Provider Network Coordinator

As a Provider Network Coordinator at Advantmed, you will be responsible for various tasks such as generating daily and weekly reports, managing communications through Salesforce, and providing outreach to our assigned provider network. Your role will also include formally introducing newly credentialed providers, ensuring that outstanding credentialing documents and trainings are followed up on, and addressing any discrepancies or complaints from clients and providers. You'll be instrumental in keeping everything organized and running smoothly within our healthcare ecosystem.

The Provider Network Coordinator position at Advantmed is entry-level and does not require specialized licensure like RN, DNP, or PA. However, strong organizational skills, excellent communication abilities, and a willingness to learn about the healthcare technology industry are essential to excel in this role. Additionally, familiarity with Salesforce and report generation would be beneficial, but we also provide training to help you get up to speed!

Yes! The Provider Network Coordinator position at Advantmed is entirely remote, allowing you the flexibility to work from the comfort of your home. This arrangement is designed to support work-life balance while still contributing to our mission of enhancing healthcare delivery and efficiency.

As a Provider Network Coordinator at Advantmed, you will receive comprehensive support from our seasoned team members. You will also have access to resources to help mitigate any challenges you may face while performing your duties, including assistance with escalations, charting issues, and coordinating with various support platforms like OnPoint and Carepoint. We value collaboration and are committed to ensuring you have all the tools you need to succeed!

At Advantmed, we take care of our team! As a Provider Network Coordinator, you'll enjoy a robust benefits package that includes health, dental, and vision coverage. We also provide a 401K plan to help you plan for the future, alongside generous Paid Time Off (PTO) to ensure you have time to recharge. We believe that a happy employee is a productive one!

When answering this question, emphasize your interest in the intersection of healthcare and technology. Talk about how Advantmed's mission resonates with you and how you wish to be part of a team focused on improving healthcare delivery.

Use this opportunity to highlight any experience you have with generating reports, even if it’s in an academic context. Explain your familiarity with any tools or software like Excel or Salesforce, and illustrate how those experiences prepare you for the responsibilities of a Provider Network Coordinator.

Discuss a structured approach where you would first attempt to reach out multiple times via email and phone, and if there's still no response, escalate the issue accordingly. Show that you understand the importance of timely communication in a healthcare setting.

Focus on skills such as communication, organization, and problem-solving. Explain how these attributes help build relationships with providers and ensure that care delivery runs smoothly.

Be honest about potential challenges such as managing multiple provider relationships simultaneously or dealing with escalations. Discuss how you plan to navigate these challenges with strong organizational skills and open communication.

Provide a specific example, perhaps from a team project or previous customer service role, where you faced a challenge. Detail the situation, the action you took to resolve it, and the outcome, highlighting your ability to stay calm under pressure.

Explain your method for assessing urgency and importance, which may involve creating to-do lists or using project management tools. Emphasize your adaptability in a dynamic environment, which aligns perfectly with the responsibilities of a Provider Network Coordinator.

It's important to do your homework! Discuss Advantmed's mission to improve healthcare quality and reduce unnecessary costs. Showing your alignment with the company's values will demonstrate your genuine interest in contributing to their objectives.

Emphasize the importance of clear, concise, and respectful communication. You can discuss methods such as regular check-ins, updates, and utilizing different communication channels to cater to the preferences of different providers.

Conclude with your personal qualities and experiences that seamlessly align with the role’s expectations. Highlight your eagerness to learn, adaptability, and commitment to contributing positively to Advantmed’s mission.