you provide an example of a time when you exceeded customer expectations?

Share a specific anecdote where your actions led to a favorable outcome for a customer. Highlight your proactive measures and the impact they had on client satisfaction.

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What is your approach to managing maintenance documentation?

Detail the importance of accurate maintenance documentation in field service roles and describe the systems or processes you use to keep thorough records.

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How do you prioritize tasks in a busy work environment?

Discuss techniques you use to prioritize tasks based on urgency and importance, explaining how you stay organized while ensuring all customer needs are met efficiently.

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What methods do you utilize for quality control in your work?

Explain your understanding of quality control measures in the field service role and share specific methods or metrics you utilize to maintain high-quality outcomes.

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Why do you want to work for Veolia as a Field Service Representative?

Offer a genuine response about your interest in Veolia's mission and values, your commitment to sustainable practices, and how your skills align with the company's goals.

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Veolia group is the global leader in optimized resource management. With nearly 169,000 employees worldwide, the Group designs and provides water, waste and energy management solutions which contribute to the sustainable development of communities...

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Full-time, on-site
DATE POSTED
March 20, 2025

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