Strategy & Operations Principal

As the Strategy & Operations Principal at Via, you will be responsible for managing the daily operations of an intermodal transit service. This role includes solving operational issues in real-time, mentoring an on-site team of dispatchers and shift managers, and building relationships with driver partners and the community. You'll also provide insights to senior management and develop performance metrics that enhance service efficiency.

To qualify for the Strategy & Operations Principal position at Via, candidates should have a minimum of six years of experience in operations management. We're looking for independent self-starters with exceptional communication and leadership skills, as well as a proven track record of developing and managing teams effectively.

The Strategy & Operations Principal plays a vital role in advancing Via’s mission to transform transportation. By overseeing operations and optimizing processes, you will help deliver a reliable and efficient service that contributes to reducing carbon emissions and facilitating dynamic public mobility.

The salary range for the Strategy & Operations Principal position at Via is between $120,000 and $180,000. The exact salary will depend on the candidate's experience, knowledge, and skills. Additional compensation may also include equity and variable pay options.

At Via, the work environment is fast-paced and dynamic. As a Strategy & Operations Principal, you’ll be encouraged to be innovative, adaptable, and proactive, fostering a collaborative culture while leading an engaged team. We celebrate diversity and strive to create an inclusive workspace for all.

A successful Strategy & Operations Principal must efficiently manage daily operations, develop innovative solutions to operational challenges, and optimize team performance while fostering strong relationships across all stakeholders.

I approach problem-solving by remaining calm and assessing the situation thoroughly. I gather data, analyze options, and sometimes engage my team to brainstorm creative solutions, ensuring a prompt and effective resolution.

My leadership style is collaborative and communicative. I believe in empowering my team, encouraging open dialogue, and providing consistent feedback to help everyone grow and succeed together.

I would take a relationship-driven approach, understanding the stakeholders' needs and aligning them with Via's goals. Ensuring open communication and mutual respect is key to reaching agreements that benefit all parties.

In a previous role, we faced an unexpected operational change due to regulatory updates. I quickly gathered my team, assessed the new requirements, and created a revised operational strategy that ensured compliance without sacrificing service quality.

Essential metrics for measuring operational success include service efficiency, customer satisfaction ratings, financial performance indicators, and employee engagement levels. These give a comprehensive view of how well operations are functioning.

I prioritize tasks based on urgency and impact. I evaluate what requires immediate attention versus what can be scheduled for later and ensure that I maintain clear communication with my team throughout.

I believe in recognizing individual and team achievements and providing opportunities for professional growth. Regular check-ins and encouraging open feedback also help to create a motivated and engaged team environment.

I ensure compliance by staying informed about relevant regulations and involving my team in training and awareness campaigns. Keeping thorough documentation and regular audits also supports our commitment to compliance.

The most challenging aspect can be managing the balance between day-to-day operations and long-term strategic planning. It requires strong time management and prioritization skills, but I find both areas incredibly rewarding.