Dispatcher - job 1 of 2

As a Dispatcher at Via, your primary responsibilities will include managing day-to-day transit operations, troubleshooting real-time issues, and adjusting operating plans based on inputs from drivers and riders. You will also prioritize operational challenges and collaborate with various teams to enhance service efficacy.

To qualify for the Dispatcher role at Via, you should have experience in a fast-paced environment, exceptional problem-solving skills, and the ability to communicate effectively. A proactive mindset and a knack for navigating ambiguity are crucial attributes that will set you apart during your application.

Yes, the Dispatcher role at Via involves flexible hours. You should be prepared to work early mornings, nighttime, or weekends, depending on the operational needs. Your adaptability will play an essential role in managing live operations effectively.

At Via, we believe in fostering growth and development for our Dispatchers. We provide access to training, leadership, and mentoring opportunities to help you enhance your skills and further your career in the transportation technology field. We encourage continuous learning and collaboration across various teams.

A Dispatcher at Via may encounter a variety of challenges, including real-time troubleshooting of transportation issues, managing multiple tasks simultaneously, and adapting quickly to changing situations. Your ability to prioritize effectively and remain cool under pressure will be crucial in overcoming these challenges.

In answering this question, consider sharing a detailed account of a specific incident. Describe the situation, the steps you took to assess the problem, and the outcome. Highlight your calm demeanor and problem-solving skills, showcasing how you prioritized actions effectively.

Explain your approach to task prioritization by discussing strategies such as assessing urgency and impact, using clear communication, and collaborating with team members to ensure all critical issues are managed promptly. Showcase your organizational skills and adaptability.

Discuss any relevant software or systems you’ve worked with in past roles. If you have experience with dispatching or transportation management tools, explain how they helped you streamline operations and improve communication among team members.

Demonstrate your ability to communicate effectively and maintain professionalism in challenging situations. Emphasize that you would seek a collaborative resolution by listening to their perspective, sharing your insights, and finding common ground.

Share your passion for dynamic work settings and explain how the excitement of problem-solving and making real-time decisions keeps you engaged. Highlight how you thrive under pressure and your desire to contribute positively to the team and organization.

Use this opportunity to highlight an experience where you went above and beyond for a customer. Share how your proactive mindset led to a successful resolution, emphasizing active listening, empathy, and communication skills.

Discuss time management techniques you employ, such as setting priorities, creating lists, and utilizing technology for reminders and scheduling. Make sure to underline your proactive approach to managing ongoing tasks and potential issues.

Select an example that showcases your ability to identify inefficiencies and implement improvements. Share the steps you took and the measurable outcomes achieved, demonstrating your commitment to continuous improvement.

Researching Via's mission beforehand will help you answer this question confidently. Discuss how you align with the principles of transforming transportation sustainably and inclusively, showcasing your eagerness to contribute to these goals.

Elevate your answer by introducing strategies you use to manage stress, such as taking deep breaths, focusing on solutions rather than problems, and maintaining a positive attitude. Highlight the importance of teamwork and communication when dealing with stressful scenarios.