Assistant Manager(02575) - 5801 N Green St

As an Assistant Manager at RPM Pizza, you will handle a variety of essential duties. You’ll manage shifts effectively, ensuring excellent customer service and achieving store goals. Collaborating closely with the General Manager, you will also train and coach team members, maintain store cleanliness, manage labor and attendance, and uphold our brand image. Staying current with training requirements at Domino’s and fostering a fun environment for both customers and staff will be vital components of your role.

To qualify for the Assistant Manager role at RPM Pizza, candidates must be at least 18 years old and pass the RPM Freshman class. Strong communication skills, a positive attitude, and the ability to lift up to 25 pounds are essential. Food safety certification is also required. This position is ideal for outgoing individuals who enjoy dynamic work environments and have a passion for team leadership.

RPM Pizza is committed to supporting the professional growth of its team members. As an Assistant Manager, you’ll have the opportunity to enhance your leadership skills through RPM Pizza College and learn various valuable skills such as team building, problem-solving, and effective management techniques. This nurturing environment will provide you with tools to succeed not just within the organization, but in your future career endeavors.

Working as an Assistant Manager at RPM Pizza involves a fast-paced and enthusiastic environment. You will interact with team members and customers regularly, creating a positive atmosphere filled with energy and teamwork. Your leadership will guide the store towards achieving goals while ensuring everyone enjoys their time at work, whether it’s by delivering exceptional service or making work fun and engaging.

As an Assistant Manager at RPM Pizza, you will receive competitive pay and have the opportunity for bonuses. You can also take advantage of benefits like medical, dental, vision, and life insurance when enrolled in the company medical plan. Additionally, RPM Pizza offers a 401K program and encourages community involvement through various partnerships and donations, enriching both personal and professional life.

Handling a difficult customer involves active listening and empathy. Start by understanding their concern fully and assure them that you are there to help. Be calm and polite while addressing the issue, and offer a solution that aims to satisfy them. Always remember to follow up to ensure they leave happy, as this reflects on RPM Pizza's customer service ethos.

My leadership style is collaborative and supportive. I believe in empowering team members to take ownership of their roles while providing guidance when necessary. I encourage open communication and foster a positive environment where everyone feels valued, which is vital for the team at RPM Pizza.

Motivation during busy shifts can be achieved through a mix of positive reinforcement, recognition, and maintaining a sense of fun. I would set clear short-term goals for the team and celebrate their achievements, no matter how small. Also, involving them in team-building activities and maintaining an upbeat attitude can keep morale high, especially at RPM Pizza.

Prioritizing tasks during a busy shift requires a keen understanding of what needs immediate attention. I would focus on critical operations such as ensuring customer orders are fulfilled on time, managing inventory, and supervising team members effectively. Using time management tools and communicating clearly with the team also helps in maintaining order.

Essential for team cohesion is strong communication and mutual respect. Fostering a culture of teamwork, where everyone feels part of the process and acknowledges each other's efforts, creates a supportive environment. Regular team meetings for feedback and recognition can help solidify these relationships.

I stay informed through various means such as reading industry publications, attending workshops, and completing training programs like the Domino’s Pizza College. Understanding new technologies and trends ensures that our store remains efficient and competitive while delivering top-notch service at RPM Pizza.

When training new team members, I focus on a structured approach that includes shadowing experienced staff, hands-on experience, and providing regular feedback. It’s also important to create a welcoming atmosphere where questions are encouraged to foster learning and growth at RPM Pizza.

Ensuring health and safety standards involves regular training for all staff on best practices. I would conduct routine checks to ensure cleanliness and safe food handling procedures are being followed. Being proactive in promoting a health-conscious environment is key at RPM Pizza.

In any workplace, conflicts can arise. I recall a situation where two team members had a disagreement impacting productivity. I intervened and facilitated a conversation where they could express their concerns and work towards a common solution. This not only resolved the conflict but also strengthened their working relationship.

Managing labor schedules effectively requires an understanding of peak times and having a flexible approach. I would analyze historical sales patterns to predict busy hours and ensure that we have enough staff on hand. Utilizing team members’ preferences and availability effectively while adhering to budget constraints will help maintain proper staffing levels for RPM Pizza.