Card Portfolio Manager, Visa Consulting & Analytics

As a Card Portfolio Manager at Visa in Kyiv, you will be responsible for delivering consulting projects that focus on improving the card portfolio performance of our clients. This involves analyzing data, developing strategies for portfolio optimization, managing project structures, and collaborating with various Visa departments to align services with clients’ business objectives. Additionally, you will be responsible for training clients and facilitating campaign management.

To apply for the Card Portfolio Manager role at Visa, you should have at least 5 years of experience in card portfolio management or customer relationship management within a major retail bank. A strong analytical background, familiarity with marketing automation tools, and experience in management consulting within the retail banking or payments sector are highly desirable. A bachelor’s degree is required, while a master’s degree is preferred.

Successful Card Portfolio Managers at Visa should possess advanced analytical skills, excellent presentation abilities, and strong project management capabilities. The role requires proficiency in data analysis, a focus on customer satisfaction, and adaptability. Effective communication skills are also crucial, especially when engaging with senior management. Being results-driven and having the ability to work collaboratively in a multicultural environment are equally important.

The Card Portfolio Manager position at Visa is a hybrid role, allowing employees to alternate between remote work and office days. Typically, employees are expected to work from the office 2-3 days a week, based on business needs and leadership guidance, fostering a balance between flexibility and collaboration.

A Card Portfolio Manager at Visa can expect substantial opportunities for career growth. With experience leading significant consulting projects and working with high-level clients, there may be possibilities to progress into senior management roles or specialized consulting positions within Visa's global network. Continuous learning and contributing to innovative portfolio solutions can enhance your career trajectory in this dynamic organization.

When analyzing card portfolio performance, I begin by collecting and reviewing relevant data on client usage, trends, and competitive benchmarks. I look for patterns that highlight strengths and weaknesses within the portfolio, then engage stakeholders to brainstorm strategic improvements. Communication and collaboration are key, and I focus on presenting clear, actionable insights.

One challenging project I managed involved implementing a new portfolio optimization strategy for a client facing declining engagement. I conducted extensive data analysis to understand usage patterns and collaborated with marketing for targeted campaigns. Through continuous monitoring and adjustments, we turned the situation around and achieved a significant increase in user engagement.

To ensure alignment on project objectives, I prioritize upfront discussions with clients to establish clear goals and expectations. I involve them throughout the process via regular updates and meetings, allowing for adjustments based on feedback. This collaborative approach builds trust and ensures everyone is invested in the project's success.

I have managed teams of external consultants for several projects, ensuring their deliverables align with our client's expectations and timelines. I believe in clear communication and setting guidelines for their contributions while offering support where needed. This helps maintain quality control and ensures the project's overall success.

Handling tight deadlines requires thorough planning and prioritization. I break down the project into manageable tasks and set clear milestones. Effective communication with the team is crucial in delegating responsibilities and ensuring everyone stays focused on their tasks. Whenever possible, I build in buffer time for unforeseen delays.

Data analysis is a cornerstone of my decision-making process. I use data to identify trends, assess performance, and understand client needs, allowing me to base recommendations on factual insights. This analytical approach enhances the strategies I develop and helps ensure they are data-driven and likely to achieve the desired results.

I adapt strategies by first conducting thorough needs assessments for each client, understanding their specific goals, challenges, and market dynamics. Based on this information, I customize solutions that resonate with their unique situations. Flexibility and a willingness to innovate are key to ensuring relevance and effectiveness across diverse contexts.

In my previous role, I developed a comprehensive training program aimed at educating clients on best practices for managing their card portfolios. I tailored sessions to the audience, using case studies and interactive elements to ensure engagement. Feedback was overwhelmingly positive, and many clients have since implemented the strategies successfully.

Building strong client relationships starts with active listening and understanding their needs. I consistently follow up after initial engagements, provide value through insights and solutions, and maintain open lines of communication. Genuine interest in their success helps foster trust and long-lasting partnerships.

To manage multiple projects effectively, I utilize task management tools to prioritize based on urgency and importance. I ensure that I am in constant communication with all stakeholders to align priorities and deadlines. Regular review meetings help adjust focus and keep everyone informed of any changes in project scopes.